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Berndt, Sarah

Publications and source records attributed to Berndt, Sarah.

5 records
All sourcesNASA NTRSDOE OSTI
NASA NTRS2014

Usability/Sentiment for the Enterprise and ENTERPRISE

The purpose of the Sentiment of Search Study for NASA Johnson Space Center (JSC) is to gain insight into the intranet search environment. With an initial usability survey, the authors were able to determine a usability score based on the Systems Usability Scale (SUS). Created in 1986, the freely available, well cited, SUS is commonly used to determine user perceptions of a system (in this case the intranet search environment). As with any improvement initiative, one must first examine and document the current reality of the situation. In this scenario, a method was needed to determine the usability of a search interface in addition to the user's perception on how well the search system was providing results. The use of the SUS provided a mechanism to quickly ascertain information in both areas, by adding one additional open-ended question at the end. The first ten questions allowed us to examine the usability of the system, while the last questions informed us on how the users rated the performance of the search results. The final analysis provides us with a better understanding of the current situation and areas to focus on for improvement. The power of search applications to enhance knowledge transfer is indisputable. The performance impact for any user unable to find needed information undermines project lifecycle, resource and scheduling requirements. Ever-increasing complexity of content and the user interface make usability considerations for the intranet, especially for search, a necessity instead of a 'nice-to-have'. Despite these arguments, intranet usability is largely disregarded due to lack of attention beyond the functionality of the infrastructure (White, 2013). The data collected from users of the JSC search system revealed their overall sentiment by means of the widely-known System Usability Scale. Results of the scores suggest 75%, +/-0.04, of the population rank the search system below average. In terms of a grading scaled, this equated to D or lower. It is obvious JSC users are not satisfied with the current situation, however they are eager to provide information and assistance in improving the search system. A majority of the respondents provided feedback on the issues most troubling them. This information will be used to enrich the next phase, root cause analysis and solution creation.

Meza, David↗
NASA NTRS2014

JSC Search System Usability Case Study

The advanced nature of "search" has facilitated the movement from keyword match to the delivery of every conceivable information topic from career, commerce, entertainment, learning... the list is infinite. At NASA Johnson Space Center (JSC ) the Search interface is an important means of knowledge transfer. By indexing multiple sources between directorates and organizations, the system's potential is culture changing in that through search, knowledge of the unique accomplishments in engineering and science can be seamlessly passed between generations. This paper reports the findings of an initial survey, the first of a four part study to help determine user sentiment on the intranet, or local (JSC) enterprise search environment as well as the larger NASA enterprise. The survey is a means through which end users provide direction on the development and transfer of knowledge by way of the search experience. The ideal is to identify what is working and what needs to be improved from the users' vantage point by documenting: (1) Where users are satisfied/dissatisfied (2) Perceived value of interface components (3) Gaps which cause any disappointment in search experience. The near term goal is it to inform JSC search in order to improve users' ability to utilize existing services and infrastructure to perform tasks with a shortened life cycle. Continuing steps include an agency based focus with modified questions to accomplish a similar purpose

Meza, David↗
NASA NTRS2012

Social Semantics for an Effective Enterprise

An evolution of the Semantic Web, the Social Semantic Web (s2w), facilitates knowledge sharing with "useful information based on human contributions, which gets better as more people participate." The s2w reaches beyond the search box to move us from a collection of hyperlinked facts, to meaningful, real time context. When focused through the lens of Enterprise Search, the Social Semantic Web facilitates the fluid transition of meaningful business information from the source to the user. It is the confluence of human thought and computer processing structured with the iterative application of taxonomies, folksonomies, ontologies, and metadata schemas. The importance and nuances of human interaction are often deemphasized when focusing on automatic generation of semantic markup, which results in dissatisfied users and unrealized return on investment. Users consistently qualify the value of information sets through the act of selection, making them the de facto stakeholders of the Social Semantic Web. Employers are the ultimate beneficiaries of s2w utilization with a better informed, more decisive workforce; one not achieved with an IT miracle technology, but by improved human-computer interactions. Johnson Space Center Taxonomist Sarah Berndt and Mike Doane, principal owner of Term Management, LLC discuss the planning, development, and maintenance stages for components of a semantic system while emphasizing the necessity of a Social Semantic Web for the Enterprise. Identification of risks and variables associated with layering the successful implementation of a semantic system are also modeled.

Berndt, Sarah↗
NASA NTRS2011

A Practitioner's Perspective on Taxonomy, Ontology and Findability

This slide presentation reviews the presenters perspective on developing a taxonomy for JSC to capitalize on the accomplishments of yesterday, while maintaining the flexibility needed for the evolving information of today. A clear vision and scope for the semantic system is integral to its success. The vision for the JSC Taxonomy is to connect information stovepipes to present a unified view for information and knowledge across the Center, across organizations, and across decades. Semantic search at JSC means seamless integration of disparate information sets into a single interface. Ever increasing use, interest, and organizational participation mark successful integration and provide the framework for future application.

Berndt, Sarah↗