Eric R Brubaker | Search NASA

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A Spectrum of Stakeholder Perspective Taking in Early-Stage Design

Stakeholder perspective taking is a critical skill in early-stage problem exploration and framing. We examined stakeholder perspective taking within a professional engineering early-stage design team at NASA to begin to understand in what ways and under what conditions designers adopt stakeholder perspectives. Our findings identify a spectrum of perspective taking during problem framing deliberations that ranges from (1) fully taking the stakeholder’s point of view (POV), (2) interpreting the stakeholder’s POV with a designer’s POV, (3) implanting the stakeholder’s POV into a designer’s POV, to (4) fully taking a designer’s own POV. We also begin to identify and describe conditions that encourage and hinder stakeholder perspective taking in real-world early-stage design settings. These findings are significant because they suggest ways to gauge and encourage the skill of perspective taking among highly technical engineers working on design challenges with real-world, societal implications.

perspective taking↗

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Operationalizing “Wickedness” as Analytical and Creative Tools to Transform Aviation

As the world grows increasingly networked and complex, so do challenges faced by aviation and technology professionals (e.g., fighting wildfires and increasing access to healthcare). There is a need to develop new methods to tackle complex socio-technical problems relevant to aviation. The concept of “wicked” problems offers new methods and perspectives for framing complex challenges. In this paper, we present two modes of operationalizing “wickedness” used by NASA’s Convergent Aeronautics Solutions (CAS) Project to develop transformative innovations in aviation: as an analytical, evaluative tool and a creative, generative tool. Through project examples, we demonstrate that using wickedness as a creative tool during the design process enables rich problem exploration with diverse stakeholders and reflection on how a problem is formulated, while usage as an analytical tool can provide criteria for project selection if internal agreement on the definitions of such criteria is established. Operationalizing wickedness as a creative tool may also enable organizational development of a generative mindset to better adapt to our rapidly changing future.

Robyn C Richmond↗