Effects of adaptive automation on operator-system performance - 103
Adaptive automation (AA) is the dynamic, real-time change in the degree of automation in response to situational changes. AA systems are being developed in many industries, including for nuclear power plant applications. AA is a promising means of mitigating human performance issues that often arise in highly automated systems. The purpose of this Nuclear Regulatory Commission study was to characterize important AA design features, define the effects of AA on performance, examine the human factors engineering (HFE) guidance available to design and evaluate AA systems, and identify research and development needs. In general, we found that AA improves task performance and situation awareness (SA) while managing workload. Although the research is limited, AA also supports operator recognition of automation failure and recovery. Research on human-system interfaces has identified principles showing promise for supporting SA, including failure detection, and limiting workload. Research further suggests that AA systems are both more effective, and less disruptive and distracting, when they follow rules of interaction similar to those used by human crewmembers. Our general conclusion about the HFE guidance available to designers and reviewers is that it is limited and has not kept pace with automation technology. We discuss several research and development needs that will help support a better understanding of where and how AA should be used and support the development of more comprehensive guidance for AA safety reviews. (authors)