NASA NTRS2018
Implementation of Urban Air Mobility (UAM) operations, or air passenger transportation systems within densely populated metropolitan areas, seeks to mitigate increasing traffic congestion. However, the development and integration of UAM operations into the national airspace system comes with its own unique challenges, such as vehicle requirements, flight planning and scheduling, and coordination between UAM flights and air traffic controllers. In particular, verbal coordination will play an integral part in the determined success of UAM operations and its ability to meet projected high consumer demands. In order to meet demands and higher traffic volumes on UAM routes, verbal communication between the UAM pilot and controller must be streamlined to reduce the controller's workload while helping to maintain safety within a given airspace. One method of reducing verbal workload are Letters Of Agreement (LOAs) that outline responsibilities and procedures for operations in an airspace. These LOAs will specify the operations, procedures, and routes for UAM flights. The proposed study will examine the usability of two route formatting styles for LOAs; (i) Verbal route descriptions and (ii) Tower En Route Control (TECs) routes. Verbal route descriptions will include the route name and associated visual cues on the route. The TEC route versions will include relevant waypoints and charts outlining the route with waypoints marked. The study will be part of a UAM X1 human in the loop (HITL) simulation. Controller participants will handle traditional air traffic including moderate levels of UAM traffic on current and modified helicopter routes within the Dallas Fort-Worth area. Scenarios will be counterbalanced and repeated to test both route formatting versions. After each trial, participants will rate the usability of the LOA used in the previous trial via a subjective questionnaire. We expect that controllers will prefer the LOA with TEC routes due to simplicity and visual elements available.