Efficiency and innovation: Steps toward collaborative interactions
Research and development units are faced with the challenging objective of being cost effective while developing high quality, innovative products. Advanced technology is only part of the solution. It is increasingly clear that organization structures and managerial processes must also be designed and structured to meet the dual objectives of quality and efficiency. The results of an empirical case analysis of a large R & D division which is attempting to meet this challenge is presented.
Lengnick-Hall, C. A.↗