Engineering topics

Morrow, Daniel

Publications and source records attributed to Morrow, Daniel.

5 records

NASA NTRS1994

Collaboration in Controller-Pilot Communication

Like other forms of dialogue, air traffic control (ATC) communication is an act of collaboration between two or more people. Collaboration progresses more or less smoothly depending on speaker and listener strategies. For example, we have found that the way controllers organize and deliver messages influences how easily pilots understand these messages, which in turn determines how much time and effort is needed to successfully complete the transaction. In this talk, I will introduce a collaborative framework for investigating controller-pilot communication and then describe a set of studies that investigate ATC communication from two complementary directions. First, we focused on the impact of ATC message factors (e.g., length, speech rate) on the cognitive processes involved in ATC: communication. Second, we examined pilot factors that influence the amount of cognitive resources available for these communication processes. These studies also illustrate how the collaborate framework can help analyze the impact of proposed visual data link systems on ATC communication. Examining the joint effects of communication medium, message factors, and pilot/controller factors on performance should help improve air safety and communication efficiency. Increased efficiency is important for meeting the growing demands on the National Air System.

Morrow, Daniel↗

NASA NTRS1993

The influence of ATC message length and timing on pilot communication

Pilot-controller communication is critical to safe and efficient flight. It is often a challenging component of piloting, which is reflected in the number of incidents and accidents involving miscommunication. Our previous field study identified communication problems that disrupt routine communication between pilots and controllers. The present part-task simulation study followed up the field results with a more controlled investigation of communication problems. Pilots flew a simulation in which they were frequently vectored by Air Traffic Control (ATC), requiring intensive communication with the controller. While flying, pilots also performed a secondary visual monitoring task. We examined the influence of message length (one message with four commands vs. two messages with two commands each) and noncommunication workload on communication accuracy and length. Longer ATC messages appeared to overload pilot working memory, resulting in more incorrect or partial readbacks, as well as more requests to repeat the message. The timing between the two short messages also influenced communication. The second message interfered with memory for or response to the first short message when it was delivered too soon after the first message. Performing the secondary monitoring task did not influence communication. Instead, communication reduced monitoring accuracy.

Morrow, Daniel↗

NASA NTRS1993

The influence of air traffic control message length and timing on pilot communication

The present paper outlines an approach to air traffic control (ATC) communication that is based on theories of dialogue organization and describes several steps or phases in routine controller-pilot communication. The introduction also describes several kinds of communication problems that often disrupt these steps, as well as how these problems may be caused by factors related to ATC messages, the communication medium (radio vs. data link) and task workload. Next, a part-task simulation study is described. This study focused on how problems in radio communication are related to message factors. More specifically, we examined if pilots are more likely to misunderstanding longer ATC messages. A more general goal of the study is to show that communication analysis can help trace where problem occur and why.

Morrow, Daniel↗

NASA NTRS1991

Collaboration in pilot-controller communication

A field study of pilot-controller communication that is expected to improve communication accuracy and efficiency in at least two ways is presented. Types of problems that disrupt routine communication and how often they occur during operations are identified. By identifying factors associated with problems, it is suggested why they occur and how to eliminate them.

Morrow, Daniel↗

NASA NTRS1990

Analysis of routine communication in the air traffic control system

The present project has three related goals. The first is to describe the organization of routine controller-pilot communication. This includes identifying the basic units of communication and how they are organized into discourse, how controllers and pilots use language to achieve their goals, and what topics they discuss. The second goal is to identify the type and frequency of problems that interrupt routine information transfer and prompt pilots and controllers to focus on the communication itself. The authors analyze the costs of these problems in terms of communication efficiency, and the techniques used to resolve these problems. Third, the authors hope to identify factors associated with communication problems, such as deviations from conventional air traffic control procedures.

Clark, Herbert H.↗