@misc{indiciae292e37f1b469,
  title = {Lessons learned from trend analysis of Shuttle Payload Processing problem reports},
  author = {Heuser, Robert E. and Pepper, Richard E., Jr. and Smith, Anthony M.},
  year = {1989},
  url = {https://ntrs.nasa.gov/citations/19890060801},
  note = {Source identifier: 19890060801}
}