@misc{indiciaea3b92a780871,
  title = {Understanding Customer Dissatisfaction with Underutilized Distributed File Servers},
  author = {Riedel, Erik and Gibson, Garth},
  year = {1996},
  url = {https://ntrs.nasa.gov/citations/19960052746},
  note = {Source identifier: 19960052746}
}