@misc{indiciae27cf18cd3487,
  title = {An Intelligent Case-Based Help Desk Providing Web-Based Support for EOSDIS Customers},
  author = {Mitchell, Christine M. and Thurman, David A.},
  year = {1998},
  url = {https://ntrs.nasa.gov/citations/19980017947},
  note = {Source identifier: 19980017947}
}