@misc{indiciae5eeb28e2c11a,
  title = {Prototype and Evaluation of AutoHelp: A Case-based, Web-accessible Help Desk System for EOSDIS},
  author = {Mitchell, Christine M. and Thurman, David A.},
  year = {1999},
  url = {https://ntrs.nasa.gov/citations/19990026642},
  note = {Source identifier: 19990026642}
}