@misc{indiciae0ed4558c3905,
  title = {Enhancing Global Competitiveness: Benchmarking Airline Operational Performance in Highly Regulated Environments},
  author = {Bowen, Brent D. and Headley, Dean E. and Kane, Karisa D.},
  year = {1998},
  url = {https://ntrs.nasa.gov/citations/19990117131},
  note = {Source identifier: 19990117131}
}