@misc{indiciae41da05984ccd,
  title = {Lessons Learned and Process Improvement for Payload Operations at the Launch Site},
  author = {Catena, John and Gates, Donald, Jr. and Blaney, Kermit, Sr. and Obenschain, Arthur F.},
  year = {2001},
  url = {https://ntrs.nasa.gov/citations/20020022831},
  note = {Source identifier: 20020022831}
}