@misc{indiciaef34aae06e2c5,
  title = {Rethinking Human-Centered Computing: Finding the Customer and Negotiated Interactions at the Airport},
  author = {Wales, Roxana and O'Neill, John and Mirmalek, Zara},
  year = {2003},
  url = {https://ntrs.nasa.gov/citations/20030107508},
  note = {Source identifier: 20030107508}
}