@misc{indiciae2d7173b00985,
  title = {IS0 9000 Implementation and Assessment: A Guide to Developing and Evaluating Quality Management Systems},
  author = {Navarro, Robert J. and Grimm, Barry},
  year = {1996},
  url = {https://ntrs.nasa.gov/citations/20040031539},
  note = {Source identifier: 20040031539}
}