@misc{indiciae8b8cea8557ec,
  title = {The Airline Quality Rating 2004},
  author = {Fink, Mary M. and Bowen, Brent D. and Headley, Dean E.},
  year = {2004},
  url = {https://ntrs.nasa.gov/citations/20040075027},
  note = {Source identifier: 20040075027}
}