@misc{indiciae89868b13d312,
  title = {A conceptual framework for personalizing knowledge delivery services},
  author = {Cooper, L. P. and Chellappa, R. K. and Majchrzak, A.},
  year = {2003},
  url = {https://ntrs.nasa.gov/citations/20060029331},
  note = {Source identifier: 20060029331}
}