@misc{indiciaef44876eb77c3,
  title = {Personalizing knowledge delivery services: a conceptual framework},
  author = {Majchrzak, Ann and Chelleppa, Ramnath K. and Cooper, Lynne P. and Hars, Alexander},
  year = {2003},
  url = {https://ntrs.nasa.gov/citations/20060044129},
  note = {Source identifier: 20060044129}
}