@misc{indiciae7448e56e866e,
  title = {Improving Customer Waiting Time at a DMV Center Using Discrete-Event Simulation},
  author = {Arnaout, Georges M. and Bowling, Shannon},
  year = {2010},
  url = {https://ntrs.nasa.gov/citations/20100012863},
  note = {Source identifier: 20100012863}
}