The effects of level of knowledge upon human problem solving in a process control task

Abstract

The effect of knowledge of a system on the performance of the operator has been investigated using PLANT, a generic simulation of a process. Four sets of written instructions representing the what, how, and why of system control were utilized by groups of subjects who controlled PLANT in a variety of familiar and unfamiliar situations. Written test results at the end of the experiments showed that the instructions had no effect on the primary goal of production, but those groups receiving guidelines for operation (the how) controlled the system in a more stable manner. Principles (the why) had no apparent effect on the subjects' performance. There was no difference between groups in diagnosing unfamiliar events.