NASA NTRS · 19860005706
A performance measurement system for engineering services
Abstract
A performance measurement system which provides both a means of monitoring performance and a resource to support management decision making is described. The process of performance indicator development is discussed and typical indicators are described. The paper concludes with a summary of some of the lessons learned in applying productivity measurements to engineering services tasks and in automating data collection, evaluation and interpretation.
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West, R. L.. 1985-01-01. A performance measurement system for engineering services. https://ntrs.nasa.gov/citations/19860005706
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