Socio-technical integration of the workplace

Abstract

The objective of socio-technical theory and design is to provide the best match between the social system and the technical system. The achievement of a best match makes optimal use of the resources of both systems. Implementation of this theory is best served when there is involvement by the user organization. The involvement relative to the introduction of new technology in the organization is extremely significant. Employee involvement is critical to effective participative management. The trends toward participative management and employee involvement have taken various forms. These have included quality circles, semi-autonomous teams and adhoc action teams. It is noteworthy to point out, as these processes have evolved, the role of a facilitator has become more prevalent. The facilitation of the socio-technical design system in industrial engineering is described.