NASA NTRS · 19930004697
Coordinating Council. Ninth Meeting: Total Quality Management
Abstract
This report summarizes the 9th meeting of the STI Coordinating Council. The council listened to the speakers' understanding of Total Quality Management (TQM) principles and heard stories of successful applications of these principles. Definitions of quality stated were focused on customer satisfaction. Reports presented by the speakers are also included.
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1992-01-01. Coordinating Council. Ninth Meeting: Total Quality Management. https://ntrs.nasa.gov/citations/19930004697
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