Operations engineering: Applying hands-on experience to the development process

Abstract

The concepts behind operations engineering as applied to the requirements, design, development and testing of data processing systems are presented, together with the associated benefits. The objective of operations engineering is to reduce the overall life cycle costs by integrating operations experience with the development process. To achieve this goal, operations engineering seeks to reduce the development costs by that assuring operational requirements are incorporated into the design and development process as early as possible, and reduce the operational costs by decreasing operations staffing requirements and other related costs through improved system capabilities. The areas for improved system capabilities include: system recovery; data recovery; fault isolation; system operability; system flexibility; system automation; and system reporting. It is described how operations engineering is integrated with the development process, and the difficulties and misconceptions experienced in using operations engineering are discussed.