NASA NTRS · 20060033155
Effecting IT infrastructure culture change: management by processes and metrics
Abstract
This talk describes the processes and metrics used by Jet Propulsion Laboratory to bring about the required IT infrastructure culture change to update and certify, as Y2K compliant, thousands of computers and millions of lines of code.
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Miller, R. L.. 2001-02-12. Effecting IT infrastructure culture change: management by processes and metrics. https://ntrs.nasa.gov/citations/20060033155
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