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NASA NTRS · 20140011315

On Time Performance Pressure

Connell, Linda·Wichner, David·Jakey, Abegael
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Abstract

Within many operations, the pressures for on-time performance are high. Each month, on-time statistics are reported to the Department of Transportation and made public. There is a natural tendency for employees under pressure to do their best to meet these objectives. As a result, pressure to get the job done within the allotted time may cause personnel to deviate from procedures and policies. Additionally, inadequate or unavailable resources may drive employees to work around standard processes that are seen as barriers. However, bypassing practices to enable on-time performance may affect more than the statistics. ASRS reports often highlight on-time performance pressures which may result in impact across all workgroups in an attempt to achieve on-time performance. Reporters often provide in-depth insights into their experiences which can be used by industry to identify and focus on the implementation of systemic fixes.

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Connell, Linda, Wichner, David, Jakey, Abegael. 2013-09-17. On Time Performance Pressure. https://ntrs.nasa.gov/citations/20140011315

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