Research and Technology Support Request: Functional Requirements

Abstract

The objective of this Functional Requirements document is to present a new online platform, called R&T Support Request, which can be used to improve the overall quality and efficiency of communication between Users who request help from UB and Suppliers who answer those calls for help. The online portal is to be used for the first step of communication, as well as a tracking system to give progress updates. This document will establish stakeholders of this online platform, focus on interactions between potential Users (within and outside of the UB Directorate) and Suppliers (within the UB Directorate). This communication will be facilitated through a secure online platform which allows Users to submit Help Request Forms which will be received by designated groups within UB.