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NASA NTRS · 20180006859

Flight Awareness Collaboration Tool

Mogford, Richard H.
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Abstract

FACT is a software program that provides important information about winter weather operations to airline dispatchers and airport personnel. FACT has a "quad" design and shows various maps, text, and tabular information. It also has a team messaging capability. It is meant to be used by airline dispatchers and airport personnel to manage winter storms. This slide set provides a description of FACT that will be released to airline and airport partners who are helping to evaluate FACT. It was most recently presented at a Southwest Airlines meeting at NASA Ames on April 3, 2018.

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Mogford, Richard H.. 2018-04-03. Flight Awareness Collaboration Tool. https://ntrs.nasa.gov/citations/20180006859

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NASA NTRS2018

Managing Variability: A Cognitive Ethnography of the Work of Airline Dispatchers

Airline dispatchers' workflow is often described in broad terms like 'flight planning' and 'flight following'. Such high-level descriptions fail to recognize the number and complexity of tasks involved in these activities. An ethnographic study was conducted at three US airlines to understand the cognitive workload involved in flight planning. Fuel planning was identified as one of five key flight planning tasks. Fuel planning was conducted concurrently with other planning and monitoring tasks which often led to interruptions. Planning fuel was dynamic, with recalculations required whenever other factors varied (e.g., payload, route, alternates). This rework increased workload and opportunities for error while reducing efficiency. Four main factors contributed variability to fuel planning: contingency planning, load planning, pilots, and station operations. Strategies for managing variability included pattern identification, use of buffers, rounding up, and leveraging software tools. Software design often added to workload by forcing dispatchers to attend to low level tasks.

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