Next Steps Following Quality Management System Implementation

Abstract

While Quality Management Systems (QMS) have become increasingly common in industry over the past twenty-five to thirty years, government has been slow to adopt. There are several reasons, including the fact that government is not as tightly focused on specific groups of products as is private industry, and therefore must adapt from a product realization focus to a mission realization focus. This article will present an approach for translating the production-oriented Quality Management Systems Standards, such as those included in ISO 9001, Quality management systems-Requirements and translating them to a mission realization approach. Once a mission approach is developed and understood, it will provide the needed greater clarity and a framework for an agency to implement a QMS. When the QMS is established and implemented, agencies can then take the next steps toward continual improvement. The graphic in Table 1 illustrates the ISO 9001 provisions and the corresponding mission-related concepts and definitions are included in Table 2.