Implementing Computer-Based Procedures: Thinking Outside the Paper Margins

Abstract

In the past year there has been increased interest from the nuclear industry in adopting the use of electronic work packages and computer-based procedures (CBPs) in the field. The goal is to incorporate the use of technology in order to meet the Nuclear Promise requirements of reducing costs and improve efficiency and decrease human error rates of plant operations. Researchers, together with the nuclear industry, have been investigating the benefits an electronic work package system and specifically CBPs would have over current paper-based procedure practices. There are several classifications of CBPs ranging from a straight copy of the paper-based procedure in PDF format to a more intelligent dynamic CBP. A CBP system offers a vast variety of improvements, such as context driven job aids, integrated human performance tools (e.g., placekeeping and correct component verification), and dynamic step presentation. The latter means that the CBP system could only display relevant steps based on operating mode, plant status, and the task at hand. The improvements can lead to reduction of the worker’s workload and human error by allowing the work to focus on the task at hand more. A team of human factors researchers at the Idaho National Laboratory studied and developed design concepts for CBPs for field workers between 2012 and 2016. The focus of the research was to present information in a procedure in a manner that leveraged the dynamic and computational capabilities of a handheld device allowing the worker to focus more on the task at hand than on the administrative processes currently applied when conducting work in the plant. As a part of the research the team identified type of work, instructions, and scenarios where the transition to a dynamic CBP system might not be as beneficial as it would for other types of work in the plant. In most cases the decision to use a dynamic CBP system and utilize the dynamic capabilities gained will be beneficial to the worker. However, tasks that are reliant on the skill of the craft or have a short set of instructions may not provide a way or even need to utilize all the advanced capabilities in a dynamic CBP system. Therefore, a hybrid CBP system that could handle all the classifications of a CBP would be the best solution to take advantage of all that a CBP system offers. The implementation of a CBP system does not automatically improve the quality of procedures. Utilities should look into why each procedure is written the way it currently is on paper. Utilities should take the time before implementation to review, standardize format and update current procedures. Implementation of a CBP system can be a time to break out of traditional procedure writing processes and create new processes and procedures that take advantage of the capabilities a CBP system. This paper will summarize the research on CBPs and provide suggestions to take into consideration when implementing a CBP system.