DiagSoftfailure: Automated Soft-Failure Diagnostic Tool Using Machine Learning for Network Users

Abstract

Network performance problems resulting in slow data communication speed become a significant obstacle for a satisfactory user experience. Currently, there is a lack of an automated diagnostic tool that can help network users to find the complicated network problems that degrade network performance. To fill up this gap, InfoBeyond proposes DiagSoftfailure to provide an automated diagnosis tool. DiagSoftfailure is a machine learning-based approach to infer the location and root cause of network failures that result in performance degradation. As a user-focused tool, it allows a network user to request a diagnosis. DiagSoftfailure can automatically collect the raw packet traces in the network. Base on the network signature, automated classifiers trained by combining supervised and semi-supervised machine learning is used to identify both known and unknown soft-failures in the network. A report allows novice and expert users to understand network problems for troubleshooting. In this document, we describe the DiagSoftfailure diagnosis algorithms and our experiments in a live high-speed network. DiagSoftfailure achieves 96.39% accuracy for known soft-failure diagnosis and 99.82% for unknown soft-failure diagnosis, respectively. Such results demonstrate that DiagSoftfailure is a viable technology. InfoBeyond would develop it as a marketable product that can be used by universities, Labs, DOE, government agencies, organizations, enterprises, and scientific communities to improve their network diagnosis capabilities.