Enhancing Knowledge Capture and Management within a Knowledge-Driven Workforce [Capstone Project]

Abstract

This project aimed to understand how the collective knowledge of a group of engineers or ‘knowledge-based workers’ can be baselined through use of qualitative questionnaires based on input from subject matter experts. The results of the questionnaires were then used to inform management and the group where to focus efforts on terms of training and mentoring. With use of re-administering the qualitative questionnaire to gauge progress over time. Additionally, the development a knowledge-based wiki was explored to help shape group culture from one where ideas and knowledge tend to be siloed, into one where information is traded freely across the group and with external customers and collaborators.