Training Evaluation: A Case Study of Measuring Impact and ROI

Abstract

The purpose of this case study was to evaluate the Compliance Officer/Coordinator (CO/CC) training program using Phillips’ approach to training evaluation. INL Learning Performance Consultants (LPCs) applied the ROI Methodology to measure the effectiveness of the CO/CC training program. INL CO/CCs participated in focus groups to provide feedback on their learning, enablers and barriers to applying what they learned, and opportunities to improve the CO/CC learning experience. With collaboration from the CO/CC training program owner, the LPCs demonstrated the business impact and return on investment (ROI) of the CO/CC training program. Included are training program recommendations and lessons learned using the ROI Methodology.