Search NASA⌕ Search

SEARCH · Search NASA

Results for “demand growth”

Search indexed NASA NTRS and DOE OSTI research on propulsion, heat transfer, battery materials and energy systems. Follow report and document links to the original sources.

Quote a phrase for an exact phrase match. Source license links do not imply unrestricted reuse.

At least 181 records · Page 10
All sourcesNASA NTRSDOE OSTI
DOE OSTI2022

FAIRification, Quality Assessment, and Missingness Pattern Discovery for Spatiotemporal Photovoltaic Data

The growth of the photovoltaic market has pushed the demand for power forecasting and performance evaluation for a huge population of PV power plants. Many of these power plants have spatiotemporal coherence that can be utilized for improving model accuracy. We have demonstrated in this paper the FAIRification of spatiotemporal PV time series data. Through the creation of a solar power plant ontology, we propose standards for the naming and structure of metadata used to describe the data from these power plants. Using the structure from this ontology, we have developed both R and Python packages for the automation of the FAIRification process. Going further, we have also developed an R package that automates the analysis of the quality of a data set through the designation of letter grades. To solve the issue of data missingness, we propose the use of St-GNN autoencoders to detect and impute missing values from a data set by utilizing data from power plants nearby.

14 SOLAR ENERGY↗
DOE OSTI2022

FAIRification, Quality Assessment, and Missingness Pattern Discovery for Spatiotemporal Photovoltaic Data

The ongoing growth of the photovoltaic market has pushed the demand for power forecasting and performance evaluation for a huge population of PV power plants. Through access to a large number of time series data sets from different power plants, we have found common issues that impede the modeling process. Namely, the time series data are hard to transfer between groups due to differences in variable nomenclature, and the quality of the data sets can vary. We address the issue of variable nomenclature by FAIRifying spatiotemporal PV time series data. Through the creation of a solar power plant ontology, we propose standards for the naming and structure of metadata used to describe the data from these power plants. Using the structure from this ontology, we have developed both R and Python packages for the automation of the FAIRification process. We have also developed an R package that automates the analysis of the quality of a data set through the designation of letter grades. With access to large time series data sets across many power plants, we can utilize spatiotemporal coherence between the sites in order to improve the quality of our data. To solve the issue of data missingness, we propose the use of Spatiotemporal-GNN autoencoders to detect and impute missing values from a data set by utilizing data from power plants nearby.

14 SOLAR ENERGY↗
DOE OSTI2023

North American Lithium-Ion Battery Supply Chain Database Development - Phase II

Lithium-ion batteries (LIBs) are used in a wide range of applications, including cell phones, laptops, power tools, electric vehicles, and grid storage, and are essential for economic growth and addressing climate change. However, the significant demand for LIBs has led to supply chain issues for the United States, as China dominates the processing of battery materials and battery production. To address this concern, NAATBatt International, a trade association of North American battery companies, supported the National Renewable Energy Laboratory in developing a database of companies that mine, process, manufacture, reuse, and recycle batteries in North America. The purpose of this database was to identify strengths and gaps in the supply chain, so that private-government partnerships could develop strategies to create a competitive LIB supply chain in the US. NREL published the first version of this database in 2021 and the second version in 2022. The database includes companies that have a manufacturing facility in North America and are engaged in materials, cells, packs, end-of-life management, as well as those involved in LIB battery modeling, distribution, service and repair, and R&D. In this presentation, we will discuss our approach to collecting data and categorizing various segments and products. We will also provide a summary of the data and present various maps to illustrate the distribution of companies in the database.

ADVANCED PROPULSION SYSTEMS,ENERGY STORAGE↗
DOE OSTI2025

On-demand formation of Lewis bases for efficient and stable perovskite solar cells

In the fabrication of FAPbI 3 -based perovskite solar cells, Lewis bases play a crucial role in facilitating the formation of the desired photovoltaic α-phase. However, an inherent contradiction exists in their role: they must strongly bind to stabilize the intermediate δ-phase, yet weakly bind for rapid removal to enable phase transition and grain growth. To resolve this conflict, we introduced an on-demand Lewis base molecule formation strategy. This approach utilized Lewis-acid-containing organic salts as synthesis additives, which deprotonated to generate Lewis bases precisely when needed and could be reprotonated back to salts for rapid removal once their role is fulfilled. This method promoted the optimal crystallization of α-phase FAPbI 3 perovskite films, ensuring the uniform vertical distribution of A-site cations, larger grain sizes and fewer voids at buried interfaces. Perovskite solar cells incorporating semicarbazide hydrochloride achieved an efficiency of 26.1%, with a National Renewable Energy Laboratory-certified quasi-steady-state efficiency of 25.33%. These cells retained 96% of their initial efficiency after 1,000 h of operation at 85 °C under maximum power point tracking. Additionally, mini-modules with an aperture area of 11.52 cm 2 reached an efficiency of 21.47%. This strategy is broadly applicable to all Lewis-acid-containing organic salts with low acid dissociation constants and offers a universal approach to enhance the performance of perovskite solar cells and modules.

14 SOLAR ENERGY↗
DOE OSTI2020

Scaling Up Energy Efficiency Investment in Emerging Markets - Private Sector Perspectives

Since 2000, electricity demand has flattened and decoupled from Gross Domestic Product (GDP) growth in the Organization for Economic Cooperation and Development (OECD) countries. This trend is anticipated to continue for the next several decades and is largely attributed to the implementation of energy efficiency measures. However, non-OECD countries (emerging markets) have experienced, and are projected to continue experiencing, increasing electricity demands. If the world is to meet the requirements of the Paris Agreement, annual investments in clean energy and energy efficiency need to increase by a factor of six by 2050, compared to 2015. Information presented in this paper is based on qualitative and quantitative data collection and analysis methods to provide an empirical understanding of barriers to private sector clean energy investment including microgrid development, energy efficiency, smart grid development, and utility-scale wind and solar in emerging markets. Through literature review, a survey, and a series of webinar dialogues, USAID and the U.S. Department of Energy National Renewable Energy Laboratory (NREL) solicited input from private sector actors, including developers, project financiers, manufacturers and technical assistance service providers, on the challenges they face to market entry in emerging markets, and their suggestions for improving market competitiveness.

29 ENERGY PLANNING, POLICY, AND ECONOMY↗
DOE OSTI2021

Modeling household online shopping demand in the U.S.: a machine learning approach and comparative investigation between 2009 and 2017

Despite the rapid growth of online shopping and research interest in the relationship between online and in-store shopping, national-level modeling and investigation of the demand for online shopping with a prediction focus remain limited in the literature. Here, this paper differs from prior work and leverages two recent releases of the U.S. National Household Travel Survey (NHTS) data for 2009 and 2017 to develop machine learning (ML) models, specifically gradient boosting machine (GBM), for predicting household-level online shopping purchases. The NHTS data allow for not only conducting nationwide investigation but also at the level of households, which is more appropriate than at the individual level given the connected consumption and shopping needs of members in a household. We follow a systematic procedure for model development including employing Recursive Feature Elimination algorithm to select input variables (features) in order to reduce the risk of model overfitting and increase model explainability. Among several ML models, GBM is found to yield the best prediction accuracy. Extensive post-modeling investigation is conducted in a comparative manner between 2009 and 2017, including quantifying the importance of each input variable in predicting online shopping demand, and characterizing value-dependent relationships between demand and the input variables. In doing so, two latest advances in machine learning techniques, namely Shapley value-based feature importance and Accumulated Local Effects plots, are adopted to overcome inherent drawbacks of the popular techniques in current ML modeling. The modeling and investigation are performed at the national level, with a number of findings obtained. The models developed and insights gained can be used for online shopping-related freight demand generation and may also be considered for evaluating the potential impact of relevant policies on online shopping demand.

32 ENERGY CONSERVATION, CONSUMPTION, AND UTILIZATI↗
DOE OSTI2022

What drives forest carbon storage? The ramifications of source–sink decoupling

As the climate changes and scientists seek to project its future course, an important uncertainty lies in the response of forests. Will rising atmospheric carbon dioxide (CO 2 ) and lengthening growing seasons relieve limitations to tree growth, allowing increased carbon (C) sequestration in long-lived woody tissues and providing a negative feedback to climate change? Or will increasing heat and drought stress reduce growth and increase mortality, resulting in a positive feedback to climate change? Furthermore, to answer this question, global C cycle models simulate photosynthesis under future conditions, using simple plant C allocation schemes to estimate the amount of C sequestered in woody growth vs that allocated to short-lived pools that are more rapidly respired back to the atmosphere as CO 2 (Fatichi et al., 2014). However, there is growing evidence that these schemes are too simplistic, as wood production is frequently decoupled from photosynthesis (Delpierre et al., 2016a,b; Etzold et al., 2022), either through the passive limitation of woody tree growth by environmental conditions or active allocation prioritising other sinks. Needed, then, is an understanding of how woody growth is jointly shaped by photosynthesis (i.e. source limitation) and demand from various C sinks (i.e. sink limitation) across species and biomes (Körner, 2015). In this issue of New Phytologist, Martínez-Sancho et al. (2022; pp. 58–70) exemplifies the type of research needed to improve our ability to predict forest C sequestration under climate change, using an innovative approach to describe the seasonal course of C sequestration in tree stem growth and how it is affected by drought.

54 ENVIRONMENTAL SCIENCES↗
DOE OSTI2025

EV Charging Infrastructure Energization An Overview of Approaches for Simplifying and Accelerating Timelines to Processing EV Charging Load Service Requests

The United States has seen significant growth in electric vehicle (EV) adoption, leading to increased demand for EV charging infrastructure. Over the past decade, EV charging infrastructure site developers, site hosts, and electric distribution utilities have navigated the process to integrate chargers onto the electric grid. Site developers and site hosts have raised the alarm that the integration process for high-powered EV charging projects does not meet the needs of the EV market for timeliness or cost. High-powered charging stations typically require a load service request or an agreement with the local utility to connect to the grid. The process of energizing a new high-powered charging site can be complex and time-consuming, often taking up to 2 years. This timeline is the result of current utility energization processes having been designed for construction projects that take longer to build (i.e., buildings). The specific challenges stem from various factors, including compartmentalization in application processes, the integration of EV charging process approvals with other distributed energy resources (DERs), and the need to ensure grid reliability. The energization process needs to evolve to meet the growing demand for high-powered EV charging. This white paper compiles information gathered through various conversations with key stakeholders, including utilities, utility regulators, EV charging operators, site developers, and authorities having jurisdiction (AHJ) as well as through an extensive literature review. This document identifies the challenges and provides potential solutions to streamline the process of connecting EV charging infrastructure to the power grid in the United States, serving as a starting point for future conversations around these solutions. The solutions noted in this white paper require collaborative efforts among utilities, regulators, and EV charging infrastructure developers to streamline the grid connection process for EV charging infrastructure. They are broadly organized into four areas: 1. Increase data access and transparency: Develop automated load service request tools, integrate hosting capacity and load service request analyses, incorporate EV adoption forecasts, and provide transparency on the processing queue. 2. Improve energization processes and timing: Create fast-track options based on prescreening criteria, provide flexibility or phased approvals in the load service request/interconnection process, build internal knowledge within utilities about EV charging technologies, and provide standardized workforce training. 3. Promote economic efficiency: Right size distribution components to accurately reflect the load requirements of EV charging infrastructure, make proactive investments in grid infrastructure based on EV adoption forecasts and growth projections, and consider energy equity and environmental justice factors such as equitable access to EV charging when planning infrastructure. 4. Improve grid reliability and resilience: Use load management/power control systems (PCS) at EV charging stations, adopt and implement harmonized standards for communication protocols and information models between the EV charging and grid control infrastructure, and address cybersecurity considerations by implementing robust security measures and standards for EV charging infrastructure—with particular emphasis on clarifying the security requirements for the interface to the grid. The objective of the solutions proposed in this white paper is to accelerate the timeline and decrease costs associated with connecting EV charging infrastructure to the grid. Electric utilities, utility regulators, EV charging infrastructure developers, and site hosts will first need to understand which solutions are available in their service territory, and if warranted, which combination of solutions would support their specific needs. Through the successful implementations of solutions at scale detailed here, industry will demonstrate a new and innovative ecosystem where timely deployment and energization of EV charging infrastructure with greater grid resiliency and reliability is a reality.

24 POWER TRANSMISSION AND DISTRIBUTION↗
DOE OSTI2025

Business Models for Scaling Demand Flexibility Volume III – Stakeholder ecosystem management challenges, and lessons learned from U.S. programs

Load growth at the grid edge is driving increased attention to the distribution system and its ability to enable customer technology adoption in an affordable and timely manner. Key industry stakeholders, including electric utilities and regulators, can benefit from strategies to manage and balance customer needs with infrastructure investments, such as demand flexibility. This report focuses on demand flexibility—the ability to reduce, shift, shed, generate, or modulate loads in response to building and grid needs—to reduce the need for costly grid upgrades by deferring investment needs and increase system reliability by shifting electricity usage during periods of high risk. Specifically, we focus on the emerging characteristics of business models for demand flexibility as a framework to understand how demand flexibility programs generate value. In this report, we focus on demand flexibility program stakeholder ecosystem management strategies, which provide information on value delivery and describe how program implementers leverage partner capabilities and collaborate to deliver customer and grid benefits. This report discusses the role of stakeholder ecosystem management in demand flexibility programs, identifies existing challenges to effective stakeholder management, and describes lessons learned. This report is part of a series that includes reports on value propositions, customer relationship management strategies, and program life cycle.

24 POWER TRANSMISSION AND DISTRIBUTION↗
DOE OSTI2025

Business Models for Scaling Demand Flexibility Volume I – Value proposition characteristics, challenges, and lessons learned from U.S. programs

Load growth at the grid edge is driving increased attention to the distribution system and its ability to enable customer technology adoption in an affordable and timely manner. Key industry stakeholders, including electric utilities and regulators, can benefit from strategies to manage and balance customer needs with infrastructure investments, such as demand flexibility. This report focuses on demand flexibility—the ability to reduce, shift, shed, generate, or modulate loads in response to building and grid needs—to reduce the need for costly grid upgrades by deferring investment needs and increase system reliability by shifting electricity usage during periods of high risk. Specifically, we focus on the emerging characteristics of business models for demand flexibility as a framework to understand how demand flexibility programs generate value. In this report, we focus on demand flexibility value propositions, which provide information on value creation and describe how programs deliver clear benefits that address customer and grid needs. This report discusses the role of value propositions in demand flexibility programs, provides an overview of value propositions for a range of demand flexibility stakeholders, identifies existing challenges to establishing an effective value proposition, and describes lessons learned. This report is part of a series that includes reports on customer relationship management strategies, stakeholder ecosystem management, and program life cycle.

24 POWER TRANSMISSION AND DISTRIBUTION↗
DOE OSTI2025

Business Models for Scaling Demand Flexibility Volume IV – Program life cycle challenges and lessons learned from U.S. programs

Load growth at the grid edge is driving increased attention to the distribution system and its ability to enable customer technology adoption in an affordable and timely manner. Key industry stakeholders, including electric utilities and regulators, can benefit from strategies to manage and balance customer needs with infrastructure investments, such as demand flexibility. This report focuses on demand flexibility—the ability to reduce, shift, shed, generate, or modulate loads in response to building and grid needs—to reduce the need for costly grid upgrades by deferring investment needs and increase system reliability by shifting electricity usage during periods of high risk. Specifically, we focus on the emerging characteristics of business models for demand flexibility as a framework to understand how demand flexibility programs generate value. In this report, we focus on the life cycle of demand flexibility programs, which provides information on value creation and describes the various deployment phases program implementers navigate from initial program conceptualization through to program expansion and replication to new customer segments and regions. This report characterizes the key phases of the demand flexibility program life cycle, identifies existing challenges across the program deployment phases, and describes lessons learned. This report is part of a series that includes reports on customer relationship management strategies, stakeholder ecosystem management, and program life cycle.

24 POWER TRANSMISSION AND DISTRIBUTION↗
DOE OSTI2025

Climatic and Socioeconomic Drivers of Water Use and Their Spatio‐Temporal Patterns for Small and Mid‐Sized Cities in the Contiguous United States

This study explores the drivers of urban water use and their spatial-temporal patterns in 142 small and mid-sized cities across the Contiguous United States (CONUS) by analyzing the data directly collected from these cities and using advanced machine learning techniques. We identify five distinguished clusters across CONUS, each showing unique trends of the impact of drivers on water use. We find that socioeconomic factors significantly influence water use in eastern and southwestern cities, while climatic variables such as precipitation and temperature range dominate in central and northwestern regions. Temporal analysis reveals the impacts of major socioeconomic and climatic disruptions on urban water use in the period 2011–2021, including the COVID lockdown, the rapid growth of data centers, and the drought of 2012. In addition, our analysis suggests that economic growth in small and mid-sized US cities continues to be accompanied by rising water use, contrasting with the opposite trend observed in large cities in prior studies. This implies that as smaller cities develop, their water use may increase above current levels until incomes reach a higher threshold, highlighting the need to improve water use efficiency. This study also presents useful insights for developing effective water demand management strategies in response to climatic variability and socioeconomic growth in small and mid-sized cities.

54 ENVIRONMENTAL SCIENCES↗
DOE OSTI2020

Isolation of potential plant growth-promoting bacteria from nodules of legumes grown in arid Botswana soil

As the world population increases, improvements in crop growth and yield will be needed to meet rising food demands, especially in countries that have not developed agricultural practices optimized for their own soils and crops. In many African countries, farmers improve agricultural productivity by applying synthetic fertilizers and pesticides to crops, but their continued use over the years has had serious environmental consequences including air and water pollution as well as loss of soil fertility. To reduce the overuse of synthetic amendments, we are developing inocula for crops that are based on indigenous soil microbes, especially those that enhance plant growth and improve agricultural productivity in a sustainable manner. We first isolated environmental DNA from soil samples collected from an agricultural region to study the composition of the soil microbiomes and then used Vigna unguiculata (cowpea), an important legume crop in Botswana and other legumes as “trap” plants using the collected soil to induce nitrogen-fixing nodule formation. We have identified drought-tolerant bacteria from Botswana soils that stimulate plant growth; many are species of Bacillus and Paenibacillus . In contrast, the cowpea nodule microbiomes from plants grown in these soils house mainly rhizobia particularly Bradyrhizobium , but also Methylobacterium spp. Hence, the nodule microbiome is much more limited in non-rhizobial diversity compared to the soil microbiome, but also contains a number of potential pathogenic bacteria.

Kosty, Melissa↗
DOE OSTI2023

Greenhouse gas emissions embodied in the U.S. solar photovoltaic supply chain

Abstract Solar photovoltaic (PV) electricity is considered to be an important source of electricity generation in the quest for net-zero carbon emissions. However, the growth of solar electricity is creating both increased material demands and increased greenhouse gas (GHG) emissions from silicon and PV manufacturing (also referred to as embodied GHG emissions of solar electricity). Here we analyze the silicon and solar PV supply chain for the United States (U.S.) market and find that the embodied GHG emissions of solar PV panel materials (such as silicon), manufacture, logistics, and installation in the U.S. given the current supply chain are 36 g CO 2 e kWh −1 of solar electricity generated. Eighty-five percent of the embodied GHG emissions are from PV panel production processes in China and other Asia–Pacific countries. Moving the silicon and PV manufacturing to the U.S. would reduce the embodied GHG emissions of solar electricity by 16% from its current level, primarily because of the lower GHG emission intensity of the U.S. electrical grid and the lower GHG emissions for aluminum electrolysis in North America. Future scenario analysis shows that by 2030, with the U.S. PV domestic supply chain and its decarbonized grid electricity and aluminum production, as well as improving PV conversion efficiency, the embodied GHG emissions of solar electricity in the U.S. will be reduced to 21 g CO 2 e kWh −1 .

14 SOLAR ENERGY↗
DOE OSTI2024

Blockchain-Enabled Secure Device-to-Device Communication in Software-Defined Networking

The Internet of Things (IoT) continues to increase the demand for seamless communication among IoT devices. The rapid growth of IoT devices has led to an exponential increase in device-to-device (D2D) communication within the Software-Defined Networking (SDN), though it enables a flexible archi-tecture for managing network resources. However, traditional security models face challenges (e.g., Security, privacy, and trust) in addressing the dynamic and decentralized nature of these communications. Despite of these challenges, this paper proposes a novel approach that leverages blockchain technology to enhance the security, privacy, and trustworthiness of D2D communication within an SDN environment. The proposed approach integrates blockchain nodes in sDN components to establish a decentralized ledger for transparent and verifiable records. Smart contracts enforce authentication rules to ensure that only authenticated devices can access the network and engage in transactions securely. It also automates the security policies to ensure temper resistance execution using the cryptographic mechanism for data integrity and authentic communication. The Implementation of the proposed algorithms validates the resilience of the proposed approach against cyberattacks. Overall, the proposed approach enables efficient and secure D2D communication for resilient SDN infrastructure in IoT ecosystems.

Das, Debashis↗
DOE OSTI2022

Cooling Egypt: Cost and benefits of room air conditioner efficiency improvement in Egypt

Egypt is one of the largest countries in the Middle East and North Africa region with a population of a total of 106 million (as of July 2022). Increasing urbanization, population growth, and increasing temperatures will likely continue to drive demand for electricity from air conditioning, with corresponding negative impacts on the peak load, air quality, and greenhouse gas emissions from refrigerant use and energy consumption. Since 2003, Egypt has adopted a standards and labeling program for various appliances, and has improved its room air conditioner (RAC) energy efficiency requirements in 2016 and 2017. However, its market is still dominated by inefficient fixed-speed drive (FSD) RACs due to a price-sensitive market. Seasonal metrics such as Cooling Season Performance Factor (CSPF) measure the energy efficiency of FSD and variable-speed drive (VSD) RACs on the same scale. Leading markets, most notably China, have already adopted a new MEPS in 2020 and 2022, which align largely with the United for Efficiency (U4E) Model Regulations Guidelines. India has also adopted a CSPF metric. Both India and China are now experiencing (1) increased demand and consumption of higher efficiency VSD RACs, as well as (2) a corresponding drop in prices from the economies of scale of production of these higher efficiency RACs. Because China is a leading manufacturer in the global air conditioner (AC) market, its adoption of the model U4E regulations have effectively raised the energy efficiency of the ACs in the global market. To achieve the benefits of taking a similar approach to Egypt’s market, we offer the following recommendations: 1. Adopt a common metric to measure the efficiency of both FSD and VSD RACs 2. Raise the stringency of MEPS to the level of the U4E Model Regulation Guidelines 3. Restructure the labeling program from the “A++” labeling scheme to a simpler A through E or a star-rating program 4. Strengthen the compliance regime governing the Egyptian AC MEPS 5. Assist small and medium AC manufacturers in Egypt to transition manufacturing lines to produce low-cost, high-efficiency VSD RACs. Adopting these recommendations would reduce Egypt’s electricity consumption to 11 TWh in 2030 and 89 TWh in 2050—with corresponding carbon dioxide (CO2) emissions reductions and avoided generation capacity requirements compared to the baseline.

29 ENERGY PLANNING, POLICY, AND ECONOMY↗
DOE OSTI2025

Feed the fish: A review of aquaculture feeders and their strategic implementation

Automatic feeders are revolutionizing aquaculture by enabling precise and controlled feeding regimens that optimize growth, reduce feed waste, and enhance the overall efficiency of farming operations. Demand feeders provide some similar benefits but with feeding tailored to fish appetites and, in some cases, feed dispersal without electricity. This review explores the evolution, technological advancements, and applications of these feeders with a survey of recent research. It looks at common feeder designs and compares the pros and cons of five automatic feeder configurations in commercial use today. The article contrasts feeders and feed sizes for farmed species in different life stages and facilities, from hatcheries to ponds and offshore cages. It discusses the importance of species-tailored feeding strategies as well as impacts on fish behavior and health, nutrient delivery, and environmental sustainability. Incorporating sensors and on-site computing enables optimization in feeding algorithms that feeders then implement precisely and reliably. The review compiles results from multiple studies comparing growth rate, weight, and feed conversion ratio (FCR) outcomes from automatic feeders and demand feeders versus traditional hand-feeding regimens. The integration of feeders with real-time monitoring and data analytics is also discussed, highlighting future directions for research and adoption across the industry.

42 ENGINEERING↗
DOE OSTI2025

Business Models for Scaling Demand Flexibility Volume II – Customer relationship management strategies, challenges, and lessons learned from U.S. programs

Load growth at the grid edge is driving increased attention to the distribution system and its ability to enable customer technology adoption in an affordable and timely manner. Key industry stakeholders, including electric utilities and regulators, can benefit from strategies to manage and balance customer needs with infrastructure investments, such as demand flexibility. This report focuses on demand flexibility—the ability to reduce, shift, shed, generate, or modulate loads in response to building and grid needs—to reduce the need for costly grid upgrades by deferring investment needs and increase system reliability by shifting electricity usage during periods of high risk. Specifically, we focus on the emerging characteristics of business models for demand flexibility as a framework to understand how demand flexibility programs generate value. In this report, we focus on demand flexibility program customer relationship management strategies, which provide information on value creation and focus on ensuring customers can navigate programs smoothly. This report discusses the role of customer relationship management strategies in demand flexibility programs, characterizes customer relationship management strategies that can be considered during program design and implementation, identifies existing challenges to customer relationship management strategies, and describes lessons learned. This report is part of a series that includes reports on value propositions, stakeholder ecosystem management, and program life cycle.

24 POWER TRANSMISSION AND DISTRIBUTION↗