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At least 37 records · Page 2

An Analysis of Grid Operator Survey Responses: Inexperience, Workload and Fatigue in the Control Room

Although a wide array of tools and technologies have been developed over the last decade to support power grid operators, deployment of these tools has been less successful. One reason for unsuccessful deployment may be an inadequate understanding of the factors that contribute to operator error in the control room. An analysis of operators’ current vulnerabilities may provide the baseline understanding needed to inform new technology integration. In an attempt to learn more about these vulnerabilities and their perceived impact on human error we collected and analyzed survey data from 20 electric grid control room operators. We asked survey respondents to consider the various operator, technology and interaction vulnerabilities that may arise during work in the control room and record their attitudes and experiences toward each. Results suggest operator inexperience, high mental workload and fatigue are the most common vulnerabilities experienced during a shift. Survey results were analyzed to explore these vulnerabilities in greater depth.

Inexperience, Workload, Fatigue↗

Transmission Operator Workflows for Real-Time Reliability Studies: A Review of Control Room Practices and Naturalistic Decision Making

This report provides an overview of real-time reliability study tools and their use by power system operators in the control room environment. After introducing some of the nuances of the control room environment and the differences in perspectives between power system engineers and operators, the roles and responsibilities of key entities involved in RTCA workflows are introduced. These are specifically the transmission system operator (TOP) and reliability coordinator (RC), which are required to run tools such as real-time contingency analysis (RTCA) as part of a real-time reliability assessment every 30 minutes, as dictated by a series of standards issued by the North American Electric Reliability Corporation (NERC). The process by which power systems operators operate the grid is discussed in terms of naturalistic decision making (NDM) and the recognition-primed decision-making (RPD) model. This cognitive model describe how experts working in high-risk, high-stress environments make safety-critical decisions under uncertainty and time pressure. For power system operators, the mental simulations involved in the traditional RPD model are supplemented by physics-based simulations using numerical tools, such as RTCA, to improve situational awareness and effectiveness of control actions. Next, a generic workflow is introduced to describe operator decision making for running RTCA tools and responding to system violations on a pre-contingent basis. The types of analysis performed and control actions chosen by power system operators are described in detail. The overall high-level workflow is then expanded in subsequent sections, with special attention given to high-voltage violations, low-voltage violations, and thermal overloads. Each type of violation is described in detail, with explanations of common causes, impacts on equipment and customers, and mitigation strategies. An additional workflow diagram is provided for each type of violation.

24 POWER TRANSMISSION AND DISTRIBUTION↗

High Value Opportunities to Advance Automation in Electric Grid Control Rooms

Grid operators and electric utilities are increasingly driven to develop automated processes and introduce decision support tools to reduce cognitive demand on System Operations staff and aid in the operational decision-making process. However, System Operation staff are traditionally hesitant to implement and accept new solutions, automation processes, and tools within the control room. This paper explores high-value opportunities to advance automation in electric grid control rooms for the purpose of improving grid safety, reliability, and resiliency during normal and emergency operating conditions.

24 POWER TRANSMISSION AND DISTRIBUTION↗

Review of Reactor Facilities without Main Control Rooms

Small, advanced reactors may require few, if any, safety-related human actions (HAs) and fewer HAs to monitor and control the plant. In comparison to large light water reactors, these are significant changes that have implications for many aspects of an applicant's human factors engineering (HFE), including control room design, plant staffing, and the management of safety functions. To support the Nuclear Regulatory Commission's (NRC) ability to evaluate these changes, information needs to be developed addressing the characteristics and potential issues. The objectives of our research were to (1) identify when a traditional main control room (MCR) may not be necessary, (2) identify workplace design alternatives to traditional MCRs, and (3) develop guidance for reviewing an applicant's workplace designs with and without a MCR. We determined that the safety question isn't so much justifying why a design has no MCR, but rather verifying that important human actions can be accurately and reliably performed under a range of challenging conditions using the HSIs provided regardless of their location. We developed guidance to review alternatives to MCRs based on HFE analyses for determining workplace location and design.

22 GENERAL STUDIES OF NUCLEAR REACTORS↗

Control Room of the Future Testbed Workshop – After-Action Report

The U.S. Department of Energy’s Office of Electricity is supporting a one-year, multi-laboratory effort to define the needs and requirements for a Control Room of the Future testbed, or CROFT. The effort responds to increasing grid complexity driven by large new loads, dynamic generation resources, and the growing adoption of advanced technologies and tools, including artificial intelligence (AI) and machine learning (ML). To support safe, secure, and effective grid modernization, CROFT will focus on how emerging technologies and tools can be rigorously evaluated in realistic operational settings, with attention to human-machine interaction, cognitive load, and workforce readiness. The project team includes Argonne National Laboratory, Idaho National Laboratory, National Laboratory of the Rockies, and Pacific Northwest National Laboratory. As part of the scoping effort, the team conducted two industry-focused workshops: one at DTECH on February 5, 2026, informed by prior industry interviews, and a second on May 4, 2026, adjacent to IEEE T&D. These engagements brought together utilities, vendors, consultants, national laboratories, academia, and government stakeholders to identify and prioritize use cases, barriers, validation needs, data-sharing constraints, and near- and longer-term requirements. This feedback will directly inform CROFT’s architecture and research focus areas, ensuring the testbed is grounded in real-world operational needs and designed to evaluate emerging technologies and tools in realistic control-room environments.

artificial intelligence↗

Design Philosophy for Accelerator Control Rooms

This report describes the foundational human factors principles needed to design user interfaces for accelerator control rooms. These principles are presented as recommendations for accelerator control system interface design and are illustrated with examples drawn from accelerator operations at Fermi National Accelerator Laboratory (Fermilab). These high-level principles are intended to serve as design objectives that apply generally across all control system interfaces developed for the accelerator complex. This design philosophy document is a high-level roadmap to approach the general interface design for the accelerator complex. This philosophy applies state-of-the-art human factors principles and evidence-based design standards to an accelerator environment, which will transform the next era of accelerator interfaces as outlined by the Accelerator Controls Operations Research Network (ACORN) Project. Further work will include mapping the general design principles included in this report to more specific guidance in the form of a user interface style guide.

43 PARTICLE ACCELERATORS↗

Guidelines on ergonomic aspects of control rooms

The anthropometry, workstation design, and environmental design of control rooms are outlined. The automated interface and VDTs and displays and various modes of communication between the system and the human operator using VDTs are discussed. The man in the loop is examined, the single controller single task framework and multiple controller multiple tasks issues are considered.

Mitchell, C. M.↗

Designing an Alternate Mission Operations Control Room

The Huntsville Operations Support Center (HOSC) is a multi-project facility that is responsible for 24x7 real-time International Space Station (ISS) payload operations management, integration, and control and has the capability to support small satellite projects and will provide real-time support for SLS launches. The HOSC is a serviceoriented/ highly available operations center for ISS payloads-directly supporting science teams across the world responsible for the payloads. The HOSC is required to endure an annual 2-day power outage event for facility preventive maintenance and safety inspection of the core electro-mechanical systems. While complete system shut-downs are against the grain of a highly available sub-system, the entire facility must be powered down for a weekend for environmental and safety purposes. The consequence of this ground system outage is far reaching: any science performed on ISS during this outage weekend is lost. Engineering efforts were focused to maximize the ISS investment by engineering a suitable solution capable of continuing HOSC services while supporting safety requirements. The HOSC Power Outage Contingency (HPOC) System is a physically diversified compliment of systems capable of providing identified real-time services for the duration of a planned power outage condition from an alternate control room. HPOC was designed to maintain ISS payload operations for approximately three continuous days during planned HOSC power outages and support a local Payload Operations Team, International Partners, as well as remote users from the alternate control room located in another building. This paper presents the HPOC architecture and lessons learned during testing and the planned maiden operational commissioning. Additionally, this paper documents the necessity of an HPOC capability given the unplanned HOSC Facility power outage on April 27th, 2011, as a result of the tornado outbreak that damaged the electrical grid to such a degree that significantly inhibited the Tennessee Valley Authority's ability to transmit electricity throughout the North Alabama region.

Montgomery, Patty↗

Designing an Alternate Mission Operations Control Room

The Huntsville Operations Support Center (HOSC) is a multi-project facility that is responsible for 24x7 real-time International Space Station (ISS) payload operations management, integration, and control and has the capability to support small satellite projects and will provide real-time support for SLS launches. The HOSC is a service-oriented/ highly available operations center for ISS payloads-directly supporting science teams across the world responsible for the payloads. The HOSC is required to endure an annual 2-day power outage event for facility preventive maintenance and safety inspection of the core electro-mechanical systems. While complete system shut-downs are against the grain of a highly available sub-system, the entire facility must be powered down for a weekend for environmental and safety purposes. The consequence of this ground system outage is far reaching: any science performed on ISS during this outage weekend is lost. Engineering efforts were focused to maximize the ISS investment by engineering a suitable solution capable of continuing HOSC services while supporting safety requirements. The HOSC Power Outage Contingency (HPOC) System is a physically diversified compliment of systems capable of providing identified real-time services for the duration of a planned power outage condition from an alternate control room. HPOC was designed to maintain ISS payload operations for approximately three continuous days during planned HOSC power outages and support a local Payload Operations Team, International Partners, as well as remote users from the alternate control room located in another building.

Montgomery, Patty↗

Using Qualified On-Site Nuclear Power Plant Simulators in Human Factors Validations of Control Room Upgrades

Existing commercial nuclear power plants (NPPs) are valuable assets in the infrastructure portfolio of the United States (U.S.) because they safely and reliably generate about 1/5th of all the electricity used. The instrumentation and control (I&C) systems in commercial NPPs are the ‘eyes and ears' of the operator, allowing operators to maintain situation awareness, thereby allowing the plant to operate safely and efficiently for all phases of operation. Because the I&C systems in NPPs are still mostly based on analog technologies, which are reliable but not especially cost-effective, upgrading the existing I&C in com-mercial NPPs to new digital I&C is very important. Furthermore, simulators and simulation are critical human factors engineering tools for this I&C modernization work. NPP control room simulators are essential test beds to simulate normal, abnormal, and emergency operations that allow human factors researchers to safely and realistically evaluate early design phase prototypes of the upgraded digital I&C, and validate final as-built digital I&C systems that have been modernized deployed in NPPs. This paper describes research performed using qualified on-site NPP simulators to perform human factors validations of digital I&C control room upgrades.

99 GENERAL AND MISCELLANEOUS↗

Utility and Industry Perceptions of Control Room Modernization Over the Last 10 Years

Within the current United States (U.S.) nuclear power fleet, main control room modernization (CRM) is an important step towards cost savings. In recent decades, plants have been engaged in upgrades to varying degrees. This process requires a nuanced, balanced, and timely approach that ensures continued safety and long-term sustainability. In 2012 a survey was issued to individuals from the nuclear industry to learn their perspectives on a range of CRM issues. The survey targeted the benefits and challenges for utilities undertaking this process, including the main drivers and barriers to technology upgrades, regulatory compliance, and the effects these factors have on concepts of operations, strategic approaches, and staffing. In 2022, the survey was issued again to understand whether CRM perceptions had changed in the last 10 years. Our findings identify changes in industry thinking from a decade ago. Here we reveal perspective shifts that represent increased optimism and, in some instances, increased doubt regarding the opportunities and challenges inherent in CRM and implementation. We also report nuanced differences in CRM perspectives between utility and surrounding nuclear industry respondents.

46 INSTRUMENTATION RELATED TO NUCLEAR SCIENCE AND ↗

Human Factors Challenges in Modernizing Nuclear Power Plant Control Rooms

Jeffrey Joe has been invited to give a presentation entitled, “Human Factors Challenges in Modernizing Nuclear Power Plant Control Rooms,” at the 2024 Human Systems Symposium. Experts conducting human factors and human systems research will gather and share research at this conference. This conference is a good opportunity to develop new business for INL via research collaborations, as attendees exchange knowledge and explore the latest trends, advancements, and challenges in the field of human systems research across the DOE national laboratories.

99 GENERAL AND MISCELLANEOUS↗

Design Philosophy for Accelerator Control Rooms

This report describes the foundational human factors principles needed to design user interfaces for accelerator control rooms. These principles are presented as recommendations for accelerator control system interface design and are illustrated with examples drawn from accelerator operations at Fermi National Accelerator Laboratory (Fermilab). These high-level principles are intended to serve as design objectives that apply generally across all control system interfaces developed for the accelerator complex. These principles will be mapped to more specific design guidance that will be provided in a style guide for accelerator operations.

43 PARTICLE ACCELERATORS↗

Human factors issues and approaches in the spatial layout of a space station control room, including the use of virtual reality as a design analysis tool

Human Factors Engineering support was provided for the 30% design review of the late Space Station Freedom Payload Control Area (PCA). The PCA was to be the payload operations control room, analogous to the Spacelab Payload Operations Control Center (POCC). This effort began with a systematic collection and refinement of the relevant requirements driving the spatial layout of the consoles and PCA. This information was used as input for specialized human factors analytical tools and techniques in the design and design analysis activities. Design concepts and configuration options were developed and reviewed using sketches, 2-D Computer-Aided Design (CAD) drawings, and immersive Virtual Reality (VR) mockups.

Hale, Joseph P., II↗

The Ground Control Room as an Enabling Technology in the Unmanned Aerial System

This viewgraph presentation reviews the development of the ground control room as an required technology for the use of an Unmanned Aerial system. The Unmanned Aerial system is a strategic component of the Global Observing System, which will serve global science needs. The unmanned aerial system will use the same airspace as manned aircraft, therefore there will be unique telemetry needs.

Gear, Gary↗

Evaluation of color in digital nuclear power plant control room displays

Human system interface design in industrial process control is guided by industry standards, human factors best practices, and domain-specific conventions, and often there is a conflict between one or more of the sources of design input for specific design elements. In the nuclear domain, one design element for which conflict arises is the use of color to represent equipment state. Here, this study evaluates the tradeoffs associated with using color in a process control display versus using white and shades of gray. The performance metrics were response time, accuracy, and eye movement metrics using a simplified experimental task and professional operators. Results revealed that adhering to color conventions in nuclear power yielded small advantages in simple tasks, but did not exist for more complex tasks. The results did not provide strong evidence for or against using a particular color scheme and revealed the need for further research on the use of color for commercial nuclear power plants and other process control industries.

99 GENERAL AND MISCELLANEOUS↗