Results for “consequence management” — Page 3

NASA NTRS1997

An Automated Method for Identifying Inconsistencies within Diagrammatic Software Requirements Specifications

The development of large-scale, composite software in a geographically distributed environment is an evolutionary process. Often, in such evolving systems, striving for consistency is complicated by many factors, because development participants have various locations, skills, responsibilities, roles, opinions, languages, terminology and different degrees of abstraction they employ. This naturally leads to many partial specifications or viewpoints. These multiple views on the system being developed usually overlap. From another aspect, these multiple views give rise to the potential for inconsistency. Existing CASE tools do not efficiently manage inconsistencies in distributed development environment for a large-scale project. Based on the ViewPoints framework the WHERE (Web-Based Hypertext Environment for requirements Evolution) toolkit aims to tackle inconsistency management issues within geographically distributed software development projects. Consequently, WHERE project helps make more robust software and support software assurance process. The long term goal of WHERE tools aims to the inconsistency analysis and management in requirements specifications. A framework based on Graph Grammar theory and TCMJAVA toolkit is proposed to detect inconsistencies among viewpoints. This systematic approach uses three basic operations (UNION, DIFFERENCE, INTERSECTION) to study the static behaviors of graphic and tabular notations. From these operations, subgraphs Query, Selection, Merge, Replacement operations can be derived. This approach uses graph PRODUCTIONS (rewriting rules) to study the dynamic transformations of graphs. We discuss the feasibility of implementation these operations. Also, We present the process of porting original TCM (Toolkit for Conceptual Modeling) project from C++ to Java programming language in this thesis. A scenario based on NASA International Space Station Specification is discussed to show the applicability of our approach. Finally, conclusion and future work about inconsistency management issues in WHERE project will be summarized.

Zhang, Zhong↗

NASA NTRSDate not supplied

Lessons Learned With Risk Management: A Systems Engineer's Perspective

Risk management is a communications device that, when executed as an essential task, enables systems engineering to effectively balance risk across the project. Developing and baselining risks is an essential continuous task to ensure top project concerns both from bottom up and top down are being mitigated. Risk management provides the opportunity to avoid the consequence of the risk when mitigation steps start early enough. Just discussing risk with all the project flight elements during development, even if no risks are open, provides an excellent communication opportunity between systems engineering and those elements, ensuring concerns and worries have a platform for discussion. A well-managed risk identification process will identify concerns that are serious but not being clearly communicated, and it will enable mitigation of those potential problems before they cause a failure. Effective risk management requires considerable time and effort, but that effort will save time and money across the development. Risk management must be frequent enough to be useful and in depth enough to bring out emerging issues. It also requires a trusting relationship between the lead systems engineer and element and/or subsystem leads. The discussions need to be with the right number of individuals (typically a handful) and the right duration in time (typically an hour a month). Outside of these risk working groups, there is a formal management process to input, status, and disposition risks, and a monthly Risk Management Board meeting where key project stakeholders are informed. This paper provides good guidance on effective risk management from a systems engineering perspective and provides project lessons learned from the NASA spaceflight missions NICER, Landsat 9, LRO, and OSIRIS-REx to demonstrate the effectiveness of risk management.

Lessons Learned↗

NASA NTRSDate not supplied

Lessons Learned With Risk Management: A Systems Engineer’s Perspective

Risk management is a communications device that, when executed as an essential task, enables systems engineering to effectively balance risk across the project. Developing and baselining risks is an essential continuous task to ensure top project concerns both from bottom up and top down are being mitigated. Risk management provides the opportunity to avoid the consequence of the risk when mitigation steps start early enough. Just discussing risk with all the project flight elements during development, even if no risks are open, provides an excellent communication opportunity between systems engineering and those elements, ensuring concerns and worries have a platform for discussion. A well-managed risk identification process will identify concerns that are serious but not being clearly communicated, and it will enable mitigation of those potential problems before they cause a failure. Effective risk management requires considerable time and effort, but that effort will save time and money across the development. Risk management must be frequent enough to be useful and in depth enough to bring out emerging issues. It also requires a trusting relationship between the lead systems engineer and element and/or subsystem leads. The discussions need to be with the right number of individuals (typically a handful) and the right duration in time (typically an hour a month). Outside of these risk working groups, there is a formal management process to input, status, and disposition risks, and a monthly Risk Management Board meeting where key project stakeholders are informed. This paper provides good guidance on effective risk management from a systems engineering perspective and provides project lessons learned from the NASA spaceflight missions NICER, Landsat 9, LRO, and OSIRIS-REx to demonstrate the effectiveness of risk management.

Lessons Learned↗

NASA NTRS1988

Automated cataloging and characterization of space-derived data

One of the most significant technical issues that NASA must address and resolve is the problem of managing the enormous amounts of scientific and engineering data that will be generated by the next generation of remote sensing systems such as the Hubble Space Telescope (HST) and the Earth Observing System (EOS). The amount of data these sensors are expected to produce will be orders of magnitude greater than NASA has ever experienced. Consequently new solutions must be developed for managing, accessing, and automatically inputting the data into a database in some expressive fashion that will provide a meaningful understanding and effective utilization of this data in a multidisciplinary environment. Presently, scientific data provided by satellites and other sources are processed, cataloged, and archived according to narrow mission or project-specific requirements with little regard to the semantics of the overall research. Scientists therefore lack knowledge of or access to potentially valuable data outside their own field. What is needed is an innovative approach that will allow collected data to be automatically cataloged, characterized, and managed in a domain-community. A concept and design approach that employs expert system-based knowledge controllers combined with advanced spatial database systems and graphical data structures is discussed.

Campbell, William J.↗

NASA NTRS1988

Automated cataloging and characterization of space-derived data

One of the most significant technical issues that NASA must address and resolve is the problem of managing the enormous amounts of scientific and engineering data that will be generated by the next generation of remote sensing systems such as the Hubble Space Telescope (HST) and the Earth Observing System (EOS). The amount of data these sensors are expected to produce will be orders of magnitude greater than NASA has ever experienced. Consequently, new solutions must be developed for managing, accessing, and automatically inputting the data into a database in some expressive fashion that will provide a meaningful understanding and effective utilization of this data in a multidisciplinary environment. Presently, scientific data provided by satellites and other sources are processed, cataloged, and archived according to narrow mission or project-specific requirements with little regard to the semantics of the overall research. Scientists therefore lack knowledge of or access to potentially valuable data outside their own field. What is needed is an innovative approach that will allow collected data to be automatically cataloged, characterized, and managed in a domain-community. A concept and design approach that employs expert system-based knowledge controllers combined with advanced spatial database systems and graphical data structures is discussed.

Campbell, William J.↗

NASA NTRS2016

Analyzing Double Delays at Newark Liberty International Airport (EWR)

When weather or congestion impacts the National Airspace System, multiple different Traffic Management Initiatives can be implemented, sometimes with unintended consequences. One particular perceived inequity that is commonly identified is in the interaction between Ground Delay Programs (GDPs) and time based scheduling of internal departures by the Traffic Management Advisor (TMA) (now operationally superseded by the FAA's the Time-Based Flow Management system). Internal departures under TMA scheduling can take large GDP delays, followed by large TMA scheduling delays, because they cannot easily fit into the arrival flow at the runway. In this paper we examine the causes of these double delays through an analysis of arrival operations at Newark Liberty International Airport (EWR) from June to August 2010. TMA scheduling delays are found to be generally higher than TMA airborne metering delays, regardless of prior GDP delays. Depending on how the double delay is defined, between 42 and 62 of all internal departures in GDP and TMA scheduling experienced double delays in this period. A deep dive into the data reveals that contributors to double delays include upstream flights departing before their Expect Departure Clearance Times (EDCTs); differences in the rates used for setting EDCTs and TMA Scheduled Times of Arrival; differences in the arrival demand expected based on EDCTs and the arrival demand entering TMA; and shorter en route times between takeoff and entry into TMA than assumed in the calculation of flight EDCTs, all of which undermine the sequencing and spacing underlying flight EDCTs. Double delays are also found to coincide with periods in which the virtual runway arrival queue being served by a TMA is large, there are periods of high demand relative to capacity, and there are high airborne metering delays. Data mining techniques are used to confirm that each of these factors contribute to the occurrence of double delay andor high internal departure scheduling delay across three months of data from June to August 2010. Predictors of the occurrence of double delay and high TMA scheduling delay are built using logistic regression, providing prediction accuracies of 69 and 73, respectively.

traffic flow management↗

NASA NTRSDate not supplied

A Queuing Theory Approach to Pilot-Controller Coordination for m:N Operations

In recent years, attention and interest by industry and researchers has grown in a control paradigm for remotely piloted aircraft termed “m:N operations.” In an m:N operation, a team of m remote pilots in command (RIPCs) collaboratively manage the flights of N aircraft. A consequence of an m:N concept of operations is that the RPICs will have to switch attention from one aircraft to another and from one task to another. Previous research in m:N operations has focused on the workload experienced by an RPIC and their level of situation awareness on their flights. Researchers have found that RPIC workload and situation awareness are generally sensitive to increasing N, although NASA’s Multi-Vehicle (m:N) Working Group has suggested that the driver of workload/situation awareness is the number of exceptions requiring human intervention as opposed to the value of N itself. In any case, a natural antecedent of workload is task load. In this paper, queueing theory is applied to a 1:N Urban Air Mobility (UAM) air taxi operation in order to estimate pilot task load for managing radio communications with air traffic controllers (ATCs) under increasing N. An M/M/1 queueing system is used to model the RIPC’s servicing of calls and clearance requests (e.g., departure, arrival, or airspace transition) to ATC for the N aircraft. Important parameters for the queueing model are the task arrival rate and the average service time for task completion. Radio communication times from past human-in-the-loop simulation studies are used to measure service times for a 1:4 and 1:12 UAM operation and to interpolate service times for 4 < N < 12. A Monte Carlo method is then employed, using the measured and interpolated service times, to estimate arrival rate and related queueing statistics. The paper concludes by considering the estimated queuing statistics, particularly the RPIC’s utilization (i.e., proportion of time actively servicing tasks), the length of the task queue over time, and the implications for task-balanced system design.

task load↗

NASA NTRS2018

Recommendations Emerging from an Analysis of NASA's Deep Space Communications Capacity

During 2016-2017, NASA’s Space Communications and Navigation (SCaN) Office chartered a study of Deep Space Network (DSN) communications capacity relative to projected future-mission demand over the next 30 years. In this paper, we briefly describe the methodology used to analyze capacity vs. demand over such a broad timeframe, summarize key findings emerging from the analysis, and discuss the associated recommendations. Performing the analysis entailed: identifying key factors shaping the anticipated future mission set, identifying several alternative future mission set scenarios consistent with these factors, and then analyzing each mission set scenario in terms of required antenna capacity, downlink and uplink capabilities, and spectrum as a function of time. On the basis of these aggregate requirements, DSN loading simulations were then conducted that examined how well each of the postulated mission sets could load up onto the the DSN’s “in-plan” architecture. To the extent that capacity shortfalls emerged during these baseline simulations, architectural solutions to the shortfalls were then postulated and tested via additional simulations. In general, the trend analyses and baseline loading simulations indicated a significant progression in challenges over the next three decades. In the current decade, the DSN appeared to be operating very close to capacity. The first human exploration mission and its secondary payload launch opportunities for cubesats traveling beyond GEO contributed to this loading. As a consequence, the main challenge appeared to be managing peak assetcontention periods. In the next decade, the DSN continued to operate close to capacity but also began transitioning to more frequent human mission support. Upgrading for, and operating, a human-rated system while continuing to meet robotic mission customer requirements emerged as the key challenge. In the 2030’s and beyond, simulations suggested a need for fundamentally new capability and capacity. The high data rates and long link distances characteristic of human Mars exploration drove requirements far beyond what is currently “in plan.” The key challenge then became determining the most cost-effective combination of RF and optical assets for communicating with the postulated human Mars assets while still providing for the needs of all the other missions across the solar system. Various link budget, visibility, and loading analyses ultimately suggested that the human Mars exploration demands of the 2030’s could best be addressed with two cross-linked RF-optical areostationary relays (or an areostationary relay and deep space habitat) providing a dual “trunk link” to an array of 2-to-3 additional 34m beam waveguide antennas and an ~8.5m optical antenna at each DSN Complex. The dual “trunk link” would enable the same amount of total data return to Earth as a single trunk link at twice the data rate, but with only half the required array size on the ground, assuming use of Multiple Spacecraft Per Antenna (MSPA) techniques. MSPA techniques, including a Multiple Uplink Per Antenna (MUPA) technique currently under investigation, also showed promise for reducing asset contention in the decades prior to human Mars exploration.

Lee, Carlyn-Ann↗

NASA NTRS2022

Application Table: A Bridge Connecting the Designing “With-The-Material” and “The-Material” Paradigms

Over the last few decades, advances in high-performance computing, new material characterization methods, and, more recently, an emphasis on integrated computational materials engineering (ICME) have been a catalyst for multiscale modeling and simulation-based design of materials and structures in the aerospace industry. In 2016 NASA sponsored a 2040 Vision study (which appeared in 2018) to define the potential 25-year future state required for integrated multiscale modeling of materials and systems (e.g., load-bearing structures) to accelerate the pace and reduce the expense of innovation in future aerospace and aeronautical systems. The study envisions a cyber-physical-social ecosystem comprised of experimentally verified and validated (V & V) computational models, tools, and techniques, along with the associated digital tapestry, that impacts the entire supply chain to enable cost-effective, rapid, and revolutionary design of “fit-for-purpose” materials, components, and systems. Consequently, the development of a robust information management system that incorporates (across the full life cycle) both experimental (real data) and virtual data resulting from the application of various simulation tools (at single or multiple length scales), therefore enabling the virtual design and optimization of materials throughout their processing – internal structure – property – performance envelope, has become critical. This need is also fueled by the demands for higher efficiency in material testing; consistency, quality, and traceability of data; product design; engineering analysis; as well as control of access to proprietary or sensitive information. This is particularly true when attempting to merge ICME practices with recent additive manufacturing technology which will enable production of the resulting 2040 Vision material and structural designs. At NASA Glenn Research Center we are exploring the future of material science through the use of novel characterization methodologies, high performance computing, and recently an emphasis on integrated computational materials engineering (ICME). Herein, recent efforts to incorporate an Application Table within NASA Glenn Research Center’s ICME Granta MI database is presented. The goal is to provide a place where material and structural application information/requirements can be linked so as to marry the “design the-material” and the “design-with-material” paradigms and thereby enable application-driven design and optimization of materials and structures by providing a central location that links material processing at various length scales to the application’s performance requirements. This paper discusses the specifics of this Application Table as well as best practices and key principles for the development of a robust materials information management system to enable the 2040 Vision integrated materials and structures ecosystem. Furthermore, it presents the intended role of the Application Table in the future of ICME design of “fit-for-purpose” materials, showing the need for a well-established framework that can successfully bridge the gap between the design “the material” and design “with-the-material” paradigms.

Materials↗

NASA NTRSDate not supplied

Application Table: A Bridge Connecting the Designing “With-the-Material” and “the-Material”

Over the last few decades, advances in high-performance computing, new material characterization methods, and, more recently, an emphasis on integrated computational materials engineering (ICME) have been a catalyst for multiscale modeling and simulation-based design of materials and structures in the aerospace industry. In 2016 NASA sponsored a 2040 Vision study (which appeared in 2018) to define the potential 25-year future state required for integrated multiscale modeling of materials and systems (e.g., load-bearing structures) to accelerate the pace and reduce the expense of innovation in future aerospace and aeronautical systems. The study envisions a cyber-physical-social ecosystem comprised of experimentally verified and validated (V & V) computational models, tools, and techniques, along with the associated digital tapestry, that impacts the entire supply chain to enable cost-effective, rapid, and revolutionary design of “fit-for-purpose” materials, components, and systems. Consequently, the development of a robust information management system that incorporates (across the full life cycle) both experimental (real data) and virtual data resulting from the application of various simulation tools (at single or multiple length scales), therefore enabling the virtual design and optimization of materials throughout their processing – internal structure – property – performance envelope, has become critical. This need is also fueled by the demands for higher efficiency in material testing; consistency, quality, and traceability of data; product design; engineering analysis; as well as control of access to proprietary or sensitive information. This is particularly true when attempting to merge ICME practices with recent additive manufacturing technology which will enable production of the resulting 2040 Vision material and structural designs. At NASA Glenn Research Center we are exploring the future of material science through the use of novel characterization methodologies, high performance computing, and recently an emphasis on integrated computational materials engineering (ICME). Herein, recent efforts to incorporate an Application Table within NASA Glenn Research Center’s ICME Granta MI database is presented. The goal is to provide a place where material and structural application information/requirements can be linked so as to marry the “design the-material” and the “design-with-material” paradigms and thereby enable application-driven design and optimization of materials and structures by providing a central location that links material processing at various length scales to the application’s performance requirements. This paper discusses the specifics of this Application Table as well as best practices and key principles for the development of a robust materials information management system to enable the 2040 Vision integrated materials and structures ecosystem. Furthermore, it presents the intended role of the Application Table in the future of ICME design of “fit-for-purpose” materials, showing the need for a well-established framework that can successfully bridge the gap between the design “the material” and design “with-the-material” paradigms.

Materials↗

NASA NTRS1998

Risk Management (RM) on JPL Projects

Risk: the combination of the likelihood of occurance and the severity of the consequences of the occurance of an event (usually undesirable).

Risk Management JPL Projects↗

NASA NTRS2002

Three Insights About Change

Managers need to develop credibility, and need to base it upon new managerial accomplishments rather than previous ones. New and exciting jobs in management are challenging, but can lead to personal growth. Personnel who are afraid of potential negative consequences resulting from administrative changes are a hindrance to projects. An approval-seeking management style almost always fails.

Little, Terry↗

NASA NTRS2023

IMPACTing Medical System Design with a Risk Analysis Tool [“IMPACT” sur la Conception du Système Médical avec un Outil d'Analyse des Risques]

Background: Following the success of Artemis I, NASA is preparing for human extended duration missions. Ongoing efforts are focused on mitigating mission-related risks, including those affecting crew health and performance. Communication latency, logistics of resupply and time frame of medical evacuation are barriers to provision of healthcare for these missions, especially with respect to constraints in mass, volume, and crew training. An in-depth assessment of medical risks, capabilities and resources for a specific mission design is necessary to determine an optimal balance that maximizes likelihood of mission success. Overview: IMPACT (Informed Mission Planning via Analysis of Complex Tradespaces) is a dynamic tool designed to estimate medical risk and outcomes for a specific mission design. In its current iteration, a list of medical conditions selected based on likelihood of occurrence and/or consequence was linked to a set of clinical capabilities and resources necessary for diagnosis and management. A probabilistic risk analysis tool was then used to identify and estimate the likelihood and consequence of risks through the following outcome metrics: loss of crew life (inflight mortality due to medical conditions), need for medical evacuation (return to definitive care), and crew disability (task time affected based on how medical conditions influence the ability to perform specific exploration mission crew tasks). Finally, the model’s optimization algorithm provides recommendations for medical capabilities that maximize risk mitigation relative to mass and volume constraints. In the Spring of 2023, IMPACT was utilized to estimate outcome metrics for a design reference mission that would be representative of an extended duration Artemis mission. Notional data generated were then used to determine a recommended set of medical capabilities and resources relative to user-defined mass and volume constraints. A multidisciplinary team has also been updating IMPACT to strengthen the model’s fidelity. Figure 1 shows how updates to outcome metric inputs for the conditions resulted in different capability and resource allocation recommendations. Discussion: This presentation will discuss the IMPACT tool and share the latest data generated for a representative extended duration Artemis mission. Efforts to improve the fidelity of data generated by the model’s algorithm will also be discussed.

K A Shair↗

NASA NTRSDate not supplied

IMPACTing Medical System Design with a Risk Analysis Tool

Background: Following the success of Artemis I, NASA is preparing for human extended duration missions. Ongoing efforts are focused on mitigating mission-related risks, including those affecting crew health and performance. Communication latency, logistics of resupply and time frame of medical evacuation are barriers to provision of healthcare for these missions, especially with respect to constraints in mass, volume, and crew training. An in-depth assessment of medical risks, capabilities and resources for a specific mission design is necessary to determine an optimal balance that maximizes likelihood of mission success. Overview: IMPACT (Informed Mission Planning via Analysis of Complex Tradespaces) is a dynamic tool designed to estimate medical risk and outcomes for a specific mission design. In its current iteration, a list of medical conditions selected based on likelihood of occurrence and/or consequence was linked to a set of clinical capabilities and resources necessary for diagnosis and management. A probabilistic risk analysis tool was then used to identify and estimate the likelihood and consequence of risks through the following outcome metrics: loss of crew life (inflight mortality due to medical conditions), need for medical evacuation (return to definitive care), and crew disability (task time affected based on how medical conditions influence the ability to perform specific exploration mission crew tasks). Finally, the model’s optimization algorithm provides recommendations for medical capabilities that maximize risk mitigation relative to mass and volume constraints. In the Spring of 2023, IMPACT was utilized to estimate outcome metrics for a design reference mission that would be representative of an extended duration Artemis mission. Notional data generated were then used to determine a recommended set of medical capabilities and resources relative to user-defined mass and volume constraints. A multidisciplinary team has also been updating IMPACT to strengthen the model’s fidelity. Figure 1 shows how updates to outcome metric inputs for the conditions resulted in different capability and resource allocation recommendations. Discussion: This presentation will discuss the IMPACT tool and share the latest data generated for a representative extended duration Artemis mission. Efforts to improve the fidelity of data generated by the model’s algorithm will also be discussed.

K A Shair↗

NASA NTRSDate not supplied

A New Spectrum Management Concept for Future NAS Communications

With the growth of aviation operations and the emergence of new entrants into the National Airspace System, there has been an increasing demand for aeronautical communications. However, the existing VHF/UHF frequency allocations for NAS operations have become increasingly scarce and unable to support the projected growth in demand. While traditional approaches to address the spectrum scarcity issue (such as reduction of channel bandwidth) have provided some relief, there is a need for a more scalable and sustainable solution. Consequently, NASA is investigating a new approach to spectrum management within the NAS using Artificial Intelligence and other advanced technologies. The concept considers both air-ground and air-air communication networks with the anticipated outcome that the proposed concept will meet the spectrum needs of future NAS communications.

Rafael Daniel Apaza↗

NASA NTRSDate not supplied

A New Spectrum Management Concept for Future NAS Communications

With the growth of aviation operations and the emergence of new entrants into the National Airspace System, there has been an increasing demand for aeronautical communications. However, the existing VHF/UHF frequency allocations for NAS operations have become increasingly scarce and unable to support the projected growth in demand. While traditional approaches to address the spectrum scarcity issue (such as reduction of channel bandwidth) have provided some relief, there is a need for a more scalable and sustainable solution. Consequently, NASA is investigating a new approach to spectrum management within the NAS using Artificial Intelligence and other advanced technologies. The concept considers both air-ground and air-air communication networks with the anticipated outcome that the proposed concept will meet the spectrum needs of future NAS communications

Rafael D. Apaza↗

NASA NTRS2016

Analyzing Double Delays at Newark Liberty International Airport

When weather or congestion impacts the National Airspace System, multiple different Traffic Management Initiatives can be implemented, sometimes with unintended consequences. One particular inefficiency that is commonly identified is in the interaction between Ground Delay Programs (GDPs) and time based metering of internal departures, or TMA scheduling. Internal departures under TMA scheduling can take large GDP delays, followed by large TMA scheduling delays, because they cannot be easily fitted into the overhead stream. In this paper we examine the causes of these double delays through an analysis of arrival operations at Newark Liberty International Airport (EWR) from June to August 2010. Depending on how the double delay is defined between 0.3 percent and 0.8 percent of arrivals at EWR experienced double delays in this period. However, this represents between 21 percent and 62 percent of all internal departures in GDP and TMA scheduling. A deep dive into the data reveals that two causes of high internal departure scheduling delays are upstream flights making up time between their estimated departure clearance times (EDCTs) and entry into time based metering, which undermines the sequencing and spacing underlying the flight EDCTs, and high demand on TMA, when TMA airborne metering delays are high. Data mining methods (currently) including logistic regression, support vector machines and K-nearest neighbors are used to predict the occurrence of double delays and high internal departure scheduling delays with accuracies up to 0.68. So far, key indicators of double delay and high internal departure scheduling delay are TMA virtual runway queue size, and the degree to which estimated runway demand based on TMA estimated times of arrival has changed relative to the estimated runway demand based on EDCTs. However, more analysis is needed to confirm this.

traffic management advisor↗

NASA NTRS1972

The ATS F&G systems reliability program.

Assurance of reliability, quality, and proper testing requires a large coordinating effort and a means for connecting the various areas involved. All parts used on the spacecraft are required to meet strict specifications and consequently must be approved by the systems reliability manager. The parts program has access to a computer data bank into which all information concerning nonstandard parts approval requests has been stored. Through the data bank, the system collects and distributes timely information concerning quality and reliability to all departments that may be concerned.

Doyle, H.↗