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All sourcesNASA NTRSDOE OSTI
DOE OSTI2013

Incremental learning for automated knowledge capture

People responding to high-consequence national-security situations need tools to help them make the right decision quickly. The dynamic, time-critical, and ever-changing nature of these situations, especially those involving an adversary, require models of decision support that can dynamically react as a situation unfolds and changes. Automated knowledge capture is a key part of creating individualized models of decision making in many situations because it has been demonstrated as a very robust way to populate computational models of cognition. However, existing automated knowledge capture techniques only populate a knowledge model with data prior to its use, after which the knowledge model is static and unchanging. In contrast, humans, including our national-security adversaries, continually learn, adapt, and create new knowledge as they make decisions and witness their effect. This artificial dichotomy between creation and use exists because the majority of automated knowledge capture techniques are based on traditional batch machine-learning and statistical algorithms. These algorithms are primarily designed to optimize the accuracy of their predictions and only secondarily, if at all, concerned with issues such as speed, memory use, or ability to be incrementally updated. Thus, when new data arrives, batch algorithms used for automated knowledge capture currently require significant recomputation, frequently from scratch, which makes them ill suited for use in dynamic, timecritical, high-consequence decision making environments. In this work we seek to explore and expand upon the capabilities of dynamic, incremental models that can adapt to an ever-changing feature space.

97 MATHEMATICS AND COMPUTING↗
DOE OSTI2024

Integrating biological knowledge for mechanistic inference in the host-associated microbiome

Advances in high-throughput technologies have enhanced our ability to describe microbial communities as they relate to human health and disease. Alongside the growth in sequencing data has come an influx of resources that synthesize knowledge surrounding microbial traits, functions, and metabolic potential with knowledge of how they may impact host pathways to influence disease phenotypes. These knowledge bases can enable the development of mechanistic explanations that may underlie correlations detected between microbial communities and disease. In this review, we survey existing resources and methodologies for the computational integration of broad classes of microbial and host knowledge. We evaluate these knowledge bases in their access methods, content, and source characteristics. We discuss challenges of the creation and utilization of knowledge bases including inconsistency of nomenclature assignment of taxa and metabolites across sources, whether the biological entities represented are rooted in ontologies or taxonomies, and how the structure and accessibility limit the diversity of applications and user types. We make this information available in a code and data repository at: https://github.com/lozuponelab/knowledge-source-mappings. Addressing these challenges will allow for the development of more effective tools for drawing from abundant knowledge to find new insights into microbial mechanisms in disease by fostering a systematic and unbiased exploration of existing information.

59 BASIC BIOLOGICAL SCIENCES↗
DOE OSTI2017

Industrial knowledge design: an approach for designing information artifacts

In this study, the authors define a new approach that addresses the challenge of efficiently designing informational artefacts for optimal knowledge acquisition, an important issue in cognitive ergonomics. Termed Industrial Knowledge Design (or InK'D), it draws from information-related (e.g. informatics) and neurosciences-related (e.g. neuroergonomics) disciplines. Although it can be used for a broad scope of communication-driven business functions, our focus as learning professionals is on conveying knowledge for purposes of training, education, and performance support. This paper discusses preliminary principles of InK'D practice that can be employed to maximise the quality and quantity of transferred knowledge through interaction design. The paper codifies tacit knowledge into explicit concepts that can be leveraged by expert and non-expert knowledge designers alike.

96 KNOWLEDGE MANAGEMENT AND PRESERVATION↗
DOE OSTI2012

Knowledge Management Initiatives Used to Maintain Regulatory Expertise in Transportation and Storage of Radioactive Materials - 12177

The U.S. Nuclear Regulatory Commission (NRC) was established in 1974 with the mission to license and regulate the civilian use of nuclear materials for commercial, industrial, academic, and medical uses in order to protect public health and safety, and the environment, and promote the common defense and security. Currently, approximately half (∼49%) of the workforce at the NRC has been with the Agency for less than six years. As part of the Agency's mission, the NRC has partial responsibility for the oversight of the transportation and storage of radioactive materials. The NRC has experienced a significant level of expertise leaving the Agency due to staff attrition. Factors that contribute to this attrition include retirement of the experienced nuclear workforce and mobility of staff within or outside the Agency. Several knowledge management (KM) initiatives have been implemented within the Agency, with one of them including the formation of a Division of Spent Fuel Storage and Transportation (SFST) KM team. The team, which was formed in the fall of 2008, facilitates capturing, transferring, and documenting regulatory knowledge for staff to effectively perform their safety oversight of transportation and storage of radioactive materials, regulated under Title 10 of the Code of Federal Regulations (10 CFR) Part 71 and Part 72. In terms of KM, the SFST goal is to share critical information among the staff to reduce the impact from staff's mobility and attrition. KM strategies in place to achieve this goal are: (1) development of communities of practice (CoP) (SFST Qualification Journal and the Packaging and Storing Radioactive Material) in the on-line NRC Knowledge Center (NKC); (2) implementation of a SFST seminar program where the seminars are recorded and placed in the Agency's repository, Agency-wide Documents Access and Management System (ADAMS); (3) meeting of technical discipline group programs to share knowledge within specialty areas; (4) development of written guidance to capture 'administrative and technical' knowledge (e.g., office instructions (OIs), generic communications (e.g., bulletins, generic letters, regulatory issue summary), standard review plans (SRPs), interim staff guidance (ISGs)); (5) use of mentoring strategies for experienced staff to train new staff members; (6) use of Microsoft SharePoint portals in capturing, transferring, and documenting knowledge for staff across the Division from Division management and administrative assistants to the project managers, inspectors, and technical reviewers; and (7) development and implementation of a Division KM Plan. A discussion and description of the successes and challenges of implementing these KM strategies at the NRC/SFST will be provided. (authors)

12 MANAGEMENT OF RADIOACTIVE AND NON-RADIOACTIVE W↗
DOE OSTI2024

An open source knowledge graph ecosystem for the life sciences

Translational research requires data at multiple scales of biological organization. Advancements in sequencing and multi-omics technologies have increased the availability of these data, but researchers face significant integration challenges. Knowledge graphs (KGs) are used to model complex phenomena, and methods exist to construct them automatically. However, tackling complex biomedical integration problems requires flexibility in the way knowledge is modeled. Moreover, existing KG construction methods provide robust tooling at the cost of fixed or limited choices among knowledge representation models. PheKnowLator (Phenotype Knowledge Translator) is a semantic ecosystem for automating the FAIR (Findable, Accessible, Interoperable, and Reusable) construction of ontologically grounded KGs with fully customizable knowledge representation. The ecosystem includes KG construction resources (e.g., data preparation APIs), analysis tools (e.g., SPARQL endpoint resources and abstraction algorithms), and benchmarks (e.g., prebuilt KGs). We evaluated the ecosystem by systematically comparing it to existing open-source KG construction methods and by analyzing its computational performance when used to construct 12 different large-scale KGs. With flexible knowledge representation, PheKnowLator enables fully customizable KGs without compromising performance or usability.

96 KNOWLEDGE MANAGEMENT AND PRESERVATION↗
DOE OSTI2016

Knowledge represented using RDF semantic network in the concept of semantic web

The RDF(S) model has been declared as the basic model to capture knowledge of the semantic web. It provides a common and flexible way to decompose composed knowledge to elementary statements, which can be represented by RDF triples or by RDF graph vectors. From the logical point of view, elements of knowledge can be expressed using at most binary predicates, which can be converted to RDF-triples or graph vectors. However, it is not able to capture implicit knowledge representable by logical formulas. This contribution shows how existing approaches (semantic networks and clausal form logic) can be combined together with RDF to obtain RDF-compatible system with ability to represent implicit knowledge and inference over knowledge base.

97 MATHEMATICS AND COMPUTING↗
DOE OSTI2014

Data structures and apparatuses for representing knowledge

Data structures and apparatuses to represent knowledge are disclosed. The processes can comprise labeling elements in a knowledge signature according to concepts in an ontology and populating the elements with confidence values. The data structures can comprise knowledge signatures stored on computer-readable media. The knowledge signatures comprise a matrix structure having elements labeled according to concepts in an ontology, wherein the value of the element represents a confidence that the concept is present in an information space. The apparatus can comprise a knowledge representation unit having at least one ontology stored on a computer-readable medium, at least one data-receiving device, and a processor configured to generate knowledge signatures by comparing datasets obtained by the data-receiving devices to the ontologies.

96 KNOWLEDGE MANAGEMENT AND PRESERVATION↗
DOE OSTI2019

Understanding the Awareness, Knowledge and Perceptions of Interventional Radiology Amongst Undergraduates in the UK

Introduction: The role of interventional radiology (IR) in health care is rapidly expanding in the United Kingdom (UK). However, the presence of IR in the current undergraduate curriculum is lacking. Purpose: This study investigates the awareness, knowledge and perceptions of IR in undergraduates through the clinical years of medical school to suggest future interventions. Methods: A total of 360 questionnaires, designed to test undergraduates’ knowledge of, and exposure to, IR were distributed over a 14-day period in a UK medical institution. Results: Of the 312 respondents (86.7%), the majority had never formally shadowed a radiologist (65.4%) or encountered teaching from an interventional radiologist (54.5%). Most students (88.5%) felt their knowledge of IR was lower than other specialties. Students’ knowledge of IR procedures did not statistically increase through the clinical years. Students were most cognisant of vascular procedures and least aware of IR’s role in oncology. Only 10.9% would consider a career in IR, with 39.7% citing the lack of knowledge and 18.6% citing patient contact as the top reasons for this. Conclusion: Current students have poor exposure to IR through the undergraduate curriculum. Consequently, there is no increase in knowledge of IR clinical practice through the clinical years. Multi-level interventions, incorporating universities and radiological societies are required to increase undergraduate awareness and promote IR as a career. Level of Evidence: Level 3, Local non-random sample.

62 RADIOLOGY AND NUCLEAR MEDICINE↗
DOE OSTI2019

Impact of a Low-Intensity Resource Referral Intervention on Patients’ Knowledge, Beliefs, and Use of Community Resources: Results from the CommunityRx Trial

Background: Connecting patients to community-based resources is now a cornerstone of modern healthcare that supports self-management of health. The mechanisms that connect resource information to behavior change, however, remain poorly understood. Objective: To evaluate the impact of CommunityRx, an automated, low-intensity resource referral intervention, on patients' knowledge, beliefs, and use of community resources. Design: Real-world controlled clinical trial at an urban academic medical center in 2015-2016; participants were assigned by alternating week to receive the CommunityRx intervention or usual care. Surveys were administered at baseline, 1 week, 1 month, and 3 months. Participants: Publicly insured adults, ages 45-74 years. Intervention: CommunityRx generated an automated, personalized list of resources, known as HealtheRx, near each participant's home using condition-specific, evidence-based algorithms. Algorithms used patient demographic and health characteristics documented in the electronic health record to identify relevant resources from a comprehensive, regularly updated database of health-related resources in the study area. Main Measures: Using intent-to-treat analysis, we examined the impact of HealtheRx referrals on (1) knowledge of the most commonly referred resource types, including healthy eating classes, individual counseling, mortgage assistance, smoking cessation, stress management, and weight loss classes or groups, and (2) beliefs about having resources in the community to manage health. Key Results: In a real-world controlled trial of 374 adults, intervention recipients improved knowledge (AOR = 2.15; 95% CI, 1.29-3.58) and beliefs (AOR = 1.68; 95% CI, 1.07-2.64) about common resources in the community to manage health, specifically gaining knowledge about smoking cessation (AOR = 2.76; 95% CI, 1.07-7.12) and weight loss resources (AOR = 2.26; 95% CI 1.05-4.84). Positive changes in both knowledge and beliefs about community resources were associated with higher resource use (P = 0.02). Conclusions: In a middle-age and older population with high morbidity, a low-intensity health IT intervention to deliver resource referrals promoted behavior change by increasing knowledge and positive beliefs about community resources for self-management of health. NIH Trial Registry: NCT02435511

60 APPLIED LIFE SCIENCES↗
DOE OSTI2023

Towards Geospatial Knowledge Graph Infused Neuro-Symbolic AI for Remote Sensing Scene Understanding

Deep learning has proven its effectiveness in numerous tasks for remote sensing scene understanding. However there is an increasing interest to explore fusion of domain-specific background information to the deep neural network to further improve its performance. Remote sensing researchers are also working towards developing models that generalize and adapt to multiple applications. Generalization challenges coupled with the scarcity of large corpora of high-quality noise-free labelled data, have together fueled an interest for leveraging background information. Knowledge graphs serve as excellent choice to represent domain-specific information in a structured, standardized and extensible manner. Integrating symbolic knowledge representations in the form of Knowledge Graph Embedding (KGE) to perform neuro-symbolic reasoning is an emerging research direction promising significant impacts. This vision paper seeks to position ideas and provoke early thoughts toward advancing neuro-symbolic artificial intelligence in the context of geospatial challenges. Specifically, it conceptualizes and elaborates on an architecture for infusing geospatial knowledge from knowledge graph in a deep neural network pipeline. As guiding case studies - land-use land-cover classification, object detection and instance segmentation can benefit from infusing spatio-contextual information with remote sensing imagery. The discussion further reflects on and articulates the challenges and explainable AI opportunities anticipated when scaling and maintaining large-scale geospatial knowledge graphs.

Potnis, Abhishek↗
DOE OSTI2014

WE-A-BRD-01: Innovation in Radiation Therapy Planning I: Knowledge Guided Treatment Planning

Intensity modulated radiation therapy (IMRT) and Volumetric Modulated Arc Therapy (VMAT) offer the capability of normal tissues and organs sparing. However, the exact amount of sparing is often unknown until the plan is complete. This lack of prior guidance has led to the iterative, trial and-error approach in current planning practice. Even with this effort the search for patient-specific optimal organ sparing is still strongly influenced by planner's experience. While experience generally helps in maximizing the dosimetric advantages of IMRT/VMAT, there have been several reports showing unnecessarily high degree of plan quality variability at individual institutions and amongst different institutions, even with a large amount of experience and the best available tools. Further, when physician and physicist evaluate a plan, the dosimetric quality of the plan is often compared with a standard protocol that ignores individual patient anatomy and tumor characteristic variations. In recent years, developments of knowledge models for clinical IMRT/VMAT planning guidance have shown promising clinical potentials. These knowledge models extract past expert clinical experience into mathematical models that predict dose sparing references at patient-specific level. For physicians and planners, these references provide objective values that reflect best achievable dosimetric constraints. For quality assurance, applying patient-specific dosimetry requirements will enable more quantitative and objective assessment of protocol compliance for complex IMRT planning. Learning Objectives: Modeling and representation of knowledge for knowledge-guided treatment planning. Demonstrations of knowledge-guided treatment planning with a few clinical caanatomical sites. Validation and evaluation of knowledge models for cost and quality effective standardization of plan optimization.

60 APPLIED LIFE SCIENCES↗
DOE OSTI2015

SU-E-P-43: A Knowledge Based Approach to Guidelines for Software Safety

Purpose: In the fall of 2012, a survey was distributed to medical physicists across Canada. The survey asked the respondents to comment on various aspects of software development and use in their clinic. The survey revealed that most centers employ locally produced (in-house) software of some kind. The respondents also indicated an interest in having software guidelines, but cautioned that the realities of cancer clinics include variations, that preclude a simple solution. Traditional guidelines typically involve periodically repeating a set of prescribed tests with defined tolerance limits. However, applying a similar formula to software is problematic since it assumes that the users have a perfect knowledge of how and when to apply the software and that if the software operates correctly under one set of conditions it will operate correctly under all conditions Methods: In the approach presented here the personnel involved with the software are included as an integral part of the system. Activities performed to improve the safety of the software are done with both software and people in mind. A learning oriented approach is taken, following the premise that the best approach to safety is increasing the understanding of those associated with the use or development of the software. Results: The software guidance document is organized by areas of knowledge related to use and development of software. The categories include: knowledge of the underlying algorithm and its limitations; knowledge of the operation of the software, such as input values, parameters, error messages, and interpretation of output; and knowledge of the environment for the software including both data and users. Conclusion: We propose a new approach to developing guidelines which is based on acquiring knowledge-rather than performing tests. The ultimate goal is to provide robust software guidelines which will be practical and effective.

60 APPLIED LIFE SCIENCES↗
DOE OSTI2020

Delivering Contextual Knowledge and Critical Skills of Disruptive Technologies through Problem-Based Learning in Research Experiences for Undergraduates Setting

The recent development in transportation, such as energy-efficient and autonomous vehicles, defines a condition for the students in transportation engineering. Students in the field of transportation engineering should be ready upon their graduation with new knowledge and skills that are compatible with the need of the industry and sustainable engineering practices.During summers of 2018 and 2019, we developed and implemented an eight-week program to increase the knowledge and skills of students coming from multidisciplinary fields related to autonomous vehicles. Problem of “How much will platooning reduce fuel consumption and emissions per vehicle mile traveled?” was instrumentalized in subsequent activities to introduce the comprehensive knowledge structure of autonomous vehicles.The engineering concept of reducing the cost and sustainability was embedded in the leading research question that helped us to develop and implement activities on an overall knowledge structure in autonomous vehicles. The goal of using problem-based learning activities was not to encourage the students to focus on reaching the solution merely. We aimed to introduce the multidisciplinary knowledge and critical skills aspects of learning about disruptive technologies.In this paper, we will discuss how a multidisciplinary research approach was incorporated into a problem-based learning activity. The students were introduced the subjects related to math, physics, computer science, and biology as the integration of the knowledge structure of autonomous vehicles. We will also present the results on students’ use of critical skills such as machine learning and computer programming.

Comert, Gurcan↗
DOE OSTI2018

How Knowledge Sharing and Employee Engagement Enable Workplace Innovation - 18406

Reportedly, over 50% and in some industries up to 80% of the corporate knowledge is embedded and synthesized in peoples' heads, when people quit or retire, the knowledge they possess goes with them. The challenge and opportunity is to enable knowledge sharing while the employee is still with their organization. There are numerous articles, essays and studies about the importance of employee engagement but very few studies have looked at its effect on knowledge sharing. This paper identifies the issue and offers ideas on how to increase organizational knowledge sharing by increasing trust and engagement among employees. (authors)

96 KNOWLEDGE MANAGEMENT AND PRESERVATION↗
DOE OSTI2015

WE-F-BRB-01: The Power of Ontologies and Standardized Terminologies for Capturing Clinical Knowledge

Advancements in informatics in radiotherapy are opening up opportunities to improve our ability to assess treatment plans. Models on individualizing patient dose constraints from prior patient data and shape relationships have been extensively researched and are now making their way into commercial products. New developments in knowledge based treatment planning involve understanding the impact of the radiation dosimetry on the patient. Akin to radiobiology models that have driven intensity modulated radiotherapy optimization, toxicity and outcome predictions based on treatment plans and prior patient experiences may be the next step in knowledge based planning. In order to realize these predictions, it is necessary to understand how the clinical information can be captured, structured and organized with ontologies and databases designed for recall. Large databases containing radiation dosimetry and outcomes present the opportunity to evaluate treatment plans against predictions of toxicity and disease response. Such evaluations can be based on dose volume histogram or even the full 3-dimensional dose distribution and its relation to the critical anatomy. This session will provide an understanding of ontologies and standard terminologies used to capture clinical knowledge into structured databases; How data can be organized and accessed to utilize the knowledge in planning; and examples of research and clinical efforts to incorporate that clinical knowledge into planning for improved care for our patients. Learning Objectives: Understand the role of standard terminologies, ontologies and data organization in oncology Understand methods to capture clinical toxicity and outcomes in a clinical setting Understand opportunities to learn from clinical data and its application to treatment planning Todd McNutt receives funding from Philips, Elekta and Toshiba for some of the work presented.

60 APPLIED LIFE SCIENCES↗
DOE OSTI2018

An Open-Access Nuclear Knowledge and Innovation Toolkit to Make Use of Nuclear World and Increase Collaboration

Nuclear engineering began as an urgent weapons development program in the early 1940s, involving work in enrichment, reactor design, shielding design, and isotope production. This work led to investigations of peaceful uses of nuclear technology, including nuclear power production and applications of radiation. Such peaceful technologies, often derived from experience gained through the weapons program, often maintained some level or attitude of secrecy. As the field continued to develop, that secrecy led to different specializations developing with different sets of terminology and methods of computation. For example, radiation safety used buildup and shielding factors while reactor designers use diffusivity and cross sections. Impressive amounts of work went into theory and application development in each sub-field over the next few decades, with much of the work left without adequate documentation or with important documentation made only within the organization. This situation has led to a loss of knowledge and experience, a lack of collaboration across nuclear sub-fields, and immense amounts of time and effort spent on redundant work. This paper proposes an open-access system that combines preserving and passing on the knowledge in all nuclear sub-fields with tools to make that knowledge useful, referred to as the Nuclear Knowledge and Innovation Toolkit (NuKIT). Knowledge would be captured in user-entered and expert-verified databases of reactors, applications of radiation, isotope production methods, and other pertinent nuclear information complete with technical information and tags that can be used to organize and investigate the data. Tools include community tools like forums and the ability to create collaborative projects; visualization and presentation tools; and an online programming system that allows code sharing, collaborative editing, database manipulation, and integration with all other tools. Finally, NuKIT is envisioned to include commercialization tools to allow freelance work and to compensate data entry/moderation work to help encourage participation. Eventually, integration with industry-standard tools like MCNP, SCALE, etc. is expected. This paper will present some proposed work in the context of its use for isotopes and radiation application, as well as possible work to be done in the context of the Combined Materials Experimental Toolkit (CoMET) being developed by the Nuclear Science User Facilities (NSUF) program. It should be noted that any work done towards this system, by any group, will advance the full system. It should also be noted that similar work previously done can be integrated into NuKIT.

22 GENERAL STUDIES OF NUCLEAR REACTORS↗
DOE OSTI2021

Introducing PRIMRE's MRE Software Knowledge Hub (February 2021)

This paper focuses on the role of the Marine Renewable Energy (MRE) Software Knowledge Hub on the Portal and Repository for Information on Marine Renewable Energy (PRIMRE). The MRE Software Knowledge Hub provides online services for MRE software users and developers, and seeks to develop assessments and recommendations for improving MRE software in the future. Online software discovery platforms, known as the Code Hub and the Code Catalog, are provided. The Code Hub is a collection of open-source MRE software that includes a landing page with search functionality, linked to files hosted on the MRE Code Hub GitHub organization. The Code Catalog is a searchable online platform for discovery of useful (open-source or commercial) software packages, tools, codes, and other software products. To gather information about the existing MRE software landscape, a software survey is being performed, the preliminary results of which are presented herein. Initially, the data collected in the MRE software survey will be used to populate the MRE Software knowledge hub on PRIMRE, and future work will use data from the survey to perform a gap analysis and develop a vision for future software development. Additionally, as one of PRIMRE's roles is to support development of MRE software within project partners, a silo of knowledge relating to best practices has been gathered. An early draft of new guidance developed from this knowledge is presented.

gap analysis↗
DOE OSTI2015

Knowledge management information tool Web analytics - 15182

The Knowledge Management Information Tool (KM-IT) is a web-based [01] system developed to maintain and preserve the Department of Energy's (DOE's) D and D knowledge base. The system was developed by Florida International University's Applied Research Center (FIU-ARC) with the support of the D and D community including the DOE Office of Environmental Management, and with the active collaboration and support of the DOE's Energy Facility Contractors Group (EFCOG). The KM-IT system is a D and D community driven system tailored to serve the technical issues faced by the D and D workforce across the DOE Complex. The D and D KM-IT is an interactive web-based system operational and available for free access at www.dndkm.org. [02] The D and D KM-IT is currently composed of the following tailored D and D modules: Web Crawler, Hotline, Technology, Document Library (including Hanford's and Savannah River Sites' ALARA Center Reports), Specialist Directory, Lessons Learned, Best Practices, Video/Picture Library, Vendors, Collaboration Tools, Training, and Mobile Systems. The Web Crawler dynamically searches through the D and D KM-IT repository as well as the web and displays search results based on the search criteria. The Hotline allows registered users to post questions/problems related to D and D and to receive solutions from a subject-matter specialist. The Technology module serves as repository of D and D technologies and contains technology/ demonstration fact sheets and vendor information. D and D community members can add Lessons Learned, Best Practices, Documents, and Pictures/Videos to the D and D KM-IT repository, after a formal approval process. The Vendor module provides a directory of commercial vendors who provide D and D related technologies, supplies, and services. D and D KM-IT makes excellent use of the knowledge that exists within the D and D community by allowing D and D project managers around the DOE complex to collaborate by sharing innovative ideas, past experiences, and practices and by maintaining a directory of subject matter specialists. The mobile version of the KM-IT can be accessed from m.dndkm.org [03] and currently has six active modules: Vendor, Technology, Picture/Video Library, Hotline, Lessons Learned and Specialist Directory. Web analytics is a key tool being implemented by the D and D KM-IT project team in an effort to enhance the system to better meet users' needs. The D and D KM-IT project team incorporates web analytics as part of its operational elements to analyze information and key data points on how the system is being used. Web analytics is the measurement, collection, analysis and reporting of internet data for the purposes of understanding and optimizing web usage. The use of web analytics retains or attracts D and D community members to access and share knowledge through virtual collaboration on the KM-IT platform. D and D KM-IT web analytics measures details on the overall usage of the system without tracking personal information or specific user behavior: how many users visited the application, how many of those users were unique visitors, how visitors come to the system (i.e., by following a link to the system or by using the web site URL via bookmark or directly typing the address), what keywords were used to perform searches with the search engine, how long the average user stayed on a given screen or on the entire system and what links were clicked on. This information is used to identify which areas of the system are more popular than the others and provides information that can be used to streamline the application for a better user experience. (authors)

96 KNOWLEDGE MANAGEMENT AND PRESERVATION↗