Search NASA⌕ Search

SEARCH · Search NASA

Results for “VERBAL COMMUNICATION”

Search indexed NASA NTRS and DOE OSTI research on propulsion, heat transfer, battery materials and energy systems. Follow report and document links to the original sources.

Quote a phrase for an exact phrase match. Source license links do not imply unrestricted reuse.

At least 73 records · Page 4
All sourcesNASA NTRSDOE OSTI
NASA NTRS2018

Marrying Social Media Approaches and Space Flight Control: Eight Years at SpaceOps

Three previous SpaceOps papers [1-3] - published in 2010, 2012 (honored by the Conference as a "Best Paper"), and 2014 - have discussed paths to using social media concepts and techniques to enhance space flight controller effectiveness by a) reducing clutter of nonverbal communications (e.g., visual flow with minimal headers and shared content instead of multiple copies), b) moving some voice communication to non-verbal transmission (virtually eliminating "say again" requests because non-verbal comm can be re-read), thus making remaining voice comm easier to focus on, and c) reducing short-term and long-term flight stress on flight control personnel. This paper shows how Marshall Space Flight Center's (MSFC) ISS Payload Operations Integration Center (POIC) is realizing the above goals via the Communications Dashboard (CommDash) software suite deployed in 2017 (including enhancements to the Console Log Tool (CoLT) discussed in earlier papers). Two larger-scope benefits spawned by CommDash evolution are also chronicled: a) emergence of an Agile Software Development (ASD) process adapted to the not-always-nimble environment of government projects, and b) the sprouting of a Human Factors Engineering (HF or HFE) community of practice within MSFC's Payload and Mission Operations Division (PMOD).

Scott, David W.↗
NASA NTRS2018

Trusted Communication: Utilizing Speech Communication to Enhance Human-Machine Teaming Success

An area of increasing interest for the next generation of aircraft is autonomy and the integration of increasingly autonomous systems into the national airspace. Such an integration requires humans to work closely with autonomous systems, forming teams. Our hypothesis is that a team composed of both humans and autonomous systems will operate better than either entity alone. We have existing procedures for certifying pilots to operate in the national airspace and are currently working on methods for validating the function of autonomous systems, however we have no method in place for assessing the interaction of these two disparate systems. Communication is one avenue. This paper will examine the use of language as a metric for ascertaining human-machine teaming effectiveness. A proof-of-concept of the application of two communication-based analysis techniques, Linguistic Inquiry and Word Count (LIWC) and Latent Semantic Analysis (LSA), for the prediction of success in human/chatbot teaming was conducted. By running these analyses over data from the 2014 and 2015 Loebner Prize competitions of human/chatbot teaming, numerical scores were obtained that can be associated with scores provided by human judges during the competition. Correlating their LIWC and LSA data with the scores provided by the judges, and using linear regression over this correlation, formulae were obtained that predict the score of human/chatbot interaction. These formulae were tested over the 2013 Loebner Prize transcripts, determining that, though there was strong correlation between predicted and actual scores, the predictive success of this method was not strong. However, with specialized topic spaces and lexica, as well as larger data sets, the predictive power of these metrics will improve. Given the importance of providing metrics for human-machine system team success and given the promise shown by the communication-basedLIWCand LSAmethods, continuing research in this area is necessary. After examining the potential for using communication and spoken language as a metric for the success of human/autonomous system teaming, this paper then examines aspects inherent to communication systems that may contribute to unreliability and reduced trust. Modern natural language processing tools rely on deep learning algorithms to create language rules that produce accurate results, but these rules are uninterpretable. The resulting blackbox system lacks transparency necessary for full validation and complete trust. Additionally, speech-based interfaces pose other difficulties to developing coordinated teamwork between humans and autonomous systems. Human communication is infrequently limited to speech only, instead usually relying on a combination of verbal, gestural, and general body language communication. Reducing an analysis of team effectiveness to a study of spoken language alone is problematic as it leaves these other equally important forms of communication out. This paper will examine these problems and the general deficiencies in speech-based metrics for human-machine teaming.

E L Meszaros↗
NASA NTRS1997

A Succinct Naming Convention for Lengthy Hexadecimal Numbers

Engineers, computer scientists, mathematicians and others must often deal with lengthy hexadecimal numbers. As memory requirements for software increase, the associated memory address space for systems necessitates the use of longer and longer strings of hexadecimal characters to describe a given number. For example, the address space of some digital signal processors (DSP's) now ranges in the billions of words, requiring eight hexadecimal characters for many of the addresses. This technical memorandum proposes a simple grouping scheme for more clearly representing lengthy hexadecimal numbers in written material, as well as a "code" for naming and more quickly verbalizing such numbers. This should facilitate communications among colleagues in engineering and related fields, and aid in comprehension and temporary memorization of important hexadecimal numbers during design work.

Grant, Michael S.↗
NASA NTRS1972

Measurement of operator workload in an information processing task

This was an experimental study to develop an improved methodology for measuring workload in an information processing task and to assess the effects of shift length and communication density (rate of information flow) on the ability to process and classify verbal messages. Each of twelve subjects was exposed to combinations of three shift lengths and two communication densities in a counterbalanced, repeated measurements experimental design. Results indicated no systematic variation in task performance measures or in other dependent measures as a function of shift length or communication density. This is attributed to the absence of a secondary loading task, an insufficiently taxing work schedule, and the lack of psychological stress. Subjective magnitude estimates of workload showed fatigue (and to a lesser degree, tension) to be a power function of shift length. Estimates of task difficulty and fatigue were initially lower but increased more sharply over time under low density than under high density conditions. An interpretation of findings and recommedations for furture research are included. This research has major implications to human workload problems in information processing of air traffic control verbal data.

Jenney, L. L.↗
NASA NTRSDate not supplied

A Natural Language Understanding Approach for Digitizing Aircraft Ground Taxi Instructions

Recent Advancements in spoken language processing technologies have enabled the development of reliable automation tools to assist air traffic control (ATC) operations. These advancements present a unique opportunity to strategically implement digital taxi instructions for aircraft movement on the ground. Digital taxi instructions issue taxiing procedures to pilots as textual or graphical instructions. There are several benefits of digital instructions, including a reduction in radio congestion, elimination of communication errors, and improved aircraft monitoring capabilities. Natural language understanding (NLU) models can extract digital taxi instructions from verbal instructions issued by air traffic controllers. This capability enables the implementation of a digital taxi communication framework with minimal changes to the existing air traffic controller operational environment. We explore a novel application for NLU: automatically generating digital taxi instructions from air traffic controller speech. We describe the development of an annotation scheme to represent (aircraft) ground traffic communications in the US National Airspace System (NAS).Our annotation scheme uses intent classification and slot filling to extract taxi instructions, enabling NLU models to leverage syntactic information. Several neural network models were trained to categorize the controller’s intent and label information relevant to his or her intent.Our research demonstrates that it is feasible to use NLU to automatically generate digitaltaxi instructions, suggesting that it is a powerful tool for the implementation of digital taxi communications.

Hillel Steinmetz↗
NASA NTRS2005

Evaluation of NASA Data Products for RPO Applications

This presentation summarizes preliminary investigations at SSC by NASA's ASD in Air Quality including decision support tools, partner plans, working groups, and committees. An overview of follow-on short-term and long-term objectives is also provided. A table of potential NASA sensors for use with air quality applications is included, along with specifications for MODIS 04 and 06 products. This presentation was originally given by Rich Piorot of the Vermont Department of Environmental Conservation - Air Quality as part of a round-table discussion during "Exploring Collaborative Opportunities in Air Quality Monitoring, Modelling and Communication Workshop" in Boulder, CO, on March 21-22, 2005; verbal consent for this presentation to be provided to Mr. Piorot was given by the NASA SSC ASD Air Quality Program Manager on March 14, 2005.

Frisbie, Troy↗
NASA NTRS1993

Navigational demands of low-level helicopter flight

The present study was designed to assess the verbal references to map, terrain, direction, and position, that navigators and pilots communicate during a simulated low-level flight. Two-person crews were asked to communicate normally while negotiating six short flight missions that varied widely in regard to map-terrain characteristics. Half of the crews performed the exercises with fixed, north-up maps and the other half used movable maps that were adjusted to maintain a track-up correspondence to the flight route. An analysis was performed to compare differences in crew communication patterns between map orientations, characteristics, and navigation tasks. The results showed differences in the frequency of communication across categories for map characteristics but not for map orientations or tasks. A difference in the proportion of communications between pilot and navigator occurred when crew were lost. Pilots communicated more than navigators when crews were lost and the reverse was true when crews were not lost. The results support and extend findings from a distance error performance analysis performed on the same flight missions.

Delzell, Susanne↗
NASA NTRS2015

Measured Response for UAS Integration into the National Airspace System

The measured response (MR) is the response time of aircraft to Air Traffic Controller (ATCo) commands and clearances. The overall MR can be broken up into several components, including the pilot verbal latencies (MR1), the time between the end of an ATCo clearance and the beginning of the pilots read back, and the execution initiation latency (MR2), the time between the end of the ATCos clearance and when the pilot begins to execute a maneuver. The MR is a crucial concern for the integration of Unmanned Aircraft Systems (UAS) into the National Airspace System (NAS) due to potentially greater latencies stemming from remote pilot communication and command execution. As a result, it is important to quantify what latencies in verbal responding and command execution are acceptable for safe and efficient operations in the NAS. The present studies begin to address these issues in a series of four simulations supported by the UAS Integration into the NAS program.

UAS in the NAS↗
NASA NTRS2001

Flight Deck Data Link Displays: An Evaluation of Textual and Graphical Implementations

In Experiment 1, 16 pilots participated in a part-task simulation study that evaluated pilot data link communication for short and long message types and for two textual formats. No differences were found between the two textual formats when evaluating data link transaction times and pilot performance on a secondary task. Pilots initiated flight changes more quickly with the T-Scan format, where location of clearance information roughly corresponded to the cockpit instrument layout. Longer messages were less problematic than two short messages sent in close succession as pilots required more verbal clarification for closely spaced messages. 24 pilots participated in a second experiment that evaluated pilot communication performance for textual data link, two implementations of graphical data link, and a combined graphical and textual information modality. The two modalities incorporating text resulted in significantly faster transaction times and better performance on the secondary task than the two graphical-only implementations. The interval between messages was also more systematically varied in Experiment 2, and a short interval between messages significantly increased the access time for the second message. This delay in access was long enough to increase significantly the total transaction time of the second message, and this effect was exaggerated for the graphical-only implementations. Time to view the message before acknowledgement and time to initiate flight changes were not affected by the interval manipulation, This suggests that pilots adopt a sequential message handling strategy, and presenting messages closely in succession may present operational problems in a data link Air Traffic Control (ATC) environment. The results of this study also indicate that the perceived importance of message content is currently a crucial element in pilot data link communication.

McGann, Alison↗
NASA NTRS1991

Communication variations and aircrew performance

The relationship between communication variations and aircrew performance (high-error vs low-error performances) was investigated by analyzing the coded verbal transcripts derived from the videotape records of 18 two-person air transport crews who participated in a high-fidelity, full-mission flight simulation. The flight scenario included a task which involved abnormal operations and required the coordinated efforts of all crew members. It was found that the best-performing crews were characterized by nearly identical patterns of communication, whereas the midrange and poorer performing crews showed a great deal of heterogeneity in their speech patterns. Although some specific speech sequences can be interpreted as being more or less facilitative to the crew-coordination process, predictability appears to be the key ingredient for enhancing crew performance. Crews communicating in highly standard (hence predictable) ways were better able to coordinate their task, whereas crews characterized by multiple, nonstandard communication profiles were less effective in their performance.

Kanki, Barbara G.↗
NASA NTRS1989

Communication indices of crew coordination

The relationship between communication patterns and performance in 10 two-person flightcrews is explored with the aim of identifying speech variations which differentiate low- and high-error full mission simulator flights. Verbal data, transcribed from the videotaped performances, are treated as interactive sequences of speech events in which statements spoken by one crewmember are considered within the context of the other crewmember's prior and subsequent speech. Specific speech patterns characterized each crew, but the overriding findings included: a) marked homogeneity of patterns characterizing low-error crews, interpreted as the adoption of a standard form of communicating, and b) heterogeneity of patterns characterizing high-error crews, interpreted as the relative absence of a conventionalized form. Because conventions are regularities which confirm the expectations of those involved, predictability of crewmember behavior should be greater when standard conventions are followed. We conclude that such a practice can facilitate the coordination process and enhance crew performance.

Aerospace Medicine↗
NASA NTRSDate not supplied

Analyzing Natural Language Context in Human-Machine Teaming using Supervised Machine Learning

Building a foundation for trustworthiness and trust verification in multi-asset teaming is the research challenge of Autonomy Teaming and TRAjectories for Complex Trusted Operational Reliability (ATTRACTOR). The Design Reference Mission (DRM) for ATTRACTOR is a search and rescue mission objective governed by a multi-member team consisting of human and machine operators. A crucial component to the effort is the communication between humans and autonomous agents throughout both planning and execution stages of the mission. Intuitive communication methods and modalities are posited as critical enablers for certifying trust and trustworthiness. This paper reports on the data collection and analysis conducted in support of the Human Informed Natural-language GANs Evaluation (HINGE)project to attain explainable and trusted communication between human-machine assets. Two identically curated image description datasets were acquired for HINGE, both consisting of two unique input modalities (typed vs. verbal) and retrieved in two distinct contexts (general vs. specific). The gathered datasets were assessed and compared using Parts-of-Speech (POS)features, sentence similarity metrics, and linguistic analysis. Then, the datasets were modeled and tested separately and in combination with one another using machine learning algorithms. The comparison and testing results reveal a superior dataset, by which a preferred context and input is understood, for generating image representations of missing persons using a Generative Adversarial Network (GAN).

Bryan A Barrows↗
NASA NTRS1991

Microcoding of communications in accident investigation - Crew coordination in United 811 and United 232

Two recent airline accidents that underscored the value of cockpit resource management (CRM) to line operations, especially under stressful, high workload conditions are reviewed. An analysis of the verbal behavior of each crew was conducted to explore how catastrophic events impact upon the dynamics of crew interaction. In both cases the Captain stated that training in CRM contributed significantly to the overall effectiveness of the crews.

Predmore, Steven C.↗
NASA NTRS1998

Two memories for geographical slant: separation and interdependence of action and awareness

The present study extended previous findings of geographical slant perception, in which verbal judgments of the incline of hills were greatly overestimated but motoric (haptic) adjustments were much more accurate. In judging slant from memory following a brief or extended time delay, subjects' verbal judgments were greater than those given when viewing hills. Motoric estimates differed depending on the length of the delay and place of response. With a short delay, motoric adjustments made in the proximity of the hill did not differ from those evoked during perception. When given a longer delay or when taken away from the hill, subjects' motoric responses increased along with the increase in verbal reports. These results suggest two different memorial influences on action. With a short delay at the hill, memory for visual guidance is separate from the explicit memory informing the conscious response. With short or long delays away from the hill, short-term visual guidance memory no longer persists, and both motor and verbal responses are driven by an explicit representation. These results support recent research involving visual guidance from memory, where actions become influenced by conscious awareness, and provide evidence for communication between the "what" and "how" visual processing systems.

NASA Discipline Space Human Factors↗
NASA NTRS2006

Multiuser Collaboration with Networked Mobile Devices

In this paper we describe a multiuser collaboration infrastructure that enables multiple mission scientists to remotely and collaboratively interact with visualization and planning software, using wireless networked personal digital assistants(PDAs) and other mobile devices. During ground operations of planetary rover and lander missions, scientists need to meet daily to review downlinked data and plan science activities. For example, scientists use the Science Activity Planner (SAP) in the Mars Exploration Rover (MER) mission to visualize downlinked data and plan rover activities during the science meetings [1]. Computer displays are projected onto large screens in the meeting room to enable the scientists to view and discuss downlinked images and data displayed by SAP and other software applications. However, only one person can interact with the software applications because input to the computer is limited to a single mouse and keyboard. As a result, the scientists have to verbally express their intentions, such as selecting a target at a particular location on the Mars terrain image, to that person in order to interact with the applications. This constrains communication and limits the returns of science planning. Furthermore, ground operations for Mars missions are fundamentally constrained by the short turnaround time for science and engineering teams to process and analyze data, plan the next uplink, generate command sequences, and transmit the uplink to the vehicle [2]. Therefore, improving ground operations is crucial to the success of Mars missions. The multiuser collaboration infrastructure enables users to control software applications remotely and collaboratively using mobile devices. The infrastructure includes (1) human-computer interaction techniques to provide natural, fast, and accurate inputs, (2) a communications protocol to ensure reliable and efficient coordination of the input devices and host computers, (3) an application-independent middleware that maintains the states, sessions, and interactions of individual users of the software applications, (4) an application programming interface to enable tight integration of applications and the middleware. The infrastructure is able to support any software applications running under the Windows or Unix platforms. The resulting technologies not only are applicable to NASA mission operations, but also useful in other situations such as design reviews, brainstorming sessions, and business meetings, as they can benefit from having the participants concurrently interact with the software applications (e.g., presentation applications and CAD design tools) to illustrate their ideas and provide inputs.

ground operations↗
NASA NTRS2007

Automating CapCom Using Mobile Agents and Robotic Assistants

Mobile Agents (MA) is an advanced Extra-Vehicular Activity (EVA) communications and computing system to increase astronaut self-reliance and safety, reducing dependence on continuous monitoring and advising from mission control on Earth. MA is voice controlled and provides information verbally to the astronauts through programs called "personal agents." The system partly automates the role of CapCom in Apollo-including monitoring and managing navigation, scheduling, equipment deployment, telemetry, health tracking, and scientific data collection. Data are stored automatically in a shared database in the habitat/vehicle and mirrored to a site accessible by a remote science team. The program has been developed iteratively in authentic work contexts, including six years of ethnographic observation of field geology. Analog field experiments in Utah enabled empirically discovering requirements and testing alternative technologies and protocols. We report on the 2004 system configuration, experiments, and results, in which an EVA robotic assistant (ERA) followed geologists approximately 150 m through a winding, narrow canyon. On voice command, the ERA took photographs and panoramas and was directed to serve as a relay on the wireless network.

Clancey, William J.↗
NASA NTRS2005

Automating CapCom Using Mobile Agents and Robotic Assistants

We have developed and tested an advanced EVA communications and computing system to increase astronaut self-reliance and safety, reducing dependence on continuous monitoring and advising from mission control on Earth. This system, called Mobile Agents (MA), is voice controlled and provides information verbally to the astronauts through programs called personal agents. The system partly automates the role of CapCom in Apollo-including monitoring and managing EVA navigation, scheduling, equipment deployment, telemetry, health tracking, and scientific data collection. EVA data are stored automatically in a shared database in the habitat/vehicle and mirrored to a site accessible by a remote science team. The program has been developed iteratively in the context of use, including six years of ethnographic observation of field geology. Our approach is to develop automation that supports the human work practices, allowing people to do what they do well, and to work in ways they are most familiar. Field experiments in Utah have enabled empirically discovering requirements and testing alternative technologies and protocols. This paper reports on the 2004 system configuration, experiments, and results, in which an EVA robotic assistant (ERA) followed geologists approximately 150 m through a winding, narrow canyon. On voice command, the ERA took photographs and panoramas and was directed to move and wait in various locations to serve as a relay on the wireless network. The MA system is applicable to many space work situations that involve creating and navigating from maps (including configuring equipment for local topology), interacting with piloted and unpiloted rovers, adapting to environmental conditions, and remote team collaboration involving people and robots.

Clancey, William J.↗
NASA NTRS1990

SHAPA: An interactive software tool for protocol analysis applied to aircrew communications and workload

As modern transport environments become increasingly complex, issues such as crew communication, interaction with automation, and workload management have become crucial. Much research is being focused on holistic aspects of social and cognitive behavior, such as the strategies used to handle workload, the flow of information, the scheduling of tasks, the verbal and non-verbal interactions between crew members. Traditional laboratory performance measures no longer sufficiently meet the needs of researchers addressing these issues. However observational techniques are better equipped to capture the type of data needed and to build models of the requisite level of sophistication. Presented here is SHAPA, an interactive software tool for performing both verbal and non-verbal protocol analysis. It has been developed with the idea of affording the researchers the closest possible degree of engagement with protocol data. The researcher can configure SHAPA to encode protocols using any theoretical framework or encoding vocabulary that is desired. SHAPA allows protocol analysis to be performed at any level of analysis, and it supplies a wide variety of tools for data aggregation, manipulation. The output generated by SHAPA can be used alone or in combination with other performance variables to get a rich picture of the influences on sequences of verbal or nonverbal behavior.

James, Jeffrey M.↗