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NASA NTRSDate not supplied

Where is the Human in the Loop? Human Factors Analysis of Extended Visual Line of Sight Unmanned Aerial System Operations within a Remote Operations Environment

Many envisioned technological and conceptual innovations focus on allocating more functions to automation, relegating the human as an afterthought if not a nuisance. Yet, until complete autonomy is realized, the human will remain “in the loop”. The National Aeronautics and Space Administration is supporting research for the development and maturation of automated technologies and architectures for the future of advanced air mobility. Standing up a remote operations center used to control, manage, and monitor multiple highly automated vehicles is an important step towards realizing the advanced air mobility vision. At the National Aeronautics and Space Administration’s Langley Research Center, a remote operation center exists and has been tested using humans piloting simulated vehicles. In this paper, we explore the human element within live flight operations that rely on increasingly automated technologies. Four ground control station operators performed multiple live flight operations. We employed a naturalistic approach and relied on qualitative data such as interviews and discussions with subject matter experts to help facilitate discovery. The present work evaluates the functions that the human and the automation had during the live operations, lists psychological constructs that may have promoted or reduced task performance, and provides recommendations on design of the remote operations environment and training of future ground control station operators.

Advanced Air Mobility↗
NASA NTRSDate not supplied

NAS Automation Enabled Pilot (AEP): AEP-1 Study

This presentation describes work perform under the Advanced Air Mobility project - Automated Flight and Contingency Management subproject on developing industry representative powered lift aircraft and aircraft automation capabilities for the purpose of developing evaluation methods and Means of Compliance.

powered-lift aircraft↗
NASA NTRSDate not supplied

MPATH (Measuring Performance for Autonomy Teaming with Humans) Ground Control Station: Design Approach and Initial Usability Results

Envisioned future Advanced Air Mobility (AAM) operations will require a transition of aircraft command and control from onboard pilots to remote operators. The National Aeronautics and Space Administration (NASA) has developed a research ground control station (GCS) software called MPATH (Measuring Performance for Autonomy Teaming with Humans) to study the human factors of remote operators in a representative AAM environment, where small uncrewed aerial systems (sUAS; simulated or real) act as surrogates for larger AAM aircraft. A primary focus of the research being conducted with the MPATH GCS is scalability (i.e., one human managing multiple vehicles). MPATH has demonstrated to be a useful capability for human factors research and remote operations. Two initial usability studies and a multi-vehicle control assessment were recently conducted, and usability data and operator feedback were collected. Generally, participants rated MPATH high on usability and interface quality, whereas information quality was rated slightly lower. These results were supported by specific feedback. Several generalized GCS design recommendations are proposed based on the results and feedback from these flight activities. Future updates to MPATH will incorporate the proposed recommendations. In practice, these recommendations could be used by any GCS software designer or developer to promote usability and safety.

Advanced Air Mobility↗
NASA NTRSDate not supplied

The Influence of Viability, Independence, and Self-Governance on Trust and Public Acceptance of Uncrewed Air Vehicle Operations

Trust is expected to be a critical construct that drives successful use of advanced air mobility (AAM) technologies. As yet, though, the role of trust in human-autonomy interaction is underexplored. Kaber (2018) argues that autonomy requires the highest level of three independent dimensions -- viability, independence, and self-governance. The present study examined whether trust varies across the three dimensions of autonomy under varying levels of risk. Participants in the high-risk group read a series of vignettes on a drone that delivers medical supplies over a city where the current study was conducted. Participants in the low-risk group read a series of vignettes on a drone that delivers fast food over a fictitious city. Each vignette described a drone that is either autonomous (i.e., possesses all dimensions) or automated (i.e., one of the dimensions is compromised). Results imply that the three dimensions of autonomy do not equally influence human-technology trust and behavior.

Advanced Air Mobility↗
NASA NTRSDate not supplied

Evaluation of Novel eVTOL Aircraft Automation Concepts

As new electric propulsion technologies have matured, many new electric propulsion Vertical Takeoff and Landing (eVTOL) aircraft concepts have been proposed. These new aircraft concepts enable the creation of new aviation markets including Urban Air Mobility (UAM) but also pose new challenges in safety assurance. One early challenge is the evaluation of the diverse aircraft configurations and accompanying advanced control systems and automation designed to aid controllability. This paper describes a research activity to propose candidate means of evaluation for the aircraft concepts and automation in the context of UAM operations. The research activity proposes the adaptation of an evaluation design standard used by the military for advanced rotorcraft along with proposed descriptions and definitions to support evaluation of diverse automated concepts in the civilian eVTOL community.

AAM↗
NASA NTRSDate not supplied

Operator Workload and Task Allocation in m:N Operational Architectures of Uncrewed Aerial Systems

Uncrewed aerial systems (UAS) show promise in urban air transport, package delivery, and emergency services. UAS efficiency can be significantly improved by having fewer operators (m) manage a greater number of vehicles (N), or the m:N architecture of operation. The current study investigates how workload affects operators’ task-allocation decision-making and potential effects of two crucial human factors: trust and self-confidence. In the context of a simulated UAS package-delivery task, 10 participants with expertise in UAS operation were recruited. Each participant reported their preferred task-allocation strategy for a set of five subtasks while watching two sets of videos with different workload levels. Perceived workload, trust, and self-confidence were also measured after each video session. Overall, participants indicated a preference for automation for most of the subtasks under the delivery mission. Trust, rather than workload and self-confidence, played a significant role in experts’ decisions of task-allocation and assignment methods. Higher trust led to higher preference for automation.

workload↗
NASA NTRSDate not supplied

Training the Powered-Lift Evaluation Pilot

This paper focuses on the preparation and training of evaluation pilots during the second of two research studies: Automation Enabled Pilot studies 1 and 2 (AEP-1 and AEP-2). These studies are intended to assess novel aircraft automation concepts for electric powered aircraft equipped with Indirect Flight Control Systems (IFCS) capable of Vertical Takeoff and Landing (eVTOL). The AEP-1 study importantly introduced the concept of future evaluation methods used in the AEP-1 study for eVTOL equipped with IFCS that are agnostic and cut cross both airworthiness and operational requirements. The AEP-2 study utilized an updated Lift Plus Cruise aircraft model and examined pilot interaction with novel procedures and interfaces. Specifically, it explored challenges related to transitioning from forward flight to landing with an industry representative Urban Air Mobility (UAM) approach procedure, establishing baselines for future automation studies.

AAM↗
NASA NTRSDate not supplied

Training the Powered-Lift Evaluation Pilot

This presentation focuses on the preparation and training of evaluation pilots during the second of two research studies: Automation Enabled Pilot studies 1 and 2 (AEP-1 and AEP-2). These studies are intended to assess novel aircraft automation concepts for electric powered aircraft equipped with Indirect Flight Control Systems (IFCS) capable of Vertical Takeoff and Landing (eVTOL). The AEP-1 study importantly introduced the concept of future evaluation methods used in the AEP-1 study for eVTOL equipped with IFCS that are agnostic and cut cross both airworthiness and operational requirements. The AEP-2 study utilized an updated Lift Plus Cruise aircraft model and examined pilot interaction with novel procedures and interfaces. Specifically, it explored challenges related to transitioning from forward flight to landing with an industry representative Urban Air Mobility (UAM) approach procedure, establishing baselines for future automation studies.

AAM↗
NASA NTRSDate not supplied

Training the Powered-Lift Evaluation Pilot

This poster describes a project to prepare pilots for a study assessing novel aircraft automation concepts for electric Vertical Takeoff and Landing (eVTOL) aircraft using NASA’s Vertical Motion Simulator (VMS). By exploring the operational and learning challenges related to transitioning between forward flight and vertical landing, we seek to establish baselines of pilot workload and aircraft handling qualities across varying atmospheric conditions and automation states. The simulated eVTOL design differentiates flight control allocations as a function of airspeed across four speed ranges as the vehicle transitions between fully thrust-borne lift and wing-borne lift. As speed increases, side stick controls command: translational ground speeds, vertical and lateral acceleration, vertical rate, vertical flight path angle, and bank angle. This novel approach to flight control allocation creates a significant learning challenge for pilots. Since initial eVTOL aircraft may have limitations on hover capabilities, automation and flight guidance cues also vary with airspeed to provide efficient landing profiles while still providing cues suitable for cruise flight. The NASA team prepared the study pilots to follow these flight guidance cues along curved Required Navigation Performance (RNP) approaches and along 6o and 12o glide paths to energy-efficient assistive-hover landing and goarounds. The pre-VMS preparation sought to prepare pilots from diverse levels of experience and background. To do this, NASA researchers designed and developed a fixed-based, large field-ofview simulator with terrain, structures, and air traffic. With one day of combined classroom learning and skill development in the fixedbase simulator, pilots were largely able to fly the simulated eVTOL in the VMS with sufficient mastery to provide handling quality assessments using the Cooper-Harper Handling Qualities Rating and workload assessments through the Bedford Workload Scale.

AAM↗
NASA NTRS2016

Multifactor Interactions and the Air Traffic Controller: The Interaction of Situation Awareness and Workload in Association with Automation

Air traffic controllers (ATCOs) must maintain a consistently high level of human performance in order to maintain flight safety and efficiency. In current control environments, performance-influencing factors such as workload, fatigue and situation awareness (SA) can co-occur, and interact, to affect performance. However, multifactor influences and the association with performance are under-researched. This study utilized a high fidelity human in the loop enroute air traffic control simulation to investigate the relationship between workload, situation awareness and ATCO performance. The study aimed to replicate and extend Edwards, Sharples, Wilson and Kirwan's (2012) previous study and confirm multifactor interactions with a participant sample of ex-controllers. The study also aimed to extend Edwards et al.'s previous research by comparing multifactor relationships across 4 automation conditions. Results suggest that workload and SA may interact to produce a cumulative impact on controller performance, although the effect of the interaction on performance may be dependent on the context and amount of automation present. Findings have implications for human-automation teaming in air traffic control, and the potential prediction and support of ATCO performance.

Workload↗
NASA NTRS2018

Human-in-the-Loop Evaluation of Dynamic Multi-Flight Common Route Advisories

Flights often experience large delays when they are routed around weather. Multi-flight common route advisories provide delay recovery by suggesting time-saving re-routes for groups of flights whose current weather-avoidance routes have become outdated because the weather has dissipated and/or moved away. A laboratory evaluation of these advisories was conducted by four subject matter experts having extensive experience in traffic flow management operations. These experts provided a total of 120 data points in the airspace of Houston Center. The multi-flight common route tool provides time-saving route change advisories taking into account flight plans, wind fields, and the spatio-temporal evolution of predicted convective weather. It is not designed to account for complex operational factors such as non-standard sector traversal and interactions with local traffic management initiatives; hence a relatively low percentage (37%) of advisories generated by the tool were rated as acceptable. However, a high percentage (81%) of advisories were rated as acceptable after the subject matter experts used the tool's user interface to make route modifications that accounted for relevant operational factors not considered by the tool. The workload associated with using the tool, as measured by the NASA Task Load Index, was quite low (1.1 on a scale of 0 to 10). The results of this evaluation make a good case for human-automation teaming to design operationally valid weather re-routes for delay recovery.

Traffic Flow Management↗
NASA NTRS2018

Human-in-the-Loop Evaluation of Dynamic Multi-Flight Common Route Advisories

Flights often experience large delays when they are routed around weather. Multi-flight common route advisories provide delay recovery by suggesting time-saving re-routes for groups of flights whose current weather-avoidance routes have become outdated because the weather has dissipated and/or moved away. A laboratory evaluation of these advisories was conducted by four subject matter experts having extensive experience in traffic flow management operations. These experts provided a total of 120 data points in the airspace of Houston Center. The multi-flight common route tool provides time-saving route change advisories taking into account flight plans, wind fields, and the spatio-temporal evolution of predicted convective weather. It is not designed to account for complex operational factors such as non-standard sector traversal and interactions with local traffic management initiatives; hence a relatively low percentage (37%) of advisories generated by the tool were rated as acceptable. However, a high percentage (81%) of advisories were rated as acceptable after the subject matter experts used the tool's user interface to make route modifications that accounted for relevant operational factors not considered by the tool. The workload associated with using the tool, as measured by the NASA Task Load Index, was quite low (1.1 on a scale of 0 to 10). The results of this evaluation make a good case for human-automation teaming to design operationally valid weather re-routes for delay recovery.

Traffic Flow Management↗
NASA NTRS2017

Measuring the Effectiveness of Human Autonomy Teaming

Human-Automation Teaming (HAT), is now recognized as a promising solution to the problems of humans managing increasingly complex work systems. A human-automation team can be defined as the interdependent coupling between one or more human operators and one or more autonomous systems requiring collaboration and coordination to accomplish system and task goals (e.g., Langan-Fox et al., 2009). In this conception, automated agents are considered team members that can operate at various levels of automation, be focused on one or more human-information-processing stages, and the interactions with human operators may be adaptable, adjustable or mixed initiative. We investigated some metrics for assessing HAT effectiveness in a demonstration of a HAT tool used by ground station operators in a Reduced Crew Operations project that was conducted at NASA Ames Human Automation Teaming Laboratory. In this paper, we focus on operator metrics of HAT effectiveness, specifically workload and operator behaviors.

measurements↗
NASA NTRS1997

Team play with a powerful and independent agent: operational experiences and automation surprises on the Airbus A-320

Research and operational experience have shown that one of the major problems with pilot-automation interaction is a lack of mode awareness (i.e., the current and future status and behavior of the automation). As a result, pilots sometimes experience so-called automation surprises when the automation takes an unexpected action or fails to behave as anticipated. A lack of mode awareness and automation surprises can he viewed as symptoms of a mismatch between human and machine properties and capabilities. Changes in automation design can therefore he expected to affect the likelihood and nature of problems encountered by pilots. Previous studies have focused exclusively on early generation "glass cockpit" aircraft that were designed based on a similar automation philosophy. To find out whether similar difficulties with maintaining mode awareness are encountered on more advanced aircraft, a corpus of automation surprises was gathered from pilots of the Airbus A-320, an aircraft characterized by high levels of autonomy, authority, and complexity. To understand the underlying reasons for reported breakdowns in human-automation coordination, we also asked pilots about their monitoring strategies and their experiences with and attitude toward the unique design of flight controls on this aircraft.

NASA Discipline Space Human Factors↗