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NASA NTRS2017

The Relationship Between Workload and Performance in Air Traffic Control: Exploring the Influence of Levels of Automation and Variation in Task Demand

In an air traffic environment, task demand is dynamic. However, previous research has largely considered the association of task demand and controller performance using conditions of stable task demand. Further, there is a comparatively restricted understanding of the influence of task demand transitions on workload and performance in association with different types and levels of automation that are available to controllers. This study used an air traffic control simulation to investigate the influence of task demand transitions, and two conditions of automation, on workload and efficiency-related performance. Findings showed that both the direction of the task demand variation and the amount of automation influenced the relationship between workload and performance. Findings are discussed in relation to capacity and arousal theories. Further research is needed to enhance understanding of demand transition and workload history effects on operator experience and performance, in both air traffic control and other safety-critical domains.

function allocation↗

NASA NTRS2003

Effects of a psychophysiological system for adaptive automation on performance, workload, and the event-related potential P300 component

The present study examined the effects of an electroencephalographic- (EEG-) based system for adaptive automation on tracking performance and workload. In addition, event-related potentials (ERPs) to a secondary task were derived to determine whether they would provide an additional degree of workload specificity. Participants were run in an adaptive automation condition, in which the system switched between manual and automatic task modes based on the value of each individual's own EEG engagement index; a yoked control condition; or another control group, in which task mode switches followed a random pattern. Adaptive automation improved performance and resulted in lower levels of workload. Further, the P300 component of the ERP paralleled the sensitivity to task demands of the performance and subjective measures across conditions. These results indicate that it is possible to improve performance with a psychophysiological adaptive automation system and that ERPs may provide an alternative means for distinguishing among levels of cognitive task demand in such systems. Actual or potential applications of this research include improved methods for assessing operator workload and performance.

Task Performance and Analysis↗

NASA NTRS2020

Characterization of International Space Station Crew Members' Workload Contributing to Fatigue, Sleep Disruption and Circadian De-synchronization

The focus of this paper is to characterize how the International Space Station (ISS) crewmembers’ workload may be contributing to sleep loss, circadian misalignment and fatigue. Both sleep quantity and subjective sleep quality are reduced in ISS crewmembers (Barger, Flynn-Evans, Kubey, Walsh, Ronda, Wang, Wright, & Czeisler, 2014). Evidence indicates that the use of hypnotic drugs does not appear to promote extended sleep duration. Because sleep is often driven by psychosocial as well as somatic attributes, traditional therapies may only partially moderate the problem for some individuals. Accordingly, searching for additional abatement tactics is a sensible plan. Scientific studies have shown that sleep can be disrupted from work-related stressors. On the ISS, to optimize their time, the crewmembers follow prescribed, ambitious and rigorous schedules with shared deadlines. Here it will be argued that these human capital leveraging techniques may be undermining the astronaut’s sleep, which could negatively impact performance. Along with half of the Earth-bound working population (Paoli & Merllié, 2001), ISS crewmembers may not be adequately recovering from their workload. This paper begins with a characterization of the working conditions of ISS crewmembers, describes the development of rigorous schedules and portrays a typical workday. Terrestrially-based research is compiled to describe how full and partial sleep deprivation affect physical and cognitive performance and how ISS work characteristics may disrupt sleep and subsequent performance. The literature points toward potential solutions to astronaut fatigue that is related to their workload. Finally, throughout the text, evidence is provided from semi-structured interviews, biographies and textual databases to support the argument that astronaut workload is contributing to their sleep loss and fatigue and that research, development and mitigation strategies should focus on enhancing the restorative process.

fatigue↗

NASA NTRSDate not supplied

Evaluation of Performance, Fatigue and Workload During Real-time, Reactive Telerobotic Mission Control Operations

Real-time, reactive telerobotic mission control operations require personnel to actively operate and manage remotely controlled vehicles or robots in real time. Due to the physical separation of the vehicle from the operator, such operations present many additional factors that can influence fatigue (i.e., degraded mental performance) and workload (i.e., mental and physical cost of task requirements), making it difficult to assess how long an individual can safely and accurately conduct operations. The upcoming Volatiles Investigating Polar Exploration Rover (VIPER) mission involves remotely controlling a lunar vehicle from an Earth-based mission control station. METHODS: In order to determine how long personnel could successfully maintain alertness and performance while operating a rover, we studied seven trained operators (i.e., 5 drivers, 2 real-time scientists) in a simulated mission control environment. We further assessed workload in order to determine whether perceived workload levels would change relative to time on task and by time of day. Operators completed two five-hour simulations in a randomized order, beginning at noon and at midnight. Performance was evaluated every 30 minutes using the psychomotor vigilance task (PVT), Karolinska Sleepiness Scale (KSS), and NASA Task Load Index (NASA-TLX). RESULTS: On average, participants rated themselves as sleepier (5.06 ± 2.28) on the night drives compared to the day drives (3.12 ± 1.44; P < .0001). Workload was rated higher during the day drives (37.93 ± 20.09) compared to night (32.09 ± 21.74; P < .01). Lastly, participants had no change in average reaction time between the two drives. CONCLUSIONS: From the analysis, we observed performance began to degrade after approximately three hours of driving. Our findings suggest that rotating drivers at least every three hours would be prudent to allow for breaks, and to minimize performance degradation, particularly during night shifts.

fatigue↗

NASA NTRSDate not supplied

Operator Workload and Task Allocation in m:N Operational Architectures of Uncrewed Aerial Systems

Uncrewed aerial systems (UAS) show promise in urban air transport, package delivery, and emergency services. UAS efficiency can be significantly improved by having fewer operators (m) manage a greater number of vehicles (N), or the m:N architecture of operation. The current study investigates how workload affects operators’ task-allocation decision-making and potential effects of two crucial human factors: trust and self-confidence. In the context of a simulated UAS package-delivery task, 10 participants with expertise in UAS operation were recruited. Each participant reported their preferred task-allocation strategy for a set of five subtasks while watching two sets of videos with different workload levels. Perceived workload, trust, and self-confidence were also measured after each video session. Overall, participants indicated a preference for automation for most of the subtasks under the delivery mission. Trust, rather than workload and self-confidence, played a significant role in experts’ decisions of task-allocation and assignment methods. Higher trust led to higher preference for automation.

workload↗

DOE OSTI2025

The water use of data center workloads: A review and assessment of key determinants

The global importance of data center water use is increasing with the rapid growth of digitalization and artificial intelligence. This study analyzes the factors influencing workload-level water use, measured in liters consumed per workload, to guide water-saving strategies in data centers. Our findings reveal workload-level water use variations exceeding 10,000-fold, driven by over 1000-fold differences in water consumption per kilowatt hour of server electricity consumed and approximately 10-fold differences in server workload efficiency. Key determinants are ranked as server efficiency, electrical grid water consumption factors, server utilization, cooling system type, infrastructure efficiency, climate zone, inactive server percentage, and server refresh cycle. Notably, there is no single recipe for minimizing water use; instead, optimal outcomes depend on tailored combinations of these factors. This analysis addresses critical knowledge gaps by identifying the determinants of data center water use and exploring their achievable minima under diverse site-specific constraints.

Data centers↗

NASA NTRS1976

Pilot workload and fatigue: A critical survey of concepts and assessment techniques

The principal unresolved issues in conceptualizing and measuring pilot workload and fatigue are discussed. These issues are seen as limiting the development of more useful working concepts and techniques and their application to systems engineering and management activities. A conceptual analysis of pilot workload and fatigue, an overview and critique of approaches to the assessment of these phenomena, and a discussion of current trends in the management of unwanted workload and fatigue effects are presented. Refinements and innovations in assessment methods are recommended for enhancing the practical significance of workload and fatigue studies.

Gartner, W. B.↗

NASA NTRS1979

Bioinstrumentation for evaluation of workload in payload specialists - Results of ASSESS II

Results of the medical experiment on payload specialist workloads conducted as part of the ASSESS II airborne simulation of Spacelab conditions are reported. Subjects were fitted with temperature probes and ECG, EEG and EOG electrodes, and hormone and electrolyte excretion was monitored in order to evaluate the changes in circadian rhythms, sleep patterns and stress responses brought about by mission schedules over the ten days of the experiment. Internal dissociations of circadian rhythms, sleep disturbances and increased stress levels were observed, especially during the first three days of the experiment, indicating a considerable workload to be imposed upon the payload specialists. An intensive premission simulation is suggested as a means of estimating overall workloads and allowing payload specialist adaptation to mission conditions. The bioinstrumentation which was developed and applied to the airborne laboratory is concluded to be a practical and reliable tool in the assessment of payload specialist workloads.

Wegmann, H. M.↗

NASA NTRS1984

Pilot workload, performance and aircraft control automation

Conceptual and practical issues associated with the design, operation, and performance of advanced systems and the impact of such systems on the human operators are reviewed. The development of highly automated systems is driven by the availability of new technology and the requirement that operators safely and economically perform more and more activities in increasingly difficult and hostile environments. It is noted that the operators workload may become a major area of concern in future design considerations. Little research was done to determine how automation and workload relate to each other, although it is assumed that the abstract, supervisory, or management roles that are performed by operators of highly automated systems will impose increased mental workload. The relationship between performance and workload is discussed in relation to highly complex and automated environments.

Hart, S. G.↗

NASA NTRS1984

Analytic and subjective assessments of operator workload imposed by communications tasks in transport aircraft

Analytical and subjective techniques that are sensitive to the information transmission and processing requirements of individual communications-related tasks are used to assess workload imposed on the aircrew by A-10 communications requirements for civilian transport category aircraft. Communications-related tasks are defined to consist of the verbal exchanges between crews and controllers. Three workload estimating techniques are proposed. The first, an information theoretic analysis, is used to calculate bit values for perceptual, manual, and verbal demands in each communication task. The second, a paired-comparisons technique, obtains subjective estimates of the information processing and memory requirements for specific messages. By combining the results of the first two techniques, a hybrid analytical scale is created. The third, a subjective rank ordering of sequences of communications tasks, provides an overall scaling of communications workload. Recommendations for future research include an examination of communications-induced workload among the air crew and the development of simulation scenarios.

Eckel, J. S.↗

NASA NTRS1985

Effect of time span and task load on pilot mental workload

Two sets of experiments were run to examine how the mental workload of a pilot might be measured. The effects of continuous manual control activity versus discrete assigned mental tasks (including the length of time between receiving an assignment and executing it) were examined. The first experiment evaluated the strengths and weaknesses of measuring mental workload with an objective perforamance (altitude deviations) and five subjective ratings (activity level, complexity, difficulty, stress, and workload). The second set of experiments built upon the first set by increasing workload intensities and adding another performance measure: airspeed deviation. The results are discussed for both low and high experience pilots.

Berg, S. L.↗

NASA NTRS1986

Model-based approaches for partitioning subjective workload assessments

Modified Petri nets (MPNs) were investigated as a workload modeling tool. The MPN model was screened for general sensitivity to changes in workloads. A canonical correlation was conducted between the MPN parameters and the workload ratings. The results of the canonical correlation indicated that the MPN model of the experimental task represented the task components that influenced the subjective workload.

Lyman, J.↗

NASA NTRS1986

The effects of acceleration stress on human workload and manual control

The effects of +Gz stress on operator task performance and workload were assessed. Subjects were presented a two dimensional maze and were required to solve it as rapidly as possible (by moving a light dot through it via a trim switch on a control stick) while under G-stress at levels from +1 Gz to +6 Gz. The G-stress was provided by a human centrifuge. The effects of this stress were assessed by two techniques; (1) objective performance measures on the primary maze-solving task, and (2) subjective workload measures obtained using the subjective workload assessment technique (SWAT). It was found that while neither moderate (+3 Gz) nor high (+5 Gz and +6 Gz) levels of G-stress affected maze solving performance, the high G levels did increase significantly the subjective workload of the maze task.

Gill, R. T.↗

NASA NTRS1984

Event-related potential indices of workload in a single task paradigm

Many previous studies of both behavioral and physiological correlates of cognitive workload have burdened subjects with a contrived secondary task in order to assess the workload of a primary task. The present study investigated event-related potential (ERP) indices of workload in a single task paradigm. Subjects monitored changing digital readouts for values that went 'out-of-bounds'. The amplitude of a long-latency positivity in the ERPs elicited by readout changes increased with the number of readouts being monitored. This effect of workload on ERPs is reported, along with plans for additional analyses to address theoretical implications.

Horst, R. L.↗

NASA NTRS1985

Causes of dissociation between subjective workload measures and performance - Caveats for the use of subjective assessments

Dissociations between subjective workload assessments and performance were investigated. The difficulty of a Sternberg memory search task was manipulated by varying stimulus presentation rate, stimulus discernibility, value of good performance, and automaticity of performance. All Sternberg task conditions were performed both alone and concurrently with a tracking task. Bipolar subjective workload assessments were collected. Dissociations between workload and performance were found related to automaticity, presentation rate, and motivation level. The results were interpreted as supporting the hypothesis that the specific cognitive processes responsible for subjective assessments can differ from those responsible for performance. The potential contamination these dissociations could inflict on operational workload assessments is discussed.

Vidulich, M. A.↗

NASA NTRS1985

Techniques of subjective workload assessment - A comparison of two methodologies

With increasing complexity of systems, evaluation techniques based on close examination of an operator's performance become more and more difficult to perform, and it is much easier to base on evaluation of a workload on the opinion of the operator involved in performing the task. The present paper has the objective to compare two of the general subjective workload assessment techniques which have been developed. One of these techniques, the Subjective Workload Assessment Technique (SWAT), has been developed primarily at the USAF Aerospace Medical Research Laboratory for use in cockpit environments. The second technique, the NASA weighted-bipolar technique, is a development tool to examine the underlying relationships among many factors. One of the two goals of the study is concerned with the general validity of subjective workload assessments, while, according to the second goal, any particular strengths or weaknesses with respect to either of the two techniques are to be observed. It is concluded that both techniques appear to be worthwhile.

Vidulich, M. A.↗

NASA NTRS1986

The relationship between workload and training - An introduction

This paper reviews the relationships among workload, performance, and training. Its goal is to introduce the concepts of workload and training and to suggest how they may be related. It suggests some of the practical and theoretical benefits to be derived from their joint consideration. Training effectiveness can be improved by monitoring trainee workload and the reliability of workload predictions, and measures can be improved by identifying and controlling the training levels of experimental subjects.

Hart, Sandra G.↗

NASA NTRS1986

Workload - An examination of the concept

The relations between task difficulty and workload and workload and performance are examined. The architecture and limitations of the central processor are discussed. Various procedures for measuring workload are described and evaluated. Consideration is given to normative and descriptive approaches; subjective, performance, and arousal measures; performance operating characteristics; and psychophysiological measures of workload.

Gopher, Daniel↗