DOE OSTI2018
Despite the maturation of the broader solar PV industry, the operations and maintenance (O&M) market segment is still relatively under developed. The lack of industry coherence jeopardizes the long-term performance of multiple gigawatts of installed capacity, and thus, the legitimacy of solar PV as a dependable source of electricity generation in the U.S. To address these challenges, the project team formed a new company, the Amicus Operations and Maintenance (O&M) Cooperative, whose mission is to ensure that solar PV fulfills its promise as a responsible and reliable energy source, for generations to come. Amicus O&M Cooperative created solutions to the market gaps by establishing a consistent level of O&M service offerings; standardizing scopes of work and legal agreements; training and certifying technicians; minimizing transaction costs for asset owners; and mitigating risk by creating redundancy in the companies who are able to perform work to these standards. We attracted double the number of member-companies originally forecast (goal: 10, actual: 20), broadening the reach of the service area, minimizing travel costs, and reducing response times for O&M services. We built a professional website and a software platform for managing work orders. Lastly, we have established multiple channels for communication among members, including monthly calls for sales topics and for technical/operational topics, an intranet for announcements/ questions/articles, and regular in-person meetings in association with the meetings of our sister cooperative, Amicus Solar. Throughout the project, participants sought feedback, input, and insights from stakeholders in the O&M market segment, including current and potential member-companies and potential clients. The problem statement above was confirmed many times over, with additional insight on the need for more workforce development, driving efficiency and lowering cost through better data analysis and remote diagnostics, and finding ways to reduce the cost of secondary and ancillary services as well (including items such as vegetation management and module cleaning). For solar to maintain its status as a reliable energy source – and for it to continue attracting investment – it must perform to expectation. This is where solar PV O&M technicians come into play. The cooperative helps them perform their work more cost effectively by streamlining “soft costs” including legal costs and work management, as well as reducing travel time and expenses. The new cooperative has demonstrated significant price reductions for O&M services relative to reported industry averages, which benefits clients directly and the public indirectly through cleaner air, economic development, and job growth.