Analysing lessons from experience as part of a project to prepare/train teams to manage potentially stressful crisis situations - 164
Following the presentation of the methodology for making use of Operating Experience (OE) data, implemented as part of a study on preparing teams to manage potentially stressful crisis situations, this paper discusses and enhances the 'Implementing a Learning Organisation (ILO)' model, the aim of which is to organise operating experience for learning purposes. By way of introduction, we first present this model, which is divided into four fields of investigation for organising an OE mechanism to support learning, to pose the question we aim to answer in this paper: how does the field relating to the use of OE in the ILO model help us to turn the experience acquired to good account? With this in mind, we then present the different stages of the methodology for making use of OE. The first stage involves defining the area under examination in line with current best practices. This definition is then used in the second stage, as a basis for developing a framework to guide the analysis of OE. Finally, the third stage of the methodology involves selecting the OE data to be analysed. The findings obtained in the chosen case are then presented and several points are discussed based on this experience. These relate to the following: the acquisition of knowledge on current working situations enabled by OE; the stored data analysis method; and the conditions facilitating the use of OE. (authors)