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Search indexed NASA NTRS and DOE OSTI research on propulsion, heat transfer, battery materials and energy systems. Follow report and document links to the original sources.

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At least 127 records · Page 7

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NASA NTRS2012

Evaluation of Contrail Reduction Strategies Based on Aircraft Flight Distances

This paper evaluates a set of contrail reduction strategies based on the flight range of aircraft as contrail reduction strategies have different impacts on aircraft depending on how they plan to fly. In general, aircraft with longer flight distances cruise at the altitudes where contrails are more likely to form. The concept of the contrail frequency index is used to quantify contrail impacts. The strategy for reducing the persistent contrail formation is to minimize the contrail frequency index by altering the aircraft's cruising altitude. A user-defined factor is used to trade off between contrail reduction and extra CO2 emissions. A higher value of tradeoff factor results in more contrail reduction and extra CO2 emissions. Results show that contrail reduction strategies using various tradeo factors behave differently from short-range flights to long-range ights. Analysis shows that short-distance flights (less than 500 miles) are the most frequent flights but contribute least to contrail reduction. Therefore these aircraft have the lowest priority when applying contrail reduction strategies. Medium-distance flights (500 to 1000 miles) have a higher priority if the goal is to achieve maximum contrail reduction in total; long-distance flights (1000 to 1500 miles) have a higher priority if the goal is to achieve maximum contrail reduction per flight. The characteristics of transcontinental flights (greater than 1500 miles) vary with different weather days so the priority of applying contrail reduction strategies to the group needs to be evaluated based on the locations of the contrail areas during any given day. For the days tested, medium-distance ights contribute up to 42.6% of the reduction among the groups during a day. The contrail frequency index per 1,000 miles for medium-distance, long-distance, and transcontinental flights can be reduced by an average of 75%. The results provide a starting point for developing operational policies to reduce the impact of aviation on climate based on aircraft flight distances.

Chen, Neil Y.↗

NASA NTRS2020

Evaluation of AUV Search Strategies for the Localization of Hydrothermal Venting

Ocean Worlds represent one of the best chances for the dis- covery of extra-terrestrial life within our own solar system, particularly near sources of hydrothermal venting. To study the oceans on Ocean Worlds will require a new type of mis- sion to penetrate the icy shell, deploy an autonomous under- water vehicle (AUV), and travel potentially hundreds of kilo- both inspired by (Burian et al. 1996). We have improved a meters with minimal contact to Earth based operations teams. previously-developed nested search strategy (Branch et al. To maximize the science return, the AUV would need to be capable of fully autonomously locating and studying scien- tific features of interest. We have developed two strategies to locate sources of hydrothermal venting: a gradient ascent strategy and a greedy transect search strategy. We have im- proved a previously-implemented nested search strategy by adding a vertical search component. Each strategy is tested in a hydrothermal plume dispersion simulation. We compare the effectiveness of each method in this environment.

Seewald, Jeffrey S.↗

DOE OSTI2024

1. Physical Security Engineering by Design for Nuclear Facilities; 2. Nuclear Power Plant Site Security Management – A Security Strategy; 3. The UAE Women in Nuclear Energy Security

1. Security by design, or SeBD, is a comprehensive approach that integrates the physical protection system of a nuclear plant into every stage of its existence. This includes planning, designing, constructing, commissioning, and operating the facility, using a combination of analytical, physical, technological, and procedural measures. Essentially, SeBD involves intentionally applying and incorporating security into all aspects of design and operation throughout the entire lifecycle of a facility. By implementing this methodology throughout various phases such as program development, process implementation, staff training and procedures management in conjunction with plant equipment, facilities can be optimized to minimize security risks without compromising functional design requirements. This ultimately improves the overall security posture of the site and reduces the need for costly modifications or additional security resources post-design. 2. A site security strategy is a living document that is revised on a periodic or event-driven basis, ensuring that site security operations and corresponding procedures provide long-term, effective protection for the entire nuclear power plant (NPP) site. A site security strategy aims to mitigate threats across the entire NPP site via in-depth defense approaches and mutual support; therefore, if a layer is omitted or altered, then the effect across all layers must be re-evaluated. Therefore, the aim of the site security strategy is to provide an appropriate, scalable security regime that deters, denies, delays, and detects incidents and, equally importantly, reassures legitimate users and the regulator that due diligence and regulatory compliance have been achieved, ensuring that the site is safe and secure. Robust access control for vehicles and pedestrians is at the heart of the strategy. Vehicle and pedestrian searching and screening are seen as the strongest mitigation methods against vehicle- and pedestrian-borne attacks. The security strategy must also be supported through comprehensive staff training and the development of robust processes, procedures, and planning. If all these measures are to be effective, then training must be implemented during each phase of construction, partial operation/commissioning, and full operation. No single element of site security is completely isolated from the influence of other elements. Ideally, consideration of all key elements will result in a security strategy that is integrated and proportional to the threat and that does not over specify individual security solutions through the application of isolated measures but rather applies a holistic, all-encompassing approach. 3. When women enter the labor force, numerous positive outcomes emerge, including increased GDP, educational gains, and decreased maternal mortality. Despite these benefits, women's employment rates and equality vary significantly worldwide as does support for women in the workforce. This paper will explore the multifaceted benefits of women's employment, the factors influencing labor force participation rates, and the urgency to achieve gender equality as outlined in the 2015 United Nations Sustainable Development Goals (SDGs). It will then examine the emerging presence of women in the traditionally male-dominated nuclear field, specifically within the United Arab Emirates (UAE) as a testament to their resilience and determination to break social norms and advance gender equality.

Zineddin, Dr. Z.↗

DOE OSTI2020

Submodular optimization problems and greedy strategies: A survey

The greedy strategy is an approximation algorithm to solve optimization problems arising in decision making with multiple actions. How effective is the greedy strategy compared to the optimal solution? In this survey, we mainly consider two classes of optimization problems where the objective function is submodular. The first is set submodular optimization, which is to choose a set of actions to optimize a set submodular objective function, and the second is string submodular optimization, which is to choose an ordered set of actions to optimize a string submodular function. Our emphasis here is on performance bounds for the greedy strategy in submodular optimization problems. Specifically, we review performance bounds for the greedy strategy, more general and improved bounds in terms of curvature, performance bounds for the batched greedy strategy, and performance bounds for Nash equilibria.

97 MATHEMATICS AND COMPUTING↗

DOE OSTI2020

Growth modeling to evaluate alternative cultivation strategies to enhance national microalgal biomass production

In this paper, we present a model-based assessment of alternative cultivation strategies on algal biomass production within the conterminous United States. Our assessment focuses on two basic cultivation strategies: 1) seasonal rotation of three representative freshwater algal strains that are well suited for warm weather, cold weather, and all-season diverse weather conditions, respectively; and 2) variation between three open pond water depths (15cm, 20cm, and 25cm). The enhanced Biomass Assessment Tool (BAT) is applied on a site-specific, hourly basis at 5,832 North American Land Data Assimilation System Phase 2 1/8° meteorological model grid cells over a 30-year period (1980-2009) to evaluate the operational strategies. Recognizing that resource management decisions may also consider scales beyond the individual site, we also conduct a regional assessment of focused on 7 representative climate zones in the conterminous United States. Results demonstrate that the spatial variability of algal productivity is largely affected by the strain-specific growth response to light and temperature that vary significantly by climate zone and latitude. Therefore, with a limited set of alternative cultivation strategies, the BAT identified the best performing combination of cultivation strategies on a site-specific basis that considerably enhances national annual biomass productivity. Specifically, the appropriate choice of seasonal strain rotation is able to significantly dampen climate-driven seasonal and spatial variability.

59 BASIC BIOLOGICAL SCIENCES↗

DOE OSTI2024

An orbital strategy for regulating the Jahn–Teller effect

ABSTRACT The Jahn–Teller effect (JTE) arising from lattice–electron coupling is a fascinating phenomenon that profoundly affects important physical properties in a number of transition-metal compounds. Controlling JT distortions and their corresponding electronic structures is highly desirable to tailor the functionalities of materials. Here, we propose a local coordinate strategy to regulate the JTE through quantifying occupancy in the ${{d}_{{{z}^2}}}$ and ${{d}_{{{x}^2} - {{y}^2}}}$ orbitals of Mn and scrutinizing the symmetries of the ligand oxygen atoms in MnO6 octahedra in LiMn2O4 and Li0.5Mn2O4. The effectiveness of such a strategy has been demonstrated by constructing P2-type NaLixMn1–xO2 oxides with different Li/Mn ordering schemes. In addition, this strategy is also tenable for most 3d transition-metal compounds in spinel and perovskite frameworks, indicating the universality of local coordinate strategy and the tunability of the lattice–orbital coupling in transition-metal oxides. This work demonstrates a useful strategy to regulate JT distortion and provides useful guidelines for future design of functional materials with specific physical properties.

75 CONDENSED MATTER PHYSICS, SUPERCONDUCTIVITY AND↗

DOE OSTI2020

Incorporating FLEX Strategies in Multi-Unit Probabilistic Risk Assessment

The catastrophic Fukushima nuclear accident reminded nuclear community about the possibilities of extreme accident scenarios, including those involving multiple reactor units on the same site. As the responses to the Fukushima accident, the nuclear power industry developed and implemented a series of strategies, including the Diverse and Flexible Coping Strategies (FLEX), to enhance the coping capacities of nuclear power plants (NPPs) under extreme accidents. This study intends to examine the impact of FLEX strategies on the risk from all the reactor units on the same NPP site, including risks from accidents involving a single unit and from accidents involving multiple units. The fundamental, methodological element of this study is Multi-Unit Probabilistic Risk Assessment (MUPRA), which requires a shift in Probabilistic Risk Assessment (PRA) from a “one-reactor-at-a-time” mindset to a “considering all reactors sharing a site as a unity” one. An integrated modeling approach for multi-unit event sequence development will be leveraged to develop MUPRA model and address the intra-unit and inter-unit dependencies. Systems Analysis Programs for Hands-on Integrated Reliability Evaluations (SAPHIRE), a PRA software developed and maintained by Idaho National Laboratory (INL) for the U.S. Nuclear Regulatory Commission (NRC), will serve as the platform for MUPRA modeling. This study selects Loss Of Offsite Power (LOOP) as a representative initiating event, which may occur on a generic two-unit NPP site and impacts both reactor units on the site. First, an MUPRA model, including multi-unit event trees, will be developed to obtain single-unit and multi-unit accident scenarios. Next, different FLEX strategies will be assumed, including FLEX equipment for a unit cannot be used for another unit, FLEX equipment for multiple units can be used in a cross-connected manner, etc. Lastly, the effectiveness of each postulated FLEX strategy will be evaluated by incorporating the corresponding FLEX equipment and deployment logic in the MUPRA model.

99 GENERAL AND MISCELLANEOUS↗

NASA NTRS2024

Additional Aviation Sustainability Strategies

Emissions from the aviation sector are expected to grow significantly in the next few decades due to growing demand for aviation. The U.S. fleet size has increased significantly in the past 20 years, growing from 2,132 aircraft to 5,485 aircraft. Similarly from 1990 to 2019, aviation emissions more than doubled, growing faster than any other transportation mode. These emissions include carbon dioxide (CO2), as well as non-CO2 sources including nitrogen oxides (NOx), sulfur dioxide (SO2), water (H2O), and particulate matter (soot). However, this report focuses specifically on CO2 emissions because the impacts from CO2 are well-understood and long-lived. There are also many climate goals tied to CO2 emissions, including the US Aviation Climate Action Plan which is pushing for net-zero in 2050. CO2 is a greenhouse, or heat-trapping, gas that comes from the extraction and burning of fossil fuels, from wildfires, and natural processes like volcanoes. Greenhouse gases absorb heat radiating from the Earth’s surface and release it in all directions, including back toward Earth’s surface. By adding more CO2 to the atmosphere, humans amplify the natural greenhouse effect, causing global temperature to rise. Since the onset of industrial times in 1750, human activities have raised atmospheric CO2 by 50%. Considering this challenge, the United States has set a climate goal to achieve net-zero CO2 emissions in the U.S. aviation sector by 2050 to reduce the environmental impact of aviation. Net-zero emissions refers to the amount of greenhouse gases (GHGs), such as CO2, methane or SO2, that are removed from the atmosphere being equal to those emitted by human activity. This contrasts with carbon-neutrality, which refers to no net release of carbon dioxide to the atmosphere, especially through offsetting emissions, that could be accomplished through a series of actions. As of 2022, the goal of net-zero has been adopted by much of the aviation industry including multiple airlines and countries. To reach net-zero by 2050, sustainable aviation fuels (SAFs) are identified as the technology that could provide the greatest impact within this timeframe. However, certain challenges may limit the production and/or adoption of SAFs in the marketplace, such as competition for feedstocks, production capacity, and high cost. In this case, SAFs would be insufficient to meet the net-zero CO2 emission goals. Therefore, in addition to SAFs, other strategies will be needed to close the gap on emissions produced as a result of SAF shortfalls or to enhance the impact of SAFs on reducing emissions. NASA’s Aeronautics Research Mission Directorate (ARMD) aims to examine these additional pathways to explore how its research may best contribute to the realization of net-zero emissions by 2050. Specifically, this effort considers strategies that can reduce emissions in the aviation sector in combination with the use of SAFs and carbon offsets while still meeting projected passenger demand. The strategies considered are not only feasible but also could be operationally scalable by 2050. The goal of this report is to investigate additional strategies such as alternative flight and ground operations, providing insight into the CO2 emission reduction potential and feasibility of strategy implementation by 2050.

Carbon Emissions↗

DOE OSTI2020

Integrating Energy Efficiency Strategies with Industrialized Construction for Our Clean Energy Future: Preprint

NREL’s Industrialized Construction Innovation Team has developed an ambitious plan to accelerate the integration of energy efficiency (EE) strategies with Industrialized Construction (IC). The United States (U.S.) construction industry is beginning to use IC methods to build multifamily apartment buildings to address affordability and labor shortages. Apart from reducing cost of construction and delivery times, the IC method of permanent modular construction has the potential to facilitate the integration of a wide range of EE strategies and advanced controls into such buildings. While there may be unintended EE benefits to IC such as a tighter envelope due to higher construction quality, the process has not been leveraged specifically to enhance EE. NREL aims to claim this missed opportunity and integrate IC benefits with EE as well as advanced controls, distributed energy resources, and grid-friendly design strategies. The paper proposes an ‘IC Assessment Framework’ to achieve affordable zero-energy modular multifamily buildings. Through the selection criteria of Design for Manufacturing and Assembly, the framework aims to distill a broad range of proven EE strategies for site-built into a set of strategies that qualify as easy to integrate for off-site. The output is a Factory Information Model (FIM) that represents a process-based digital twin to enable advanced time-and-motion study, plugs into open source building energy modeling platform (EnergyPlus), and serves as a vital tool facilitating wider adoption of EE integration. Conclusively, the paper delineates next steps for upcoming pilots with NREL’s IC partners towards developing a transformational pathway for our Clean Energy Future.

30 DIRECT ENERGY CONVERSION↗

DOE OSTI2022

Validation of HVAC Hardware-in-the-Loop Simulation for Advanced Control Strategies in Smart Homes: Preprint

Residences with smart thermostats can use advanced control strategies to manage their cooling/heating demand, but it is difficult to evaluate optimal control strategies for flexible heating, ventilation, and air conditioning (HVAC) systems in a traditional laboratory setting. The HVAC hardware-in-the-loop (HIL) system combines physical HVAC equipment and a physical thermostat with a simulated house to enable realistic operation of the hardware in any climate. This HIL platform allows researchers to evaluate advanced control strategies for homes with different construction or vintage types, as well as different climates and occupancy schedules. To demonstrate the capabilities of the HVAC HIL system, experimental results with a SEER 16, HSPF 9.5, 3 ton single-speed air source heat pump are validated against past field data collected from a heavily instrumented, unoccupied, retrofit house located in Sacramento, California. Three different cooling strategies are recreated in the HVAC HIL platform, including two different pre-cooling schedules that were designed to shift energy use away from the evening peak. The room temperatures, heat pump energy use, and run time show good agreement between the field data and HIL experimental results for three strategies.

cooling strategies↗

DOE OSTI2025

Studies of the influence of heat pipe model and coupling strategy in heat pipe microreactor simulations using Sockeye

This work demonstrates various modeling approaches for thermally coupling heat pipes to a graphite monolithic block in a microreactor context, accounting for the presence of a gap. We show that heat pipe model selection has a significant impact on the transient behavior of a three-dimensional coupled microreactor assembly problem by comparing results obtained using different heat pipe models from the heat pipe code Sockeye. Additionally, we show that the choice of coupling strategy has significant consequences for both accuracy and performance. Furthermore, we found that our heat flux transfer strategy exhibited greater accuracy than our temperature transfer strategy, even when comparing a loose coupling of the heat flux transfer strategy to a tight coupling of the temperature transfer strategy. Although this research uses only theoretical test problems, it provides important insights in modeling thermal fluids phenomena in heat pipe microreactors.

Direwolf↗

DOE OSTI2022

RADAMS: Resilient and adaptive alert and attention management strategy against Informational Denial-of-Service (IDoS) attacks

Attacks exploiting human attentional vulnerability have posed severe threats to cybersecurity. In this work, we identify and formally define a new type of proactive attentional attacks called Informational Denial-of-Service (IDoS) attacks that generate a large volume of feint attacks to overload human operators and hide real attacks among feints. Here, we incorporate human factors (e.g., levels of expertise, stress, and efficiency) and empirical psychological results (e.g., the Yerkes-Dodson law and the sunk cost fallacy) to model the operators’ attention dynamics and their decision-making processes along with the real-time alert monitoring and inspection. To assist human operators in dismissing the feints and escalating the real attacks timely and accurately, we develop a Resilient and Adaptive Data-driven alert and Attention Management Strategy (RADAMS) that de-emphasizes alerts selectively based on the abstracted category labels of the alerts. RADAMS uses reinforcement learning to achieve a customized and transferable design for various human operators and evolving IDoS attacks. The integrated modeling and theoretical analysis lead to the Product Principle of Attention (PPoA), fundamental limits, and the tradeoff among crucial human and economic factors. Experimental results corroborate that the proposed strategy outperforms the default strategy and can reduce the IDoS risk by as much as 20%. Besides, the strategy is resilient to large variations of costs, attack frequencies, and human attention capacities. We have recognized interesting phenomena such as attentional risk equivalency, attacker’s dilemma, and the half-truth optimal attack strategy.

97 MATHEMATICS AND COMPUTING↗

DOE OSTI2023

A novel method for co-optimizing battery sizing and charging strategy of battery electric bus fleets: An application to the city of Paris

Battery-electric buses (BEBs) are a promising technology for replacing diesel buses and reducing their environmental burden. However, their charging process can take several hours, depending on the charging technique and strategy, making them susceptible to schedule disruptions. Furthermore, the selection of the charging strategy and battery size can increase the total capital investment and operational expenses of a BEB fleet, which is a major obstacle to its adoption. Therefore, to minimize the total cost of ownership (TCO) and prevent schedule disruptions, it is essential to establish a well-defined approach to determine an appropriate battery size and charging strategy for BEB fleets. This paper presents a method for reducing the TCO of BEB by determining the optimal battery size and charging strategy for each bus while satisfying operating constraints. The method involves a two-step optimization algorithm that uses Dynamic Programming and Genetic Algorithm. Further, the study applies this approach to the bus fleet serving line 21 in Paris and generates the optimal battery sizing, charging strategy, and required charging infrastructure. The results indicate that 100 kWh batteries offer the best trade-off between capital and operational expenditure for the fleet deployment if used with 65–85 kW chargers at bus terminals.

33 ADVANCED PROPULSION SYSTEMS↗

DOE OSTI2021

Evaluating adaptive and predictive power management strategies for optimizing visualization performance on supercomputers

Power is becoming an increasingly scarce resource on the next generation of supercomputers, and should be used wisely to improve overall performance. One strategy for improving power usage is hardware overprovisioning, i.e., systems with more nodes than can be run at full power simultaneously without exceeding the system-wide power limit. With this study, we compare two strategies for allocating power throughout an overprovisioned system – adaptation and prediction – in the context of visualization workloads. While adaptation has been suitable for workloads with more regular execution behaviors, it may not be as suitable on visualization workloads, since they can have variable execution behaviors. This study considers a total of 104 experiments, which vary the rendering workload, power budget, allocation strategy, and node concurrency, including tests processing data sets up to 1 billion cells and using up to 18,432 cores across 512 nodes. Overall, we find that prediction is a superior strategy for this use case, improving performance up to 27% compared to an adaptive strategy.

97 MATHEMATICS AND COMPUTING↗

DOE OSTI2021

A review of transformative strategies for climate mitigation by grasslands

Grasslands can significantly contribute to climate mitigation. However, recent trends indicate that human activities have switched their net cooling effect to a warming effect due to management intensification and land conversion. This indicates an urgent need for strategies directed to mitigate climate warming while enhancing productivity and efficiency in the use of land and natural (nutrients, water) resources. Here, in this work, we examine the potential of four innovative strategies to slow climate change including: 1) Adaptive multi-paddock grazing that consists of mimicking how ancestral herds roamed the Earth; 2) Agrivoltaics that consists of simultaneously producing food and energy from solar panels on the same land area; 3) Agroforestry with a reverse phenology tree species, Faidherbia (Acacia) albida, that has the unique trait of being photosynthetically active when intercropped herbaceous plants are dormant; and, 4) Enhanced Weathering, a negative emission technology that removes atmospheric CO 2 from the atmosphere. Further, we speculate about potential unknown consequences of these different management strategies and identify gaps in knowledge. We find that all these strategies could promote at least some of the following benefits of grasslands: CO 2 sequestration, non-CO 2 GHG mitigation, productivity, resilience to climate change, and an efficient use of natural resources. However, there are obstacles to be overcome. Mechanistic assessment of the ecological, environmental, and socio-economic consequences of adopting these strategies at large scale are urgently needed to fully assess the potential of grasslands to provide food, energy and environmental security.

54 ENVIRONMENTAL SCIENCES↗

DOE OSTI2025

Optimal Control Strategy With Efficiency and Reliability Improvement for Offshore DC Microgrids

Offshore microgrids, due to their remote location and lack of external energy support, face significant challenges in wide-range load operation and maintenance. Consequently, efficiency and reliability are critical concerns for converters in offshore dc microgrids. This article presents an optimal control strategy aimed at enhancing both efficiency and reliability. A normalized nonlinear relationship between power loss and thermal stress of a paralleled converter is first established. Based on this, a dual-objective optimization function with an active weight function as well as a system overall performance index is established. The active weight function dynamically adjusts the control priority based on converter efficiency and switching device thermal stress. Then, the optimal power-sharing strategy is derived by the Lagrange multiplier method with the proposed optimal function. Additionally, to accommodate a wide load range, an optimal selection strategy for operating converter combinations is proposed, requiring only low-bandwidth communication. Experiment verification is given to validate the effectiveness of the proposed control strategy. The experiment results demonstrate that the proposed control strategy can improve the overall performance of offshore microgrids by optimizing efficiency and reliability.

24 POWER TRANSMISSION AND DISTRIBUTION↗

DOE OSTI2023

A Predictor-Corrector Strategy for Adaptivity in Dynamical Low-Rank Approximations

Here, in this paper, we present a predictor-corrector strategy for constructing rank-adaptive, dynamical low-rank approximations (DLRAs) of matrix-valued ODE systems. The strategy is a compromise between (i) low-rank step-truncation approaches that alternately evolve and compress solutions and (ii) strict DLRA approaches that augment the low-rank manifold using subspaces generated locally in time by the DLRA integrator. The strategy is based on an analysis of the error between a forward temporal update into the ambient full-rank space, which is typically computed in a step-truncation approach before recompressing, and the standard DLRA update, which is forced to live in a low-rank manifold. We use this error, without requiring its full-rank representation, to correct the DLRA solution. A key ingredient for maintaining a low-rank representation of the error is a randomized SVD, which introduces some degree of stochastic variability into the implementation. The strategy is formulated and implemented in the context of discontinuous Galerkin spatial discretizations of PDEs and applied to several versions of DLRA methods found in the literature as well as a new variant. Numerical experiments comparing the predictor-corrector strategy to other methods demonstrate robustness to overcome shortcomings of step truncation or strict DLRA approaches: The former may require more memory than is strictly needed, while the latter may miss transients solution features that cannot be recovered. The effect of randomization, tolerances, and other implementation parameters is also explored.

97 MATHEMATICS AND COMPUTING↗

DOE OSTI2025

Business Models for Scaling Demand Flexibility Volume II – Customer relationship management strategies, challenges, and lessons learned from U.S. programs

Load growth at the grid edge is driving increased attention to the distribution system and its ability to enable customer technology adoption in an affordable and timely manner. Key industry stakeholders, including electric utilities and regulators, can benefit from strategies to manage and balance customer needs with infrastructure investments, such as demand flexibility. This report focuses on demand flexibility—the ability to reduce, shift, shed, generate, or modulate loads in response to building and grid needs—to reduce the need for costly grid upgrades by deferring investment needs and increase system reliability by shifting electricity usage during periods of high risk. Specifically, we focus on the emerging characteristics of business models for demand flexibility as a framework to understand how demand flexibility programs generate value. In this report, we focus on demand flexibility program customer relationship management strategies, which provide information on value creation and focus on ensuring customers can navigate programs smoothly. This report discusses the role of customer relationship management strategies in demand flexibility programs, characterizes customer relationship management strategies that can be considered during program design and implementation, identifies existing challenges to customer relationship management strategies, and describes lessons learned. This report is part of a series that includes reports on value propositions, stakeholder ecosystem management, and program life cycle.

24 POWER TRANSMISSION AND DISTRIBUTION↗