NASA NTRS1999
Flight software is a mission critical element of spacecraft functionality and performance. When ground operations personnel interface to a spacecraft, they are typically dealing almost entirely with the capabilities of onboard software. This software, even more than critical ground/flight communications systems, is expected to perform perfectly during all phases of spacecraft life. Due to the fact that it can be reprogrammed on-orbit to accommodate degradations or failures in flight hardware, new insights into spacecraft characteristics, new control options which permit enhanced science options, etc., the on- orbit flight software maintenance team is usually significantly responsible for the long term success of a science mission. Failure of flight software to perform as needed can result in very expensive operations work-around costs and lost science opportunities. There are three basic approaches to maintaining spacecraft software--namely using the original developers, using the mission operations personnel, or assembling a center of excellence for multi-spacecraft software maintenance. Not planning properly for flight software maintenance can lead to unnecessarily high on-orbit costs and/or unacceptably long delays, or errors, in patch installations. A common approach for flight software maintenance is to access the original development staff. The argument for utilizing the development staff is that the people who developed the software will be the best people to modify the software on-orbit. However, it can quickly becomes a challenge to obtain the services of these key people. They may no longer be available to the organization. They may have a more urgent job to perform, quite likely on another project under different project management. If they havn't worked on the software for a long time, they may need precious time for refamiliarization to the software, testbeds and tools. Further, a lack of insight into issues related to flight software in its on-orbit environment, may find the developer unprepared for the challenges. The second approach is to train a member of the flight operations team to maintain the spacecraft software. This can prove to be a costly and inflexible solution. The person assigned to this duty may not have enough work to do during a problem free period and may have too much to do when a problem arises. If the person is a talented software engineer, he/she may not enjoy the limited software opportunities available in this position; and may eventually leave for newer technology computer science opportunities. Training replacement flight software personnel can be a difficult and lengthy process. The third approach is to assemble a center of excellence for on-orbit spacecraft software maintenance. Personnel in this specialty center can be managed to support flight software of multiple missions at once. The variety of challenges among a set of on-orbit missions, can result in a dedicated, talented staff which is fully trained and available to support each mission's needs. Such staff are not software developers but are rather spacecraft software systems engineers. The cost to any one mission is extremely low because the software staff works and charges, minimally on missions with no current operations issues; and their professional insight into on-orbit software troubleshooting and maintenance methods ensures low risk, effective and minimal-cost solutions to on-orbit issues.