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Continual improvement plan

NASA's approach to continual improvement (CI) is a systems-oriented, agency-wide approach that builds on the past accomplishments of NASA Headquarters and its field installations and helps achieve NASA's vision, mission, and values. The NASA of the future will fully use the principles of continual improvement in every aspect of its operations. This NASA CI plan defines a systematic approach and a model for continual improvement throughout NASA, stressing systems integration and optimization. It demonstrates NASA's constancy of purpose for improvement - a consistent vision of NASA as a worldwide leader in top-quality science, technology, and management practices. The CI plan provides the rationale, structures, methods, and steps, and it defines NASA's short term (1-year) objectives for improvement. The CI plan presents the deployment strategies necessary for cascading the goals and objectives throughout the agency. It also provides guidance on implementing continual improvement with participation from top leadership and all levels of employees.

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Design of launch systems using continuous improvement process

The purpose of this paper is to identify a systematic process for improving ground operations for future launch systems. This approach is based on the Total Quality Management (TQM) continuous improvement process. While the continuous improvement process is normally identified with making incremental changes to an existing system, it can be used on new systems if they use past experience as a knowledge base. In the case of the Reusable Launch Vehicle (RLV), the Space Shuttle operations provide many lessons. The TQM methodology used for this paper will be borrowed from the United States Air Force 'Quality Air Force' Program. There is a general overview of the continuous improvement process, with concentration on the formulation phase. During this phase critical analyses are conducted to determine the strategy and goals for the remaining development process. These analyses include analyzing the mission from the customers point of view, developing an operations concept for the future, assessing current capabilities and determining the gap to be closed between current capabilities and future needs and requirements. A brief analyses of the RLV, relative to the Space Shuttle, will be used to illustrate the concept. Using the continuous improvement design concept has many advantages. These include a customer oriented process which will develop a more marketable product and a better integration of operations and systems during the design phase. But, the use of TQM techniques will require changes, including more discipline in the design process and more emphasis on data gathering for operational systems. The benefits will far outweigh the additional effort.

Brown, Richard W.

Continual Improvement in Shuttle Logistics

It has been said that Continual Improvement (CI) is difficult to apply to service oriented functions, especially in a government agency such as NASA. However, a constrained budget and increasing requirements are a way of life at NASA Kennedy Space Center (KSC), making it a natural environment for the application of CI tools and techniques. This paper describes how KSC, and specifically the Space Shuttle Logistics Project, a key contributor to KSC's mission, has embraced the CI management approach as a means of achieving its strategic goals and objectives. An overview of how the KSC Space Shuttle Logistics Project has structured its CI effort and examples of some of the initiatives are provided.

Flowers, Jean

Strategic planning as a focus for continuous improvement. A case study

What do most of the successful people and organizations in our world have in common? Instead of worrying about the future, they work to create it. They have a plan, or a vision of what they want to accomplish and they focus their efforts on success. Strategic planning has been described as a disciplined, ongoing process to produce fundamental decisions and actions that shape what an organization is, what it does, and how it will respond to a changing environment. This case study discussion will evaluate the relationship between strategic planning and Total Quality Management (TQM), or continuous improvement, through the experience of the NASA Johnson Space Center in developing a strategy for the future. That experience clearly illustrates the value of strategic planning in setting the framework and establishing the overall thrust of continuous improvement initiatives. Equally significant, the fundamentals of a quality culture such as strong customer and supplier partnerships, participative involvement, open communications, and ownership were essential in overcoming the challenges inherent in the planning process. A reinforced management commitment to the quality culture was a clear, long-term benefit.

Oneill, John W.

Continual improvement: A bibliography with indexes, 1992-1993

This bibliography lists 606 references to reports and journal articles entered into the NASA Scientific and Technical Information Database during 1992 to 1993. Topics cover the philosophy and history of Continual Improvement (CI), basic approaches and strategies for implementation, and lessons learned from public and private sector models. Entries are arranged according to the following categories: Leadership for Quality, Information and Analysis, Strategic Planning for CI, Human Resources Utilization, Management of Process Quality, Supplier Quality, Assessing Results, Customer Focus and Satisfaction, TQM Tools and Philosophies, and Applications. Indexes include subject, personal author, corporate source, contract number, report number, and accession number.

Source record

Continuous Improvement in Battery Testing at the NASA/JSC Energy System Test Area

The Energy Systems Test Area (ESTA) at the Lyndon B. Johnson Space Center in Houston, Texas conducts development and qualification tests to fulfill Energy System Division responsibilities relevant to ASA programs and projects. EST A has historically called upon a variety of fluid, mechanical, electrical, environmental, and data system capabilities spread amongst five full-service facilities to test human and human supported spacecraft in the areas of propulsion systems, fluid systems, pyrotechnics, power generation, and power distribution and control systems. Improvements at ESTA are being made in full earnest of offering NASA project offices an option to choose a thorough test regime that is balanced with cost and schedule constraints. In order to continue testing of enabling power-related technologies utilized by the Energy System Division, an especially proactive effort has been made to increase the cost effectiveness and schedule responsiveness for battery testing. This paper describes the continuous improvement in battery testing at the Energy Systems Test Area being made through consolidation, streamlining, and standardization.

Boyd, William

Continuously Improving Parametric Modeling with Historical Data on the ICESat-2 Mission

This paper delves into the details of the Joint Confidence Level (JCL) process performed for the Ice, Cloud, and Land Elevation Satellite (ICESat)-2 mission and how past performance was incorporated into subsequent JCL models to enable the project to continuously analyze potential slips to their launch readiness date (LRD). One year prior to the mission Preliminary Review (mPDR), the JCL model development process began. The first model was well received at the mPDR, held on October 10, 2012, and the input received by the Standing Review Board was incorporated into the model for the official data drop for key decision point (KDP)-C. The 70% JCL results of the October 2012 mPDR model forecast an LRD of February 2017 and associated cost of $830M. This result in 2012 immediately highlighted potential challenges with the project-planned LRD of July 2016. The year following the mPDR, the project had sustained a oneyear slip in the LRD due to problematic systems engineering requirement issues which impacted all project subsystems. This slip moved the project planned LRD from July 2016 to July 2017, an additional 5 months beyond the 2012 model’s 70% JCL result for the LRD of February 2017. As the project was quickly approaching the mission Critical Design Review (mCDR), the need for reliable JCL results increased significantly. The project held discussions on the JCL modeling process and focused on the input uncertainty distributions. Specifically, to identify the uncertainty distributions that the 2012 mPDR model would have needed to produce a 70% LRD result of July 2017. This led the project to compare multiple uncertainty distributions, and ultimately spurred the project to utilize uncertainty distributions that incorporated project past performance and historical data to forecast potential LRD slips. The revised results, created in 2014 and utilizing the new uncertainty distributions, showed that with 70% confidence, the ICESat-2 mission would launch in August 2018 with a cost of $1,044M. Today, ICESat-2 is scheduled to launch on September 15, 2018 with a project management (PM) agreement value of $1,056M. This illustrates how a JCL model can be continuously improved to produce valuable results for a project, even in cases of LRD delays. The primary reason for the ICESat-2 LRD delay is due to a laser failure on the primary instrument. Laser failure was one of the highest risk and uncertainty drivers within the JCL model. The project placed the most risk in this area of the model, and the model further identified the laser as the top risk driver and contributor to the LRD result. This further illustrates how a JCL can be used to predict and quantify possible issues on new technology missions.

Krygiel, Joseph

Program/Project Management Resources: A collection of 50 bibliographies focusing on continual improvement, reinventing government, and successful project management

These Program/Project Management Resource Lists were originally written for the NASA project management community. Their purpose was to promote the use of the NASA Headquarters Library Program/Project Management Collection funded by NASA Headquarters Code FT, Training & Development Division, by offering introductions to the management topics studied by today's managers. Lists were also written at the request of NASA Headquarters Code T, Office of Continual improvements, and at the request of NASA members of the National Performance Review. This is the second edition of the compilation of these bibliographies; the first edition was printed in March 1994.

Michaels, Jeffrey

Recommended techniques for effective maintainability. A continuous improvement initiative of the NASA Reliability and Maintainability Steering Committee

This manual presents a series of recommended techniques that can increase overall operational effectiveness of both flight and ground based NASA systems. It provides a set of tools that minimizes risk associated with: (1) restoring failed functions (both ground and flight based); (2) conducting complex and highly visible maintenance operations; and (3) sustaining a technical capability to support the NASA mission using aging equipment or facilities. It considers (1) program management - key elements of an effective maintainability effort; (2) design and development - techniques that have benefited previous programs; (3) analysis and test - quantitative and qualitative analysis processes and testing techniques; and (4) operations and operational design techniques that address NASA field experience. This document is a valuable resource for continuous improvement ideas in executing the systems development process in accordance with the NASA 'better, faster, smaller, and cheaper' goal without compromising safety.

Source record

Lessons Learned from NASA Goddard Space Flight Center’s Product Development Lead Training Schedule and Cost Development Workshop: Continuous Improvement

This presentation provides a status of the Goddard Space Flight Center (GSFC) effort to increase foundational knowledge of Product Development Leads (PDLs) in schedule and cost management including earned value management (EVM). In 2012, GSFC’s Engineering and Technology Directorate (ETD) implemented an in-house training program to prepare PDLs for managing the technical, cost, schedule, and risk aspects of spaceflight systems to meet their subsystem commitments. Developed in-house, the PDL training program provides an integrated approach to requirements development, risk, schedule and cost management, EVM, performance tracking, and other areas. The program has been held twice yearly since its inception with 531 participating and 451 completing the curriculum. In 2017, the program won the Robert H. Goddard award for Quality and Process Improvement. Program development and evolution were presented in the 2018 NASA Schedule and Cost Symposium. The presentation was so well received that this year we focus on one workshop within the program: Schedule and Cost Development, including EVM. We examine the on-going logic modeling process and how participant and stakeholder data influence workshop content and design, and how the disciplines of schedule and cost contribute to mission success. In this presentation we refresh you on how the approach integrates lecture, small group discussion, estimating, case study exercises, and problem solving. We update you on the data collected from participants and stakeholders, and we discuss how we use these data to measure training effectiveness. Specific topics include: • How the logic model is used as the backbone for continuous program improvement, • How feedback influences implementation and curriculum updates, • How data collection and analysis inform workshop content and development, including participant discoveries of EVM data, • How including the resource analyst and planner in the product development team supports project success.

Lessons Learned

Partnership for Continuous Improvement

The proceedings are presented of the sixth annual conference on quality control between NASA and its contractors. The emphasis is placed on a commitment to quality and excellence that guarantees mission success. A forum is provided for representatives from government, industry, and academia to exchange ideas and experiences, encouraging total quality performance that results in high quality products and services. Key points are highlighted from the presentations and activities are described that have resulted in a broad range of improvements in products and services from government, industry, and academia. Long term commitment to quality is an essential requirement that ensures future success. That commitment reinterates the dedication to excellence in space exploration and to national quality and productivity improvement.

Source record

Continued improvment of large area, in situ sputter deposition of superconducting YBCO thin films

The deposition of thin films of superconducting YBa2Cu3O7-x onto substrates of up to 3-in diameter by an integrated off-axis sputtering is reported. The substrate is located above the center of an 8-in-diameter YBCO planar target, and, in conjunction with a negative ion shield, negative ion effects are avoided. A large radiant heater provides backside, noncontact heating of the bare substrates. YBCO films have been grown on polished 1-cm2 MgO and LaAlO3 substrates with Tc = 90 K or greater, Jc = 2.5 x 10 exp 6 A/sq cm or greater at 77 K, and microwave surface resistance Rs less than 0.4 micro-ohm at 77 K and 10 GHz. The films have a very smooth surface morphology. Uniformity data for LaAlO3 substrates are less than +/-5 percent in Rs. Thickness uniformity results for 3-in substrates indicate less than 10 percent variation. The growth of epitaxial insulating films for use with YBCO films and application of the YBCO films in microwave devices are briefly discussed.

Truman, J. K.

Continuous Improvements to East Coast Abort Landings for Space Shuttle Aborts

Improvement initiatives in the areas of guidance, flight control, and mission operations provide increased capability for successful East Coast Abort Landings (ECAL). Automating manual crew procedures in the Space Shuttle's onboard guidance allows faster and more precise commanding of flight control parameters needed for successful ECALs. Automation also provides additional capability in areas not possible with manual control. Operational changes in the mission concept allow for the addition of new landing sites and different ascent trajectories that increase the regions of a successful landing. The larger regions of ECAL capability increase the safety of the crew and Orbiter.

Butler, Kevin D.

Ellicott City Disasters II: Enhancing a Statistical Flood Risk Model to Continue Improving Early Warning Systems and Public Safety in Ellicott City, Maryland

As flooding events in the United States grow in frequency and intensity, the use of technological advancements and applied science are increasingly necessary for effective flood monitoring and warning systems. The NASA DEVELOP Ellicott City Disasters II project investigated the use of machine learning for applications in flood risk detection to support the improvement of early warning systems. To strengthen the efforts of the Howard County Office of Emergency Management (OEM) in building a more robust flood monitoring system, the project improved the original statistical flood risk model, FLuME (Flood Learning Model Environment), programmed by the first DEVELOP term. The enhancements incorporated an additional six years of precipitation and soil moisture data from the North American Land Data Assimilation System (NLDAS), modeled using Aqua Advanced Microwave Scanning Radiometer for EOS and Tropical Rainfall Measuring Mission (TRMM) Microwave Imager. These Earth observations were supplemented by stream gauge data from the OEM and the US Geological Survey. The resultant flood risk model FLASH (Flood Learning Environment and Severity Assessment Hub) was trained to evaluate input variables and predict stage height in Ellicott City in real time. The addition of an advanced deep learning framework known as long short-term memory improved the model’s ability to capture relationships between variables. To assess the effectiveness of the new model, FLASH produced a model efficiency metric of 0.99, a significant improvement over the 0.85 value produced by the previous model. The project assisted the OEM in pursuing the integration of open data and NASA Earth observations into a threat matrix capable of informing near real-time decision making.

Disasters

Ellicott City Disasters II: Enhancing a Statistical Flood Risk Model to Continue Improving Early Warning Systems and Public Safety in Ellicott City, Maryland

As flooding events in the United States grow in frequency and intensity, the use of technological advancements and applied science are increasingly necessary for effective flood monitoring and warning systems. The NASA DEVELOP Ellicott City Disasters II project investigated the use of machine learning for applications in flood risk detection to support the improvement of early warning systems. To strengthen the efforts of the Howard County Office of Emergency Management (OEM) in building a more robust flood monitoring system, the project improved the original statistical flood risk model, FLuME (Flood Learning Model Environment), programmed by the first DEVELOP term The enhancements incorporated an additional six years of precipitation and soil moisture data from the North American Land Data Assimilation System (NLDAS), modeled using Aqua Advanced Microwave Scanning Radiometer for EOS and Tropical Rainfall Measuring Mission TRMM Microwave Imager. These Earth observations were supplemented by stream gauge data from the OEM and the US Geological Survey. The resultant flood risk model FLASH (Flood Learning Environment and Severity Assessment Hub) was trained to evaluate input variables and predict stage height in Ellicott City in real time. The addition of an advanced deep learning framework known as long short-term memory improved the model’s ability to capture relationships between variables. To assess the effectiveness of the new model, FLASH produced a model efficiency metric of 0.99, a significant improvement over the 0.85 value produced by the previous model. The project assisted the OEM in pursuing the integration of open data and NASA Earth observations into a threat matrix capable of informing near real-time decision making.

Disasters