Operationalizing “Wickedness” as Analytical and Creative Tools to Transform Aviation
As the world grows increasingly networked and complex, so do challenges faced by aviation and technology professionals (e.g., fighting wildfires and increasing access to healthcare). There is a need to develop new methods to tackle complex socio-technical problems relevant to aviation. The concept of “wicked” problems offers new methods and perspectives for framing complex challenges. In this paper, we present two modes of operationalizing “wickedness” used by NASA’s Convergent Aeronautics Solutions (CAS) Project to develop transformative innovations in aviation: as an analytical, evaluative tool and a creative, generative tool. Through project examples, we demonstrate that using wickedness as a creative tool during the design process enables rich problem exploration with diverse stakeholders and reflection on how a problem is formulated, while usage as an analytical tool can provide criteria for project selection if internal agreement on the definitions of such criteria is established. Operationalizing wickedness as a creative tool may also enable organizational development of a generative mindset to better adapt to our rapidly changing future.