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The EFCOG Human Performance Improvement (HPI) Task Team (TT) and the Work Planning & Control (WP&C) TT collaborated to develop a Best Practice that provides examples of how to integrate of HPI into WP&C tasks. This document is a collection of some best practices as determined by team members.
This document is a collection of these best practices as determined by team members. This best practice attempts to: Realize opportunities to break the myth where people believe that HPI does not apply to them as they perform no physical work. Recommend options to create an environment that promotes intellectual collaboration and trust, enabling candor and vulnerability. Explain how errors manifest differently from the same human fallibility. Knowledge workers (KW) have errors that take different perspectives to find and mitigate the unique manifestation of these conditions. Help KW identify the critical steps (or risk important steps) in their processes. Reduce risk/consequence from KW errors (limit latent errors as well as finding latent conditions), building resiliency into KW tasks. Mitigation strategies may be different.
Guidance on Integrating Human Performance Improvement including guidance on Developing Area Specific Implementation Plans, Tool Usage, and Building the Capacity for Resiliency aka Failing Safely.
In 2020 the world was impacted by COVID-19. How work is done was dramatically changed for a large portion of the workforce. Many have made the abrupt shift to working from their home while others have adapted to COVID protocols (such as social distancing and wearing facemasks). Fundamentally, Human and Organizational Performance Improvement concepts and science did not change – only the delivery method changed (in some cases). The primary effect has been to accelerate dynamics already present in society – from e-commerce to online education to remote healthcare. Change is never easy for humans. However, remote work should be viewed as an opportunity; not a fix to a problem. In this Best Practice paper, you’ll get practical suggestions to help you reduce errors and improve Human Performance in remote, socially-distanced “work-from-home” environments.
The facilities at the Materials and Fuels Complex (MFC) contain a diverse collection of nuclear research and development capabilities which enable experiments and engineering to drive the world’s nuclear energy future. It is our responsibility to ensure safe, efficient, and reliable operation of MFC facilities to support INL’s nuclear science and technology and national security missions. The MFC management plan makes it clear that safely achieving this takes the right people using good processes.