Training and certification of human organizational factors designers in nuclear plant engineering - 344
Performing an increasing number of small and large-scope nuclear Human Factors Programs, AREVA NP is facing the challenging situation that (1) well-trained experts in Human Factors or Usability Engineering are currently hard to find and (2) newly hired ones need at least two years 'on the job' to become familiar with the nuclear field and the complexity of engineering Human Factors in this field. To innovatively meet this challenge we focus instead on company-internal engineers. Demonstrated nuclear engineering knowledge and skills and pronounced interest to extend both renders them optimal applicants to the AREVA NP two years Human Organizational Factors Training and Certification program. The AREVA NP training shall convey Human Factors knowledge and skills within the limited time of two years. We also stress the need to change participants' mindset from a technically-biased to a human-centered approach, committed to involve end-users throughout design. Next to psychology principles, user testing, user-centered design, plant operation principles, and the acquisition and documentation of users' requirements, design constraints, and inherent tradeoffs, participants will be trained to apply learned methods in a real environment and meet the challenges of real projects. The following sections provide insights in the training conception and preparation phase, the identification of appropriate candidates, the development of course syllabuses, and the schedule of lectures and tests. The promising experiences made thus far are reported as well. (authors)