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Search indexed NASA NTRS and DOE OSTI research on propulsion, heat transfer, battery materials and energy systems. Follow report and document links to the original sources.

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At least 19 records
All sourcesNASA NTRSDOE OSTI
NASA NTRS2000

Service Quality in the U.S. Airline Industry: Variations in Performance Within Airlines and Between Airlines and the Industry

This study examined the service quality of 25 U.S. airlines (1987-1996) using data from the Department of Transportation's Air Travel Consumer Report. After a total quality and total complaint rate was calculated for these airlines, a 95 percent confidence interval was placed around the yearly and company means calculated to examine those cases that were significantly different from the mean. Results indicate that while the major carriers are converging toward a higher level of quality, there continues to be significant yearly variation. The service quality of regional carriers was much lower than major carriers and showed much greater variation.

Rhoades, Dawna L.↗
NASA NTRS2002

Cross-Cultural Perspectives of Service Quality and Risk in Air Transportation

This study compares US and Korean customers in terms of their perceptions of airline service quality based on SERVPERF and industry-based measures, as well as their perceptions of risks involved in the airline choice. SERVPERF is a set of multi-dimensional measures of customer evaluations of service quality. The results indicate that: (1) US passengers are generally more satisfied with their airline service than Korean customers on most of the SERVPERF dimensions; (2) Koreans are generally more satisfied with the bumping procedures whereas US participants feel more satisfied with the airline's baggage handling, operations/safety, and connections; and (3) US participants perceive higher levels of performance and financial risks whereas Koreans feel greater social risk in choosing an airline. This study also examines the SERVPERF, industry-based measure, and perceived risk in predicting customer satisfaction with, and intention to repatronize the airline. The results suggest that US customers consider service reliability, in-flight comfort, and connections as the key factors determining satisfaction with airline service whereas Korean passengers generally regard reliability, assurance, and risk factors as predictors of satisfaction. The determining factors of customer intention to repatronize the airline are reliability and empathy for US, and reliability and overall risk for Korean customers. The study demonstrates the applicability of SERVPERF as a cross-cultural tool and indicates the importance of perceived risk in cross-cultural studies.

Cunningham, Lawrence F.↗
NASA NTRS2010

Service Quality Assessment for NASA's Deep Space Network: No Longer a Luxury

When NASA's Deep Space Network (DSN) was established almost a half century ago, the concept of computer-based service delivery was impractical or infeasible due to the state of information technology As a result, the interface the DSN exposes to its customers tends to be equipment-centric, lacking a clear demarcation between the DSN and the mission operation systems (MOS) of its customers. As the number of customers has continued to increase, the need to improve efficiency and minimize costs has grown. This growth has been the impetus for a DSN transformation from an equipment-forrent provider to a provider of standard services. Service orientation naturally leads to requirements for service management, including proactive measurement of service quality and service levels as well as the efficiency of internal processes and the performance of service provisioning systems. DSN System Engineering has surveyed industry offerings to determine if commercial successes in decision support and Business Intelligence (BI) solutions can be applied to the DSN. A pilot project was initiated, and subsequently executed to determine the feasibility of repurposing a commercial Business Intelligence platform for engineering analysis in conjunction with the platform's intended business reporting and analysis functions.

Operations Efficiency↗
NASA NTRS1985

Experimental results supporting the determination of service quality objectives for DBS systems

A summary of the results of a joint United States and Canadian program on subjective measurements of the picture degradation caused by noise and interference on an NTSC encoded color television signal is given in this paper. The effects of system noise, cochannel and adjacent channel interference, and both single entry and aggregate as well as a combination of these types of interference were subjectively evaluated by expert and nonexpert viewers under reference conditions. These results were used to develop the rationale used at RARC '83 to establish the service quality objective for planning the DBS service for the American continents.

Chouinard, G.↗
NASA NTRSDate not supplied

Performance and Accuracy Assessment of Line Marching Algorithm Computations Utilizing GPUs Within a Predictive GNSS Quality Service

This paper presents a detailed analysis of the accuracy and performance of line marching algorithms executing on a GPU. In the context of an accurate Global Navigation Satellite System(GNSS) quality of service simulation, horizon sky-plots are a useful tool to determine satellite visibility in the presence of obstructions from objects, such as buildings or dense foliage. In order to accurately model satellite visibility at a point of interest on a map, a horizon plot can identify the viewing angles at which objects are blocking the sky. This computation requires traversing a line starting at the point of interest on a 2D altitude map, moving outward for every azimuth angle. To explore the performance of this computation, we propose a new dynamic stopping condition for the traversal of the line, benefiting from objects close to the point of interest. We compare the accuracy of common line marching algorithms, and consider their parallel performance when developed in CUDA. We find that our proposed stopping condition for line marching provides a significant improvement in performance in urban canyon sky-plots, as compared to previous work. Additionally, these results show that simpler algorithms, such as the digital differential analyzer line algorithm, are better suited for GPUs than more sophisticated schemes such as Bresenham’s algorithm, specifically in the context of sky-plothorizon computations. The trade-off between accuracy and performance is analyzed and providing guidance that depends on the targeted goal of the GNSS application.

GNSS↗
NASA NTRS2003

A Study on the Development of Service Quality Index for Incheon International Airport

The main purpose of this study is located at developing Ominibus Monitors System(OMS) for internal management, which will enable to establish standards, finding out matters to be improved, and appreciation for its treatment in a systematic way. It is through developing subjective or objective estimation tool with use importance, perceived level, and complex index at international airport by each principal service items. The direction of this study came towards for the purpose of developing a metric analysis tool, utilizing the Quantitative Second Data, Analysing Perceived Data through airport user surveys, systemizing the data collection-input-analysis process, making data image according to graph of results, planning Service Encounter and endowing control attribution, and ensuring competitiveness at the minimal international standards. It is much important to set up a pre-investigation plan on the base of existent foreign literature and actual inspection to international airport. Two tasks have been executed together on the base of this pre-investigation; one is developing subjective estimation standards for departing party, entering party, and airport residence and the other is developing objective standards as complementary methods. The study has processed for the purpose of monitoring services at airports regularly and irregularly through developing software system for operating standards after ensuring credibility and feasibility of estimation standards with substantial and statistical way.

Lee, Kang Seok↗
NASA NTRS1993

INMARSAT's personal communicator system

Inmarsat has been providing near global mobile satellite communications since 1982 and Inmarsat terminals are currently being used in more than 130 countries. The terminals have been reduced in size and cost over the years and new technology has enabled the recent introduction of briefcase sized personal telephony terminals (Inmarsat-M). This trend continues and we are likely to see Inmarsat handheld terminals by the end of the decade. These terminals are called Inmarsat-P and this paper focuses on the various elements required to support a high quality service to handheld terminals. The main system elements are: the handheld terminals; the space segment with the associated orbits; and the gateways to terrestrial networks. It is both likely and desirable that personal handheld satellite communications will be offered by more than one system provider and this competition will ensure strong emphasis on service quality and cost of ownership. The handheld terminals also have to be attractive to a large number of potential users, and this means that the terminals must be small enough to fit in a pocket. Battery lifetime is another important consideration, and this coupled with radiation safety requirements limits the maximum radiated EIRP. The terminal G/T is mainly constrained by the gain of the omnidirectional antenna and the noise figure of the RF front end (including input losses). Inmarsat has examined, with the support of industry, a number of Geosynchronous (GSO), Medium Earth Orbit (MEO) and Low Earth Orbit (LEO) satellite options for the provision of a handheld mobile satellite service. This paper describes the key satellite and orbit parameters and tradeoffs which affect the overall quality of service and the space segment costing. The paper also stresses not only the importance of using and sharing the available mobile frequency band allocations efficiently, but also the key considerations affecting the choice of feeder link bands. The design of the gateways and the terrestrial network is critical to the overall viability of the service, and this paper also examines the key technical parameters associated with the Land Earth Stations (LES), which act as gateways into the Public Switched Telephone Network (PSTN). These not only include the design tradeoffs associated with the LES, but also the different terrestrial network interface options. The paper concludes with a brief description of the satellite propagation conditions associated with the use of handheld terminals. It describes how the handheld results in a number of propagation impairments which are not common to the previous measurements associated with vehicle mounted antennas. These measurements indicate that there is a complex tradeoff between link margin and the elevation angle to the satellite which has a significant impact on the space segment requirements and costing.

Hart, Nick↗
NASA NTRS1999

A Study of Quality of Service Communication for High-Speed Packet-Switching Computer Sub-Networks

With the development of high-speed networking technology, computer networks, including local-area networks (LANs), wide-area networks (WANs) and the Internet, are extending their traditional roles of carrying computer data. They are being used for Internet telephony, multimedia applications such as conferencing and video on demand, distributed simulations, and other real-time applications. LANs are even used for distributed real-time process control and computing as a cost-effective approach. Differing from traditional data transfer, these new classes of high-speed network applications (video, audio, real-time process control, and others) are delay sensitive. The usefulness of data depends not only on the correctness of received data, but also the time that data are received. In other words, these new classes of applications require networks to provide guaranteed services or quality of service (QoS). Quality of service can be defined by a set of parameters and reflects a user's expectation about the underlying network's behavior. Traditionally, distinct services are provided by different kinds of networks. Voice services are provided by telephone networks, video services are provided by cable networks, and data transfer services are provided by computer networks. A single network providing different services is called an integrated-services network.

Cui, Zhenqian↗
NASA NTRS2011

Application of ESE Data and Tools to Air Quality Management: Services for Helping the Air Quality Community use ESE Data (SHAirED)

The goal of this REASoN applications and technology project is to deliver and use Earth Science Enterprise (ESE) data and tools in support of air quality management. Its scope falls within the domain of air quality management and aims to develop a federated air quality information sharing network that includes data from NASA, EPA, US States and others. Project goals were achieved through a access of satellite and ground observation data, web services information technology, interoperability standards, and air quality community collaboration. In contributing to a network of NASA ESE data in support of particulate air quality management, the project will develop access to distributed data, build Web infrastructure, and create tools for data processing and analysis. The key technologies used in the project include emerging web services for developing self describing and modular data access and processing tools, and service oriented architecture for chaining web services together to assemble customized air quality management applications. The technology and tools required for this project were developed within DataFed.net, a shared infrastructure that supports collaborative atmospheric data sharing and processing web services. Much of the collaboration was facilitated through community interactions through the Federation of Earth Science Information Partners (ESIP) Air Quality Workgroup. The main activities during the project that successfully advanced DataFed, enabled air quality applications and established community-oriented infrastructures were: develop access to distributed data (surface and satellite), build Web infrastructure to support data access, processing and analysis create tools for data processing and analysis foster air quality community collaboration and interoperability.

Falke, Stefan↗
NASA NTRS2013

Data Quality Screening Service

A report describes the Data Quality Screening Service (DQSS), which is designed to help automate the filtering of remote sensing data on behalf of science users. Whereas this process often involves much research through quality documents followed by laborious coding, the DQSS is a Web Service that provides data users with data pre-filtered to their particular criteria, while at the same time guiding the user with filtering recommendations of the cognizant data experts. The DQSS design is based on a formal semantic Web ontology that describes data fields and the quality fields for applying quality control within a data product. The accompanying code base handles several remote sensing datasets and quality control schemes for data products stored in Hierarchical Data Format (HDF), a common format for NASA remote sensing data. Together, the ontology and code support a variety of quality control schemes through the implementation of the Boolean expression with simple, reusable conditional expressions as operands. Additional datasets are added to the DQSS simply by registering instances in the ontology if they follow a quality scheme that is already modeled in the ontology. New quality schemes are added by extending the ontology and adding code for each new scheme.

Strub, Richard↗
NASA NTRS1998

MPEG-2 Over Asynchronous Transfer Mode (ATM) Over Satellite Quality of Service (QoS) Experiments: Laboratory Tests

Asynchronous transfer mode (ATM) quality of service (QoS) experiments were performed using MPEG-2 (ATM application layer 5, AAL5) over ATM over an emulated satellite link. The purpose of these experiments was to determine the free-space link quality necessary to transmit high-quality multimedia information by using the ATM protocol. The detailed test plan and test configuration are described herein as are the test results. MPEG-2 transport streams were baselined in an errored environment, followed by a series of tests using, MPEG-2 over ATM. Errors were created both digitally as well as in an IF link by using a satellite modem and commercial gaussian noise test set for two different MPEG-2 decoder implementations. The results show that ITU-T Recommendation 1.356 Class 1, stringent ATM applications will require better link quality than currently specified; in particular, cell loss ratios of better than 1.0 x 10(exp -8) and cell error ratios of better than 1.0 x 10(exp -7) are needed. These tests were conducted at the NASA Lewis Research Center in support of satellite-ATM interoperability research.

Ivancic, William D.↗
NASA NTRS1998

Asynchronous Transfer Mode Quality-of-Service Testing

In support of satellite-ATM interoperability, researchers at the NASA Lewis Research Center performed asynchronous transfer mode (ATM) quality-of-service experiments using MPEG-2 (ATM application layer 5, AAL5) over ATM over an emulated satellite link. The purpose of these experiments was to determine the free-space link quality necessary to use the ATM protocol to transmit high-quality multimedia information. The experimental results have been submitted to various International Telecommunications Union (ITU) study groups in order to improve and modify current standards and recommendations for the telecommunications industry. Quality-of-service parameters for Class I, stringent class requirements for ITU-T I.356 are currently being debated. The experimental results presented will help to establish these quality-of-service thresholds. This material will also be useful in the development of the ITU-R WP-4B's Draft Preliminary New Recommendation on the Transmission of Asynchronous Transfer Mode Traffic via Satellite (Rec. S.atm).

Ivancic, William D.↗
NASA NTRS1999

A Study of Quality of Service Communication for High-Speed Packet-Switching Computer Sub-Networks

In this thesis, we analyze various factors that affect quality of service (QoS) communication in high-speed, packet-switching sub-networks. We hypothesize that sub-network-wide bandwidth reservation and guaranteed CPU processing power at endpoint systems for handling data traffic are indispensable to achieving hard end-to-end quality of service. Different bandwidth reservation strategies, traffic characterization schemes, and scheduling algorithms affect the network resources and CPU usage as well as the extent that QoS can be achieved. In order to analyze those factors, we design and implement a communication layer. Our experimental analysis supports our research hypothesis. The Resource ReSerVation Protocol (RSVP) is designed to realize resource reservation. Our analysis of RSVP shows that using RSVP solely is insufficient to provide hard end-to-end quality of service in a high-speed sub-network. Analysis of the IEEE 802.lp protocol also supports the research hypothesis.

Cui, Zhenqian↗
NASA NTRS2018

Information Quality Cluster and Usability

The Information Quality Cluster (IQC) of the Federation of Earth Science Information Partners (ESIP) has been active since 2014 with membership from multiple organizations including NASA and NOAA. The purpose of this presentation is to foster collaboration between the IQC and the ESIP Usability Cluster. The IQC's activities are motivated partly by the guidelines on information quality from several federal agencies. The agencies developed the guidelines complying with a request in 2002 from the Office of Management and Budget (OMB). The OMB request resulted from a congressional mandate, namely, Section 515 of the Treasury and General Government Appropriations Act for Fiscal Year 2001 (Public Law 106-554; H.R. 5658). NASA's guidelines, for example, emphasize the need for high information quality indicating the various types of public users of information from NASA's missions and programs. The IQC's vision is to become an authoritative and responsive resource of information and guidance to data providers on how best to implement data quality standards and best practices, so that the implementations comply with the various agencies' guidelines, as well as provide users with the best quality of information possible. The IQC interacts with various national and international organizations and encourages collaboration for exchange of information. The IQC considers four aspects of information quality: Scientific Quality, Product Quality, Stewardship Quality and Service Quality. The IQC has considered several use cases to identify issues in capturing, describing, providing access to, and enabling use of information on quality. Several of these use cases point to issues about the usability of information. Collaboration between the IQC and Usability Cluster will be beneficial for arriving at solutions to such issues.

Remote Sensing; Data Systems; Information Quality;↗
NASA NTRS2005

An Advanced Orbiting Systems Approach to Quality of Service in Space-Based Intelligent Communication Networks

As humans and robotic technologies are deployed in future constellation systems, differing traffic services will arise, e.g., realtime and non-realtime. In order to provide a quality of service framework that would allow humans and robotic technologies to interoperate over a wide and dynamic range of interactions, a method of classifying data as realtime or non-realtime is needed. In our paper, we present an approach that leverages the Consultative Committee for Space Data Systems (CCSDS) Advanced Orbiting Systems (AOS) data link protocol. Specifically, we redefine the AOS Transfer Frame Replay Flag in order to provide an automated store-and-forward approach on a per-service basis for use in the next-generation Interplanetary Network. In addition to addressing the problem of intermittent connectivity and associated services, we propose a follow-on methodology for prioritizing data through further modification of the AOS Transfer Frame.

Riha, Andrew P.↗