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Potential Impacts of Dynamic Electricity Pricing in California: Load Shape and Customer Bill Impacts Under Elastic Customer Response
The increasing penetration of renewable energy in California has intensified grid management challenges, exemplified by the “duck curve” and the resulting need for steep ramping and curtailment of renewables. To address these issues, dynamic electricity tariffs that vary in near-real time are being considered to incentivize customers to shift demand and support the grid. This study extends previous work on the bill impacts of such tariffs in the absence of load response by quantifying the system-level and customer impacts of load response based on customer price elasticity. Customer-level load response modeling was conducted using meter data from 411,000 customers across residential, commercial, and industrial sectors. Customer demand elasticity was estimated using literature-based values, with scenarios ranging from low to high elasticity, including an automation-enhanced scenario. Results indicate that universal adoption of, and response to, dynamic tariffs can significantly reduce peak net load (by 15%) and maximum ramping requirements (by 20%) with moderate elasticity, delivering demand response resources comparable to or exceeding current programs at all elasticity levels. Bill analysis shows that, when responding elastically to dynamic prices, most non-PV customers experience modest savings, while PV customers may see higher effective rates due to lower compensation for exports during low-price periods. Emissions analysis reveals a reduction in per-kWh emissions system-wide, with a total absolute load increase of 2% accompanied by a negligible absolute emissions increase. The study concludes that while dynamic tariffs offer substantial grid benefits, customer bill savings under modeled response behaviors may be too modest to drive widespread adoption without additional incentives or enabling technologies. Future research should model flexible loads and advanced control technologies with greater fidelity to better represent the potential opportunities of dynamic tariffs.
Estimating Critical Customer Outages Resulting from Extreme Hurricanes
US power outage data has been collected by organizations such as Oak Ridge National Laboratory (ORNL) through Environment for Analysis Geo-Located Energy Infrastructure (EAGLE-I: freely available) and poweroutage.us (commercial data: available to purchase). However, these sources do not provide information specific to outages of critical customers. Critical customers include entities, facilities, and individuals whose continuous access to electricity is essential for public safety, emergency response, disaster recovery, the well-being of vulnerable populations, public safety and order, and public utilities such as natural gas, communications, water and sanitation. Identification and geolocation of critical customers is crucial for understanding and addressing the effects of power outages on essential services and ensuring that necessary measures are taken to maintain their operations during power disruptions. This work is a first step towards estimating the occurrences of critical customer outages and developing a critical customer power outage data repository. This work estimates outage incidents of critical customers through spatiotemporal mapping of power outage data, weather data, building data, and critical infrastructure network data. Our results show that critical customer effects vary across different counties. We provide appropriate mathematical explanations and simplifications to define and systematize the proposed approach.
Business Models for Scaling Demand Flexibility Volume II – Customer relationship management strategies, challenges, and lessons learned from U.S. programs
Load growth at the grid edge is driving increased attention to the distribution system and its ability to enable customer technology adoption in an affordable and timely manner. Key industry stakeholders, including electric utilities and regulators, can benefit from strategies to manage and balance customer needs with infrastructure investments, such as demand flexibility. This report focuses on demand flexibility—the ability to reduce, shift, shed, generate, or modulate loads in response to building and grid needs—to reduce the need for costly grid upgrades by deferring investment needs and increase system reliability by shifting electricity usage during periods of high risk. Specifically, we focus on the emerging characteristics of business models for demand flexibility as a framework to understand how demand flexibility programs generate value. In this report, we focus on demand flexibility program customer relationship management strategies, which provide information on value creation and focus on ensuring customers can navigate programs smoothly. This report discusses the role of customer relationship management strategies in demand flexibility programs, characterizes customer relationship management strategies that can be considered during program design and implementation, identifies existing challenges to customer relationship management strategies, and describes lessons learned. This report is part of a series that includes reports on value propositions, stakeholder ecosystem management, and program life cycle.
EAGLE-I County Customer Dataset Fall 2025
This dataset provides a combination of modeled and collected county-level electric customer counts derived from 2023 EIA-861 utility customer data, 2021 HIFLD electric retail service territory boundaries, 2021 LandScan population estimates, and 2025 EAGLE-I customer outages. The dataset details county FIPS code, number of customers, and customer type (modeled, collected, mixed). Outage data in included for all 50 U.S. states, Puerto Rico, and the District of Columbia (excluding other U.S. territories).
Utility Programs Supporting Customer-Sited Battery Storage: Program Design to Ensure Mutual Benefits
Behind-the-meter (BTM) battery storage, when paired with solar, can benefit customers, utilities, and the electric grid. Some utility-sponsored programs have been implemented offset the cost of customer-owned batteries and recognize the value of batteries to the utility and the grid. This factsheet summarizes existing utility-sponsored battery programs and the value to the stakeholders. It then highlights Wattsmart, the customer-owned battery program offered by Rocky Mountain Power in Utah, and provides lessons-learned from a close look at the impact of the program design on commercial customer participation.
A Transactive Approach for Service Restoration Utilizing Customer Load Flexibility and Grid-Edge Resources
This paper develops a transactive energy system model to restore electricity to customers in an isolated distribution system after an outage. The model is developed to engage a variety of customer types - prosumers, flexible loads, critical/noncritical customers, and distributed generators - as active participants in the restoration process. Unlike many existing transactive approaches, the proposed model is developed for service restoration and accounts for various customer types and their autonomy and privacy through an iterative approach to determine the optimal market price, while maintaining systemlevel power flow and voltage constraints. The advantages of the proposed approach are numerically validated on a modified IEEE 123-bus test system.
Oak Ridge National Laboratory EAGLE-I TM : Modeling Electric Utility County Customers for Situational Awareness
During natural hazard events (hurricanes, wildfires, earthquakes, etc.) and recent man-made events (e.g., cyber attacks), the exchange of near real-time, spatially refined data within the response community is critical. The EAGLE-I$^{TM}$ platform is one tool that facilitates this data for decision makers within the energy sector. While much information can be collected and integrated into the system directly, other pertinent data must be augmented by other derived data products to enhance the information and allow for a consistent evaluation of on-the-ground conditions. One such data set that requires the addition of other derived data is the electric utility customer outage data that is aggregated to the county level within the EAGLE-I application. Without a county customer data set, outages can only be compared on total counts, which gives greater importance to higher population outages. Including an electric utility customer data set at the county level allows for these outage counts to be converted to percent outages and brings a consistent classification of outages and equal importance to all outages. To achieve this, several available data sets were combined and spatial disaggregation techniques were employed to model customer estimates at the county scale. This paper presents the approach to produce this data for the United States and lessons learned from working with these disparate data sets. Data validation is provided, where possible, and limitations of the model and possible improvements are discussed.
Customer-Focused Key Performance Indicators for Electric Vehicle Charging
To systematically improve the public charging experience, EV charging industry stakeholders need to define and measure it precisely. Many stakeholders currently measure aspects of the charging experience, but they typically employ metrics that are either operational in nature, such as charger uptime and mean time between failures, or composite customer satisfaction indices. To improve the customer experience most effectively, the industry needs metrics that define the charging experience from the perspective of the customer, not business operations. Furthermore, industry practitioners need granular metrics to know what specific aspects of the charging experience need improvement. This report defines such customer-focused metrics, called key performance indicators (KPIs).
Total Power Factor Smart Contract with Cyber Grid Guard Using Distributed Ledger Technology for Electrical Utility Grid with Customer-Owned Wind Farm
In modern electrical grids, the numbers of customer-owned distributed energy resources (DERs) have increased, and consequently, so have the numbers of points of common coupling (PCC) between the electrical grid and customer-owned DERs. The disruptive operation of and out-of-tolerance outputs from DERs, especially owned DERs, present a risk to power system operations. A common protective measure is to use relays located at the PCC to isolate poorly behaving or out-of-tolerance DERs from the grid. Ensuring the integrity of the data from these relays at the PCC is vital, and blockchain technology could enhance the security of modern electrical grids by providing an accurate means to translate operational constraints into actions/commands for relays. This study demonstrates an advanced power system application solution using distributed ledger technology (DLT) with smart contracts to manage the relay operation at the PCC. The smart contract defines the allowable total power factor (TPF) of the DER output, and the terms of the smart contract are implemented using DLT with a Cyber Grid Guard (CGG) system for a customer-owned DER (wind farm). This article presents flowcharts for the TPF smart contract implemented by the CGG using DLT. The test scenarios were implemented using a real-time simulator containing a CGG system and relay in-the-loop. The data collected from the CGG system were used to execute the TPF smart contract. The desired TPF limits on the grid-side were between +0.9 and +1.0, and the operation of the breakers in the electrical grid and DER sides was controlled by the relay consistent with the provisions of the smart contract. The events from the real-time simulator, CGG, and relay showed a successful implementation of the TPF smart contract with CGG using DLT, proving the efficacy of this approach in general for implementing electrical grid applications for utilities with connections to customer-owned DERs.
A Transactive Approach for Service Restoration Utilizing Customer Load Flexibility and Grid-Edge Resources: Preprint
This paper develops a transactive energy system model to restore electricity to customers in an isolated distribution system after an outage. The model engages a variety of customer types -- prosumers, flexible loads, critical/noncritical customers, and distributed generators -- as active participants in the restoration process. Unlike many existing transactive approaches, the proposed model is developed for service restoration and accounts for various customer types and their \textit{autonomy} and \textit{privacy} through an iterative approach to determine the optimal market price, while maintaining system-level power flow and voltage constraints. The advantages of the proposed approach are numerically validated on a modified IEEE 123-bus test system.
A Transactive Approach for Service Restoration Utilizing Customer Load Flexibility and Grid-Edge Resources
This paper develops a transactive energy system model to restore electricity to customers in an isolated distribution system after an outage. The model engages a variety of customer types -- prosumers, flexible loads, critical/noncritical customers, and distributed generators -- as active participants in the restoration process. Unlike many existing transactive approaches, the proposed model is developed for service restoration and accounts for various customer types and their autonomy and privacy through an iterative approach to determine the optimal market price, while maintaining system-level power flow and voltage constraints. The advantages of the proposed approach are numerically validated on a modified IEEE 123-bus test system.
Customer enrollment and participation in building demand management programs: A review of key factors
Increasing the efficiency and flexibility of electricity demand is necessary for ensuring a cost-effective and reliable transition to zero-carbon electricity systems. Such demand-side management (DSM) resources have been procured by utilities for decades via energy efficiency and demand response programs; however, the key drivers of program enrollment and customer participation levels remain poorly understood — even as governments and grid planners seek to scale up the deployment of DSM assets to meet climate targets. Here we systematically review the evidence on multiple factors that may influence customer enrollment and participation in building DSM programs, focusing primarily on residential and commercial buildings. We examine the contexts in which relationships between DSM factors and outcomes are most often explored and with which methods; we also score the strength, direction, and internal consistency of each factor's reported impact on the enrollment and participation outcomes. We find that studies most commonly assess the effects of economic incentives for load flexibility on program participation levels, often using simulation-based methods in lieu of measured data. Few studies focus on program enrollment outcomes or regulatory drivers of either enrollment or participation, and gaps are also evident in the coverage of emerging DSM opportunities like load electrification. Removal of structural barriers (e.g., the lack of controls infrastructure) and the use of third party services (e.g., load aggregators) are the factors with the largest positive impacts on DSM outcomes, but no single factor emerges as clearly most impactful. For a given factor, the range of reported impacts typically varies widely across the relevant studies reviewed. Our findings provide a snapshot of the state of knowledge about building DSM and customer decision-making, and they expose key gaps in understanding that must be filled if building DSM is to expand as a critical resource for operating clean power grids.
A Comprehensive Model for Analyzing the Effects of Power Outages on Customers
Power outages can cause significant inconveniences to critical services and substantial economic losses. Therefore, it is crucial to systematically analyze the impact on customers during power outages caused by various factors, such as severe thunderstorms, floods, vegetation, or mechanical problems, and to plan for reliable operation and control under such events. Power outages in different locations may exhibit varying characteristics regarding customer impact. In this paper, we present a mathematical model that captures the essential characteristics of customer impact during power outages. The parameters of our model include impact duration, recovery duration, maximum impact level, increase curve parameter, and decrease curve parameter. We demonstrate how historical power outage data can be fitted to our model, enabling a systematic comparison of outages caused by different factors in various locations.
High-Throughput Custom Monitoring for the Mu2e TDAQ System
In this project we are studying the application of programmable network hardware to provide a custom monitoring capability for the Mu2e Trigger and Data Acquisition System (TDAQ) system. The goal of the Mu2e experiment is to search for a charged-lepton flavor violating processes where a negative muon converts into an electron in the field of an aluminum nucleus. This experiment is intended to improve by four orders of magnitude the search sensitivity reached so far. We have a working prototype of a system that provides high-throughput, custom monitoring for the Mu2e TDAQ system. The custom Mu2e network packet header format is parsed as it crosses the network switch. Parsing extracts bits that convey information about error states at read-out controllers (ROCs). This information is periodically relayed to the switch controller, which in turn alerts experiment operators.
High-Throughput Custom Monitoring for the Mu2e TDAQ System
In this project we are studying the application of programmable network hardware to provide a custom monitoring capability for the Mu2e Trigger and Data Acquisition System (TDAQ) system. The goal of the Mu2e experiment is to search for a charged-lepton flavor violating processes where a negative muon converts into an electron in the field of an aluminum nucleus. This experiment is intended to improve by four orders of magnitude the search sensitivity reached so far. We have a working prototype of a system that provides high-throughput, custom monitoring for the Mu2e TDAQ system. The custom Mu2e network packet header format is parsed as it crosses the network switch. Parsing extracts bits that convey information about error states at read-out controllers (ROCs). This information is periodically relayed to the switch controller, which in turn alerts experiment operators.
Assessing Customer Experience and Business Models around Price-to-Device Communication and Smart Control Pathways in CalFlexHub
California is facing three major challenges in electrical grid operation: renewable overgeneration, steep evening ramping, and growing peak demand. The state has identified dynamic retail price response as a key strategy evidenced by CPUC’s Dynamic Rates proceeding and CEC’s Load Management Standards. Furthermore, the CEC launched a $16M “California Load Flexibility Research and Deployment Hub (CalFlexHub)” administered by Berkeley Lab to accelerate price-response flexible load technologies in buildings and EV charging. There are more than 16 laboratory and field demonstration projects in CalFlexHub, each demonstrating innovative automated price-response technologies. CalFlexHub tests various pathways through which hourly price signals and triggered control commands are communicated to load-flexible devices such as smart thermostats, heat pumps, water heaters, and EVs. We identified seven unique communication and control pathways, which involve combinations of third-party cloud, device OEM’s cloud, building central gateway, and local controller in between the price server and the load-flexible devices. It is important for utilities and policy makers to understand the long-term implications of each pathway in designing future programs and creating related policies and mandates for market transformation. We propose an evaluation framework including the following aspects: ● Functionality: connectivity and uptime, resilience, and optimization; ● Customer experience: simplicity in setup, troubleshooting support, continuity, customer choice, first cost, and ongoing cost; ● Business model and scalability: advance interoperability, holistic solution, bridge unique gap, customer base, and value streams and pricing structures. In this paper, we identify emerging business models associated with each communication pathway and discuss their positive features and challenges from the above aspects.
Custom ORIGEN Libraries for Tritium Production in Discrete Burnable Absorbers
The ORIGEN module in SCALE is a common method of performing quick depletion and irradiation calculations of various materials in light-water reactors. However, these analyses depend on the neutron spectra in the ARP libraries being accurate for the situation presented. When using insertable burnable absorbers in a LWR with Li-6 in order to produce tritium, the neutron spectrum is highly different than those in the default libraries in ORIGEN, which leads to significant mispredictions in tritium production. Therefore, custom libraries are required, and when comparing to lattice physics codes (CASMO5 and WIMS10) with ORIGEN, using custom libraries is much more accurate than using the default libraries.