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At least 19 records

“Shoulda, Coulda, Woulda”: Conceptualizing the Differences in Trust Between Human-Human Teaming and Human-Machine Teaming

Intelligent decision support systems (IDSSs) are machine teammates designed to facilitate better human decision-making in high-consequence domains such as health care, power grid operations, and fraud detection. IDSSs identify patterns in datasets and provide intelligent decision-making recommendations to human teammates. However, previous research indicates that humans often trust IDSS recommendations less than the recommendations from their human teammates, even when the machine teammate is more accurate. To conceptualize why trust differs, we review the literature surrounding trust, error, and predictability. Then, we compile and compare participant trust ratings and decision-making in an abridged systematic review of previous studies manipulating teammate type, error rate, and error type. Finally, we conduct a content analysis of participants’ qualitative responses to trust queries from a survey on generative language models. Results suggest that humans may trust IDSS teammates less than other human teammates because of differences in (1) interaction complexity, (2) blame attribution, and (3) swift trust. We conclude that human factors practitioners should collaborate with data scientists and domain experts to build and maintain trust in IDSSs by anthropomorphizing algorithms, matching mental models, and considering individual differences.

97 MATHEMATICS AND COMPUTING↗

Characterizing Interaction Uncertainty in Human-Machine Teams

With the increasing use and adoption of artificial intelligence (AI), the reliability of modern data systems will be driven by a tighter teaming between human experts and intelligent machine teammates. As in the case of human-human teams, the success of human-machine teams will also rely on clear communication about mutual goals and actions. In this paper, we combine related literature from cognitive psychology, human-machine teaming, uncertainty in data analysis, and multi-agent systems to propose a new form of uncertainty: interaction uncertainty for characterizing bidirectional communication in human-machine teams. We map the causes and effects of interaction uncertainty and outline potential ways to mitigate uncertainty for mutual trust in a high-consequence real-world scenario.

uncertainty, data analytics, interaction, trust, h↗

Beyond Visual Analytics: Human-Machine Teaming for AI-Driven Data Sensemaking

"Detect the expected, discover the unexpected" was the founding principle of the field of visual analytics. This mantra implies that human stakeholders, like a domain expert or data analyst, could leverage visual analytics techniques to seek answers to known unknowns and discover unknown unknowns in the course of the data sensemaking process. We argue that in the era of AI-driven automation, we need to recalibrate the roles of humans and machines (e.g., a machine learning model) as teammates. We posit that by realizing human-machine teams as a stakeholder unit, we can better achieve the best of both worlds: automation transparency and human reasoning efficacy. However, this also increases the burden on analysts and domain experts towards performing more cognitively demanding tasks than what they are used to. In this paper, we reflect on the complementary roles in a human-machine team through the lens of cognitive psychology and map them to existing and emerging research in the visual analytics community. We discuss open questions and challenges around the nature of human agency and analyze the shared responsibilities in human-machine teams.

Sensemaking, human-machine teaming, agency, artifi↗

Trusted Communication: Utilizing Speech Communication to Enhance Human-Machine Teaming Success

An area of increasing interest for the next generation of aircraft is autonomy and the integration of increasingly autonomous systems into the national airspace. Such an integration requires humans to work closely with autonomous systems, forming teams. Our hypothesis is that a team composed of both humans and autonomous systems will operate better than either entity alone. We have existing procedures for certifying pilots to operate in the national airspace and are currently working on methods for validating the function of autonomous systems, however we have no method in place for assessing the interaction of these two disparate systems. Communication is one avenue. This paper will examine the use of language as a metric for ascertaining human-machine teaming effectiveness. A proof-of-concept of the application of two communication-based analysis techniques, Linguistic Inquiry and Word Count (LIWC) and Latent Semantic Analysis (LSA), for the prediction of success in human/chatbot teaming was conducted. By running these analyses over data from the 2014 and 2015 Loebner Prize competitions of human/chatbot teaming, numerical scores were obtained that can be associated with scores provided by human judges during the competition. Correlating their LIWC and LSA data with the scores provided by the judges, and using linear regression over this correlation, formulae were obtained that predict the score of human/chatbot interaction. These formulae were tested over the 2013 Loebner Prize transcripts, determining that, though there was strong correlation between predicted and actual scores, the predictive success of this method was not strong. However, with specialized topic spaces and lexica, as well as larger data sets, the predictive power of these metrics will improve. Given the importance of providing metrics for human-machine system team success and given the promise shown by the communication-basedLIWCand LSAmethods, continuing research in this area is necessary. After examining the potential for using communication and spoken language as a metric for the success of human/autonomous system teaming, this paper then examines aspects inherent to communication systems that may contribute to unreliability and reduced trust. Modern natural language processing tools rely on deep learning algorithms to create language rules that produce accurate results, but these rules are uninterpretable. The resulting blackbox system lacks transparency necessary for full validation and complete trust. Additionally, speech-based interfaces pose other difficulties to developing coordinated teamwork between humans and autonomous systems. Human communication is infrequently limited to speech only, instead usually relying on a combination of verbal, gestural, and general body language communication. Reducing an analysis of team effectiveness to a study of spoken language alone is problematic as it leaves these other equally important forms of communication out. This paper will examine these problems and the general deficiencies in speech-based metrics for human-machine teaming.

E L Meszaros↗

Analyzing Natural Language Context in Human-Machine Teaming using Supervised Machine Learning

Building a foundation for trustworthiness and trust verification in multi-asset teaming is the research challenge of Autonomy Teaming and TRAjectories for Complex Trusted Operational Reliability (ATTRACTOR). The Design Reference Mission (DRM) for ATTRACTOR is a search and rescue mission objective governed by a multi-member team consisting of human and machine operators. A crucial component to the effort is the communication between humans and autonomous agents throughout both planning and execution stages of the mission. Intuitive communication methods and modalities are posited as critical enablers for certifying trust and trustworthiness. This paper reports on the data collection and analysis conducted in support of the Human Informed Natural-language GANs Evaluation (HINGE)project to attain explainable and trusted communication between human-machine assets. Two identically curated image description datasets were acquired for HINGE, both consisting of two unique input modalities (typed vs. verbal) and retrieved in two distinct contexts (general vs. specific). The gathered datasets were assessed and compared using Parts-of-Speech (POS)features, sentence similarity metrics, and linguistic analysis. Then, the datasets were modeled and tested separately and in combination with one another using machine learning algorithms. The comparison and testing results reveal a superior dataset, by which a preferred context and input is understood, for generating image representations of missing persons using a Generative Adversarial Network (GAN).

Bryan A Barrows↗

Exploring Beyond Earth's Atmosphere with Human-Machine Teams

NASA's highly successful Kepler Mission has revolutionized our understanding of the Galaxy. We now know that planets, even Earth-size planets in the habitable zone, are common. With the end of the Kepler Mission we now look to the future with the Transiting Exoplanet Survey Satellite (TESS) which will discover thousands of exoplanets in orbit around the brightest stars in the sky. In a two-year survey, TESS will perform an all-sky search of more than 200,000 stars for temporary drops in brightness caused by planetary transits. With Kepler and TESS, humanity is finally at the verge of studying the masses, sizes, densities, orbits, and atmospheres of a large cohort of small planets, including a sample of rocky worlds in the habitable zones of their host stars which may prove to host life. The massive data sets generated by Kepler and TESS must be meticulously combed for the weakest planetary signals every month. While a daunting and error-prone task for humans, this is an exciting opportunity for the breakthroughs recently seen in machine learning. Specifically, traditional methods for identifying planet transits require extensive data processing pipelines followed by extensive human vetting. This manual process risks loss of information due to the data processing and to inconsistency and biases due to individual human vetters. The latest advancements in machine learning will allow an objective classifier to minimize the losses of information and greatly lessen the burden on the human vetters, in addition to providing assessment of quality and score to each planet candidate, freeing the humans to concentrate on border cases and other more interesting investigations.

Smith, Jeffrey C.↗

Adaptive Cognitive Mechanisms to Maintain Calibrated Trust and Reliance in Automation

Trust calibration for a human–machine team is the process by which a human adjusts their expectations of the automation’s reliability and trustworthiness; adaptive support for trust calibration is needed to engender appropriate reliance on automation. Herein, we leverage an instance-based learning ACT-R cognitive model of decisions to obtain and rely on an automated assistant for visual search in a UAV interface. This cognitive model matches well with the human predictive power statistics measuring reliance decisions; we obtain from the model an internal estimate of automation reliability that mirrors human subjective ratings. The model is able to predict the effect of various potential disruptions, such as environmental changes or particular classes of adversarial intrusions on human trust in automation. Finally, we consider the use of model predictions to improve automation transparency that account for human cognitive biases in order to optimize the bidirectional interaction between human and machine through supporting trust calibration. The implications of our findings for the design of reliable and trustworthy automation are discussed.

60 APPLIED LIFE SCIENCES↗

Explaining and predicting human behavior and social dynamics in simulated virtual worlds: reproducibility, generalizability, and robustness of causal discovery methods

Ground Truth program was designed to evaluate social science modeling approaches using simulation test beds with ground truth intentionally and systematically embedded to understand and model complex Human Domain systems and their dynamics Lazer et al. (Science 369:1060–1062, 2020). Our multidisciplinary team of data scientists, statisticians, experts in Artificial Intelligence (AI) and visual analytics had a unique role on the program to investigate accuracy, reproducibility, generalizability, and robustness of the state-of-the-art (SOTA) causal structure learning approaches applied to fully observed and sampled simulated data across virtual worlds. In addition, we analyzed the feasibility of using machine learning models to predict future social behavior with and without causal knowledge explicitly embedded. In this paper, we first present our causal modeling approach to discover the causal structure of four virtual worlds produced by the simulation teams—Urban Life, Financial Governance, Disaster and Geopolitical Conflict. Our approach adapts the state-of-the-art causal discovery (including ensemble models), machine learning, data analytics, and visualization techniques to allow a human-machine team to reverse-engineer the true causal relations from sampled and fully observed data. We next present our reproducibility analysis of two research methods team’s performance using a range of causal discovery models applied to both sampled and fully observed data, and analyze their effectiveness and limitations. We further investigate the generalizability and robustness to sampling of the SOTA causal discovery approaches on additional simulated datasets with known ground truth. Our results reveal the limitations of existing causal modeling approaches when applied to large-scale, noisy, high-dimensional data with unobserved variables and unknown relationships between them. We show that the SOTA causal models explored in our experiments are not designed to take advantage from vasts amounts of data and have difficulty recovering ground truth when latent confounders are present; they do not generalize well across simulation scenarios and are not robust to sampling; they are vulnerable to data and modeling assumptions, and therefore, the results are hard to reproduce. Finally, when we outline lessons learned and provide recommendations to improve models for causal discovery and prediction of human social behavior from observational data, we highlight the importance of learning data to knowledge representations or transformations to improve causal discovery and describe the benefit of causal feature selection for predictive and prescriptive modeling.

97 MATHEMATICS AND COMPUTING↗

Toward digital design at the exascale: An overview of project ICECap

High performance computing has entered the Exascale Age. Capable of performing over 1018 floating point operations per second, exascale computers, such as El Capitan, the National Nuclear Security Administration's first, have the potential to revolutionize the detailed in-depth study of highly complex science and engineering systems. However, in addition to these kind of whole machine “hero” simulations, exascale systems could also enable new paradigms in digital design by making petascale hero runs routine. Currently, untenable problems in complex system design, optimization, model exploration, and scientific discovery could all become possible. Motivated by the challenge of uncovering the next generation of robust high-yield inertial confinement fusion (ICF) designs, project ICECap (Inertial Confinement on El Capitan) attempts to integrate multiple advances in machine learning (ML), scientific workflows, high performance computing, GPU-acceleration, and numerical optimization to prototype such a future. Built on a general framework, ICECap is exploring how these technologies could broadly accelerate scientific discovery on El Capitan. In addition to our requirements, system-level design, and challenges, we describe some of the key technologies in ICECap, including ML replacements for multiphysics packages, tools for human-machine teaming, and algorithms for multifidelity design optimization under uncertainty. As a test of our prototype pre-El Capitan system, we advance the state-of-the art for ICF hohlraum design by demonstrating the optimization of a 17-parameter National Ignition Facility experiment and show that our ML-assisted workflow makes design choices that are consistent with physics intuition, but in an automated, efficient, and mathematically rigorous fashion.

70 PLASMA PHYSICS AND FUSION TECHNOLOGY↗

Who's Got the Bridge? - Towards Safe, Robust Autonomous Operations at NASA Langley's Autonomy Incubator

NASA aeronautics research has made decades of contributions to aviation. Both aircraft and air traffic management (ATM) systems in use today contain NASA-developed and NASA sponsored technologies that improve safety and efficiency. Recent innovations in robotics and autonomy for automobiles and unmanned systems point to a future with increased personal mobility and access to transportation, including aviation. Automation and autonomous operations will transform the way we move people and goods. Achieving this mobility will require safe, robust, reliable operations for both the vehicle and the airspace and challenges to this inevitable future are being addressed now in government labs, universities, and industry. These challenges are the focus of NASA Langley Research Center's Autonomy Incubator whose R&D portfolio includes mission planning, trajectory and path planning, object detection and avoidance, object classification, sensor fusion, controls, machine learning, computer vision, human-machine teaming, geo-containment, open architecture design and development, as well as the test and evaluation environment that will be critical to prove system reliability and support certification. Safe autonomous operations will be enabled via onboard sensing and perception systems in both data-rich and data-deprived environments. Applied autonomy will enable safety, efficiency and unprecedented mobility as people and goods take to the skies tomorrow just as we do on the road today.

Allen, B. Danette↗

UAV Research at NASA Langley: Towards Safe, Reliable, and Autonomous Operations

Unmanned Aerial Vehicles (UAV) are fundamental components in several aspects of research at NASA Langley, such as flight dynamics, mission-driven airframe design, airspace integration demonstrations, atmospheric science projects, and more. In particular, NASA Langley Research Center (Langley) is using UAVs to develop and demonstrate innovative capabilities that meet the autonomy and robotics challenges that are anticipated in science, space exploration, and aeronautics. These capabilities will enable new NASA missions such as asteroid rendezvous and retrieval (ARRM), Mars exploration, in-situ resource utilization (ISRU), pollution measurements in historically inaccessible areas, and the integration of UAVs into our everyday lives all missions of increasing complexity, distance, pace, and/or accessibility. Building on decades of NASA experience and success in the design, fabrication, and integration of robust and reliable automated systems for space and aeronautics, Langley Autonomy Incubator seeks to bridge the gap between automation and autonomy by enabling safe autonomous operations via onboard sensing and perception systems in both data-rich and data-deprived environments. The Autonomy Incubator is focused on the challenge of mobility and manipulation in dynamic and unstructured environments by integrating technologies such as computer vision, visual odometry, real-time mapping, path planning, object detection and avoidance, object classification, adaptive control, sensor fusion, machine learning, and natural human-machine teaming. These technologies are implemented in an architectural framework developed in-house for easy integration and interoperability of cutting-edge hardware and software.

Davila, Carlos G.↗

Robotic Assembly Activities at NASA Langley Research Center

Over the past several decades, NASA Langley Research Center (LaRC) has developed a suite of hardware and software capabilities for robotic in-space assembly. Specific robots include the Lightweight Surface Manipulation System (LSMS), Tendon-Actuated Lightweight In-Space Manipulator (TALISMAN), NASA Intelligent Jigging and Assembly Robot (NINJAR), Strut Assembly, Manufacturing, Utility & Robotic Aid (SAMURAI), and most recently the Assemblers modular robots. Alongside the hardware, software tools such as the Autonomous Entity Operations Network (AEON) and the Baseline Environment for Autonomous Modeling (BEAM) have been developed to enable communication and simulation respectively. These tools have supported foundational research in single and multi-agent control, sensing and perception, trajectory generation, task allocation, and human-machine teaming. This talk will provide a broad overview of these capabilities and go into detail on recent developments made by the Assemblers project to create modular, reconfigurable robots for autonomous in-space assembly.

John R Cooper↗